NYTP Requirement for Nice CXone Architect position for Fort Mill SC project on Contract

[Suda...@nytpinc.com]

Hello,
We are constantly on lookout for professionals to fulfill the staffing needs of our clients, and we currently have a job opening that may interest you.

 

Title: Nice CXone Architect
Location: Fort Mill, SC (Onsite)
Position: Contract

 

Responsibilities:
Design Development:
• Architect design and maintain NICE In Contact solutions including IVR ACD Campaigns Teams and Routing strategies
• Build and automate call center workflows including writing call flows prompts and scripts
• Ensure adherence to SDLC processes for all development and deployment activities
Integration Automation 
• Develop and maintain APIs middleware and ETL jobs for system integrations
• Implement automation for user provisioning skill assignment and policy management
System Health Performance 
• Monitor system health troubleshoot issues and optimize performance
• Ensure observability logging and proactive alerting for all critical components

 

Technical Expertise Required
Cloud Infrastructure 
• Amazon Web Services AWS Strong experience including exposure to Generative LLM technologies
• Networking concepts and protocols such as Web RTC for voice and video
Contact Center Technologies 
• NICE InContact platform IVR ACD Skills Campaigns and Workforce Management
• Nexidia Speech Analytics Implementation and optimization
• Workforce Management WFM Scheduling forecasting and intraday adjustments
• Quality Management Familiarity with tools like Quality Central
AI NLU 
• Natural Language Understanding NLU Specifically Ophelia
• Conversational AI and ASR tuning for improved customer experience
CRM Omni channel 
• Integration with Salesforce and Dynamics
• Development of ClicktoCall and Chat channels ensuring Omni channel experience
Development Skills
• Full stack development Frontend and Backend
• Strong knowledge of SQL databases and data modelling
• Experience with Postman for API testing and validation
• Ability to build applications such as Multifactor Authentication and Embedded Agent Workflows

 

 

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