UrgentNeed | TWK_3060 QA Analyst with TSDS | State of Texas | Remote in Texas state | Minimum 8 years of Texas Student Data System (TSDS) experience must
sekhar u
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Requirement details:
Internal job ID:TWK_3060
QA Analyst with TSDS
State of Texas
Austin, TX# Remote
Interview mode: In Person ☒ Through Microsoft Teams
NOTE:
- The working position is Remote in Texas state
- The program will only allow candidates who are LOCAL TO THE TEXAS STATE ONLY.
- Please do not submit candidates who are currently out of state and are planning to move to Texas. Candidates must already reside in Texas.
- The working position is Remote in Texas state
- The program will only allow candidates who are LOCAL TO THE TEXAS STATE ONLY.
- Please do not submit candidates who are currently out of state and are planning to move to Texas. Candidates must already reside in Texas.
Total EXP:14+ years
Required Skills:- Required Minimum 8 years of Texas Student Data System (TSDS): LEA/vendor-level experience working with the TSDS and its data collections experience
- Education client experience must
Job Description:Customer Support
- Research and resolve technical support tickets regarding the Texas Student Data System and associated data submissions.
- Prioritize and escalate issues requiring deeper investigation or development team involvement.
- Serve as potential business point of contact for support-related meetings and/or communications
- Gain necessary knowledge and understanding through available resources and training
User Testing
- Design and execute user acceptance testing (UAT) plans to validate functionality and usability of TSDS-related features.
- Document and track defects identified during testing, ensuring timely resolution through collaboration with the Product Owner
and Project Management teams.
- Gather and analyze feedback from end users to identify areas for improvement and enhance overall user experience.
- Coordinate cross-functional efforts to ensure testing aligns with business requirements and agency standards.
Technical Documentation:
- Create comprehensive and clear technical documentation for end users.
- Ensure all documents are accurate, up-to-date, and adhere to agency standards and accessibility requirements
- Collaborate closely with the Product Owner team to gather necessary information.
- Documents may include, but are not limited to, simplified promotion logic guides, known software issues, software deployment
release notes, and newsletter updates.
Customer Relations:
- Assist the Product Owner team with outreach to customers during peak TSDS data submission timeframes.
- Document software and data submission issues reported by Education Service Center (ESC) and Local Education Agency
(LEA) customers.
- Present outreach findings to the Product Owner team, management, and division leadership.
- Maintain regular communication with customers to understand their needs and concerns.
SKILLS AND QUALIFICATIONS
Years
Required
Experience
8
Required
Texas Student Data System (TSDS): LEA/vendor-level experience working with the TSDS and its data collections.
8
Required
Customer Service: Experience in customer service, with strong communication skills.
8
Required
Collaboration: Strong ability to work closely with cross-functional teams.
8
Required
Communication: Excellent communication skills to effectively work with cross-functional teams.
8
Required
Attention to Detail: High level of accuracy and attention to detail in all documentation tasks.
8
Required
Training and Support: Experience in training other team members.
8
Preferred
Software Documentation: Familiarity with documenting software issues, release notes, and technical guides.
8
Preferred
Technical Writing: Proven experience in creating clear, concise, and comprehensive technical documentation.
--
Thanks & Regards
Sekhar | Sr.IT Technical Recruiter
Hangouts: sek...@tekwings.com / usekh...@gmail.com
Tekwings Requirements Email group : https://groups.google.com/d/forum/tekwings_requrements_group1
LinkedIn Group: https://www.linkedin.com/groups/10421204/
LinkedIn: https://www.linkedin.com/in/sekhar-u-27b11a166/
- Required Minimum 8 years of Texas Student Data System (TSDS): LEA/vendor-level experience working with the TSDS and its data collections experience
- Education client experience must
Customer Support
- Research and resolve technical support tickets regarding the Texas Student Data System and associated data submissions.
- Prioritize and escalate issues requiring deeper investigation or development team involvement.
- Serve as potential business point of contact for support-related meetings and/or communications
- Gain necessary knowledge and understanding through available resources and training
User Testing
- Design and execute user acceptance testing (UAT) plans to validate functionality and usability of TSDS-related features.
- Document and track defects identified during testing, ensuring timely resolution through collaboration with the Product Owner
and Project Management teams.
- Gather and analyze feedback from end users to identify areas for improvement and enhance overall user experience.
- Coordinate cross-functional efforts to ensure testing aligns with business requirements and agency standards.
Technical Documentation:
- Create comprehensive and clear technical documentation for end users.
- Ensure all documents are accurate, up-to-date, and adhere to agency standards and accessibility requirements
- Collaborate closely with the Product Owner team to gather necessary information.
- Documents may include, but are not limited to, simplified promotion logic guides, known software issues, software deployment
release notes, and newsletter updates.
Customer Relations:
- Assist the Product Owner team with outreach to customers during peak TSDS data submission timeframes.
- Document software and data submission issues reported by Education Service Center (ESC) and Local Education Agency
(LEA) customers.
- Present outreach findings to the Product Owner team, management, and division leadership.
- Maintain regular communication with customers to understand their needs and concerns.
SKILLS AND QUALIFICATIONS
Years | Required | Experience |
8 | Required | Texas Student Data System (TSDS): LEA/vendor-level experience working with the TSDS and its data collections. |
8 | Required | Customer Service: Experience in customer service, with strong communication skills. |
8 | Required | Collaboration: Strong ability to work closely with cross-functional teams. |
8 | Required | Communication: Excellent communication skills to effectively work with cross-functional teams. |
8 | Required | Attention to Detail: High level of accuracy and attention to detail in all documentation tasks. |
8 | Required | Training and Support: Experience in training other team members. |
8 | Preferred | Software Documentation: Familiarity with documenting software issues, release notes, and technical guides. |
8 | Preferred | Technical Writing: Proven experience in creating clear, concise, and comprehensive technical documentation. |
--
Thanks & Regards
Hangouts: sek...@tekwings.com / usekh...@gmail.com
Tekwings Requirements Email group : https://groups.google.com/d/forum/tekwings_requrements_group1
LinkedIn Group: https://www.linkedin.com/groups/10421204/
LinkedIn: https://www.linkedin.com/in/sekhar-u-27b11a166/