Urgent Position | TWK_2890 Desk Support / IT Technical Support Specialist position with State of Texas | Austin,TX #Onsite | Local Profiles only | Valid Texas Class C Driver License must

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9:53 AM (9 hours ago) 9:53 AM

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Requirement details:
Internal job ID:TWK_2890

Desktops Support / IT Technical Support Specialist

State of Texas

Austin, TX #Onsite

Interview mode: ☒ Through Microsoft Teams

NOTE:

The working position is Onsite
Interview mode : Team meetings
Program will only allow candidates who are LOCAL TO Austin-TEXAS State only and Valid Texas DL must
Please do not submit candidates who are currently out of state and are planning to move to Texas. Candidates must already reside in Texas.

Total EXP:10+ years Above

Required Skills:

Technical Support
Advanced system administration for Apple/Mac and Microsoft devices
Setup and maintain A/V equipment
Valid Texas Class C Driver License; ability to travel between locations.
Microsoft Active Directory, Azure, and Office 365
computer certification (CompTIA, Microsoft, etc.)

Overview:

The IT Technical Support Specialist is responsible for implementing standardized desktop environments and managing the hardware/software lifecycle. The position emphasizes providing advanced end-to-end technical support services for end-user hardware, software, and application service requests.

Primary Roles and Responsibilities

Technical Support
Provide advanced and escalated technology service support.
Perform complex hardware, software, and application troubleshooting and maintenance.
Log and manage support tickets via phone, email, voicemail, and walk-ins.
Triage, troubleshoot, and escalate customer issues (Tier 1/2 escalation point).
Implement support via Microsoft Active Directory.
Execute enterprise desktop installations and updates via managed services.
Perform call-backs within target response times.
Support Microsoft desktop applications (Office, Internet Explorer, etc.).
Monitor Service Desk queues and system alerts.
Update and escalate tickets appropriately.

Systems Administration
Perform user account and system administration tasks.
Assist with Exchange calendar management for conference rooms.
Support A/V setups for meetings.

Documentation
Document, test, and publish processes and procedures.
Contribute to the development of knowledge base articles.
Support knowledge management initiatives within the Service Desk team.

Training & Development
Attend relevant product and technical training.
Achieve technical certifications as required by IT management.
Maintain awareness of IT quality programs and standards.

Skills and Qualifications

Minimum Required Skills

Years	Skills/Experience
4–7	Provide professional technical customer service to users.
4–7	Install and maintain desktop hardware and software.
4–7	Schedule, document, and close work orders using support tools.
1	Troubleshoot computer and printer issues.
2	Setup and maintain A/V equipment.
—	Provide on-call after-hours 24x7 support (approx. 1 week per quarter).
—	Valid Texas Class C Driver License; ability to travel between locations.

Preferred Skills

Years	Skills/Experience
2	Advanced system administration for Apple/Mac and Microsoft devices (user accounts, group policy, software deployment).
2	Experience with Microsoft Active Directory, Azure, and Office 365.
1	Relevant computer certification (CompTIA, Microsoft, etc.).