TekRADIUS 5.7 Enterprise can not start?

[Arthur Hsu]

Hi, My TekRADIUS 5.7 Enterprise has completed the MS SQL connection and Database Table construction according to the installation manual, created a test account and started the service, but it cannot be used smoothly. How can I troubleshoot these problems? Thank you.

Best regards

Arthur Hsu

[Yasin KAPLAN]

Hi,

Can you send TekRADIUS log entries (Accessible through File menu) after setting log level to developer at Settings / Service Parameters?

Best regards,

Yasin KAPLAN

[Arthur Hsu]

Hi, the system log file is as follows

==================================================

Date         Time         Type         Message
05.05.2023 10:49:41 Information Settings read.
05.05.2023 10:49:41 Information TekRADIUS Service 5.7.6 (Revision 8) is being started [Enpterprise].
05.05.2023 10:49:41 Information TekRADIUS Service 5.7.6 (Revision 8) is being stopped [Enpterprise].
05.05.2023 10:49:42 Information 已經成功停止服務。
05.05.2023 10:49:57 Information Settings read.
05.05.2023 10:49:57 Information TekRADIUS Service 5.7.6 (Revision 8) is being started [Enpterprise].
05.05.2023 10:49:57 Information TekRADIUS Service 5.7.6 (Revision 8) is being stopped [Enpterprise].
05.05.2023 10:49:58 Information 已經成功停止服務。
08.05.2023 13:40:39 Information Settings read.
08.05.2023 13:40:39 Information TekRADIUS Service 5.7.6 (Revision 8) is being started [Enpterprise].
08.05.2023 13:40:39 Information TekRADIUS Service 5.7.6 (Revision 8) is being stopped [Enpterprise].
08.05.2023 13:40:40 Information 已經成功停止服務。
08.05.2023 13:41:54 Information Settings read.
08.05.2023 13:41:54 Information TekRADIUS Service 5.7.6 (Revision 8) is being started [Enpterprise].
08.05.2023 13:41:54 Information TekRADIUS Service 5.7.6 (Revision 8) is being stopped [Enpterprise].
08.05.2023 13:41:55 Information 已經成功停止服務。
08.05.2023 13:56:19 Information Settings read.
08.05.2023 13:56:20 Information TekRADIUS Service 5.7.6 (Revision 8) is being started [Enpterprise].
08.05.2023 13:56:20 Information Detected SQL Server version; Microsoft SQL Server 2019 (RTM) - 15.0.2000.5 (X64), Sep 24 2019 13:48:23, Copyright (C) 2019 Microsoft Corporation, Express Edition (64-bit) on Windows Server 2019 Standard 10.0 <X64> (Build 17763: ) (Hypervisor)
08.05.2023 13:56:20 Error No client defined, check 'Clients' table in TekRADIUS database.
08.05.2023 13:56:20 Information TekRADIUS Service 5.7.6 (Revision 8) is being stopped [Enpterprise].
08.05.2023 13:56:21 Information 已經成功停止服務。

==================================================

Best regards

Arthur Hsu

Yasin KAPLAN 在 2023年5月8日 星期一下午1:51:46 [UTC+8] 的信中寫道：

[Yasin KAPLAN]

Hi,

You need to have at least one Client entry (an access server like access point, Ethernet switch etc.) in Clients tab of TekRADIUS Manager.

Best regards,

Yasin KAPLAN

[Arthur Hsu]

Hi,

Thank you for your quick reply, this system is built on VMware, and a network is configured, how do I set it to point to the local system network? Not NAS, thank you.

Best regards

Arthur Hsu

Yasin KAPLAN 在 2023年5月8日 星期一下午2:02:24 [UTC+8] 的信中寫道：

[Yasin KAPLAN]

What type of user will be authenticated?

[Arthur Hsu]

Hi,

Users who use Android, iphone, Windows Laptop, and Macbook devices, users who connect to 802.1x wireless networks need to authenticate, thank you.

Best regards

Arthur Hsu

Yasin KAPLAN 在 2023年5月8日 星期一下午3:14:20 [UTC+8] 的信中寫道：

[Yasin KAPLAN]

Your devices will be connected to your wireless network, right?

[Arthur Hsu]

Hi,

I am very sorry, after reading the manual several times, I have completed the connection settings between the Client and the AP Controller, thank you very much for your support!

Best regards

Arthur Hsu

Yasin KAPLAN 在 2023年5月8日 星期一下午4:29:06 [UTC+8] 的信中寫道：

[Yasin KAPLAN]

You are welcome