TekRadius Attribute kaplansoft|10

[Evan Camilleri]

Hi,

We have a problem that TekRadius for a certain situation and we get the error

21.12.2022 10:38:09.820 - CHAP Authentication commencing for user '135...@490000.49'

21.12.2022 10:38:09.820 - CHAP authentication commencing for user '135...@490000.49' (Group: Default).

21.12.2022 10:38:09.820 - CHAP authentication failed for user '135...@490000.49' (Group: Default).

21.12.2022 10:38:09.836 - Authentication failed for user '135...@490000.49', CHAP authentication failed [1113]

We noticed that for these situations the system does not save attribute kaplansoft|10 in table Users.

What is kaplansoft|10 ?

Evan

[Yasin KAPLAN]

Hi,

TekRADIUS automatically adds user's first successfully connection time (First-Logon -> kaplansoft|10) if you have Time-Limit attribute as a check attribute in the user profile.

TekRADIUS calculates remained time quota based on date/time recorded with First-Logon attribute.

Best regards,

Yasin KAPLAN

[Evan Camilleri]

So it is not related.  What could be the reason I get:

CHAP authentication failed [1113]

?

Thanks

Evan

[Yasin KAPLAN]

Your access server is configured for CHAP authentication. Please check;

1. User password matches with the one in TekRADIUS user profile.

2. Configured RADIUS secret in the access server matches with the one in TekRADIUS Manager / Clients tab.

Try a with a password contains only numerical characters.

Best regards,

Yasin KAPLAN

[Ivan Bonanno]

Hi,

Could be the username to TekRADIUS has a limit of 15 characters?

If No or maybe the password has a character limit?

Thanks and Best Regards,

[Yasin KAPLAN]

Hi,

There is not any limit on length of username and passwords. Do you use non-ascii characters in your passwords? How do you create user profiles? Do you use TekRADIUS Manager or TRCLI?

Best regards,

Yasin KAPLAN

[Ivan Bonanno]

Hi,

Used: TRCLI.exe

Username: "100...@490000.49" - 16th Character has failed, while "99...@490000.49" a character less looks have worked.

From an API we call the TRCLI.exe and pass the following parameters.

var proc = Utilities.ProcessUtility.StartProcess(ConfigurationManager.AppSettings["TEKRADIUS"], $"-u {usr.Username} {usr.Password}");
var proc1 = Utilities.ProcessUtility.StartProcess(ConfigurationManager.AppSettings["TEKRADIUS"], $"-a {usr.Username} \"Time-Limit\" " + timelimit + " r");

password is encryption of the username

[Yasin KAPLAN]

Do you experience the same problem when your create the user profile through TekRADIUS Manager?