Windows Vista Death

[Natalie Omahony]

Ihave a Vista system exhibiting the black screen of death. After boot, I receive a black screen with a white cursor that moves but no other activity. Here are the things I've done already to diagnose/troubleshoot:

Long time "computer nerd" here and I fixed this in about 3 hours of frustration, before it "hit me". The problem is a corrupt Windows environment boot up issue and therefore, it needs to be fixed in the registry.

Reboot your system and start hitting F8 and F12 repeatedly. When you get your Windows Safe Boot Screen, choose the top most command to Startup Repair your windows. Click enter on keyboard (usually defaults to US or whatever country you're in) and then for Login, hit enter the same (password if applicable).

From inside here, click down to the bottom most option for Command Prompt. A window should open and should have Administrative Rights assigned to it. You will also notice the letter X:\ as the drive you are on. That's because you are in a virtual or rather, boot alternative to your true operating system.

So, we need to get to your real copy of Windows. At the command prompt, type: C:\ and hit enter. You should see C:\ as such and you are on your C: drive. Type cd.. and hit enter. You are now on the root directory to see all of your folders from here.

Type: dir /o/p and hit enter. This will now show a list of directories from your computer. They should look familiar to you and so, as this list scrolls by (hit the space bar to continue as the /p makes it pause so you can read them all), until you get to the bottom where the Windows directory is. If you see a Windows, you are most likely on the correct drive.

Type dir and you should see the following files in CAPS: DEFAULT SAM SECURITY SOFTWARE SYSTEM and with that, a date and file size next to each of them. If the dates listed next to them are within the past few days or weeks, this is where you want to be.

Type: xcopy C:\Windows\System32\config\RegBack* C:\Windows\System32\config and you will get a prompt asking you (Y/N/A)? Hit A for All. It's the SYSTEM file we are really after to change, but, it doesn't hurt to change them all. You should now get a reply stating that all 5 files were copied. At this point, you can type: exit and hit enter and it will bring you out of the Command Prompt.

i was able to fix my laptop from a black screen of death issue by just watching youtube toturials and it was running windows vista and because i thought that it was an os issue causing the black screen of death i change the os to windows 10 i was able to run it and even installing some features when the laptop need resartating because of the updates it was stuck on the resarting logo for awhile then when the laptop suddenly turns off and i tried oppening it again the black screen of death was back and i don't know what todo. so please help me

This issue is often due to a failing drive. So, let's check that first, because if it is failing, it would need to be replaced and there is no point then in doing anything else until we confirm that.

So, to check the drive you have to follow these steps:

1) Press Esc key repeatedly, several times a second, while rebooting the laptop. Do NOT hold the key down, just press it over and over.

2) Eventually, you will see an HP Startup Menu

3) Press the Function key for testing the hard drive (usually F2) and let it run.

If the drive checks out OK, then report that and I can provide you options for reinstalling Windows on your PC.

hi sorry for late reply. uhm i dont think its a hard drive though because when i open the laptop this happens please watch this because i cant explain it if you watch the vid its stay like that for forever. thanks for the suggestion but i can't do anything because of that but when i press something on the keyboard it makes sounds

To determine the cause with hardware failures, you have to be able run diagnostics. We have no way of accessing your PC from here, so we can not do that for you. You have to do it yourself. You do this by pressing the Esc key repeatedly when rebooting and then, when the HP Startup Menu appears, selecting Diagnostics (usually F2) and letting it run.

But if it is NOT possible to run diagnostics, then there is NOTHING more you can do by yourself -- and there is NOTHING we can do.

You will need to have the PC physically examined in a service facility by folks that can run their own diagnostics to determine what is wrong with it. And the problem with that is, while HP does do repair work of some sorts on PCs still under warranty, they generally do NOT do repair work on PCs out of warranty because they are not a general purpose repair facility. You would have to contact them in advance to see (1) if they are willing to work on it, and (2) if they will provide you any kind of repair cost estimate.

Since you live outside the U.S., here is a link to HP Service Centers, by Country/Region: -en/service-center

If that link does not get you a useful page, then use the main HP link:

-hp/ww-contact-us.html

Good Luck

My mom just installed Bitdefender Total Security 2010 on her computer, and when she was told to restart the computer in the installation process, it gave her the blue screen of death. She went into System Restore and went to before she had Bitdefender and it worked perfectly. She tried re-installing Bitdefender and got the Blue Screen at the same time, when she was told to restart her computer during the installation process. What do we do to make her computer work with Bitdefender?

For start please go to the next location:C:\WINDOWS\Minidump and reply to the email received from us, with the files that you will find there attached. Until we will solve this issue, we recommend you to install BitDefender 2009 as described in the email.

I am having the same problem. Everything has been working fine since 2010 official released day, then suddenly this morning I've been getting BSOD at least hourly with one of the bitdefender .sys files (forget which exactly). I have 6 minidumps that have happened this morning. I uploaded them to:

Oh, and as a quick followup.. the Blue Screen is happening because of BdfNdisf6.sys. This started only as of this morning. Was fine for weeks. Bitdefender shows it installed an update at 2:17AM here (GMT-5). Something in that update is probably the culprit, at least in my situation.

Try booting into Safe Mode by hitting F8 at boot and choosing it from the boot options. That should prevent the Bitdefender device drivers from loading and get you to the desktop. From there you should be able to get the memory dump files that they requested.

Done. The only problem was that there was insufficient time for the sysdump to take place before I got BSOD. The installed programs step takes over 30 minutes to run and I BSOD way before that. I let it run as far as I could before the BSOD and put those files in the archive after the system rebooted. I was able to run it fully with the firewall disabled, that is the second file link. FileInfo2008 ran fully and is in the first archive.

If you need anything else please let me know. Running with the firewall disabled has allowed me to use the PC for the interim, but is obviously not a permanent solution. Since it's been isolated to a change on your end in the past few days, hopefully it's not too difficult to narrow down the offending code.

As we stated in the next topic: =15252 there are some incompatibilities on Windows 7 between a driver from Realtek and BitDefender 2010 . This issue will be fixed and we will provide you more information's soon on how to apply the fix.

In case you do not have a Realtek network card, we suggest you to send us all the files that you will find here:C:\WINDOWS\Minidump . We have created you an support ticket and you will have to reply to our email.

Control Panel, firewall windows, it was enabled, I've disabled. BDS would turn it's off automatically. I have, therefore, copy the file in "c:\program files\common files\bitdefender\bitdefender firewall\bdfndisf6.sys" but other files do not have the same version. I have restarted but the firewall Windows l is still not taken into account by BDS.

BitDefender only checks and disables the Windows Firewall on install, if you manually re-enabled Windows Firewall you should also manually disabled it. It is possible to use both firewalls simultaneously, but it is not recommended. I think that as long as the Windows Firewall is enabled, Security Center will show it as handling network traffic, but in fact both are.

It seems that the plugin which registers the BitDefender Firewall into the Windows Security Center wasn't installed properly (most likely due to the blue screen after restart). If that bothers you, a possible solution is to reinstall BitDefender, restart and go into Safe Mode right after, replace bdfndisf6.sys and restart again.

Anyway, the problem with Windows Security Center is not caused by the driver. There is a separate module which registers BitDefender as a firewall and which probably wasn't installed properly because of the blue screen.

I forgot to say that I did well installed as this. For info, my contact has two pc and I audio on a pc, which allows me to guide it when I do not have access to the other pc in Safe Mode. Clean installation because uninstalling, passage tool cleaning BitDefnder with reboots.

I tried to install Bitdefender Total Security 2010, but after finishing installing, when I click on "Restart" I get an immediate Bluescreen. I have read about a problem with bdfndisf6.sys - a Realtek driver problem - and booted into Safe Mode and deleted the 2 files in the COMMON FILES and SYSTEM 32\DRIVERS folders, but without luck. After rebooting in normal mode, just before loggin in to Windows I get the BSOD again (on Windows 7).

We have sent you a patch that should help you overcome this sittuation . Please reply with all the files from the next location:C:\WINDOWS\Minidump in case you have the same issue after that .

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