Razer Synapse 7.1

[Millard Winnin]

Thanksfor reporting this problem. Please PM me the Synapse version so I can kickstart a case and gather other necessary information and escalate your concern to the software team so they can look into this.

I am having same issue for a while now. Seems like it started when I got the Nari Ultimate headset. Currently I have the Nari Ultimate headset, Kraken Tournament edition headset, huntsman elite keyboard, nommo chroma speakers, and base station v2.

Same exact issue. Using the most recent build of razor synapse. Razor nari essential 7.1 wireless. Reinstalled already even made sure that net was up to date. I think I'll just be switching brands as well. This only started recently for me.

same problem for months - just reinstalled windows due to other instability and within a few days the razer problem has recurred. Windows 10. Going to uninstall synapse as I only have the headset and it seems to work fine without the razer software

Yes that's exactly my issue I just went thru a grueling rma process because the warranty team was incapable of giving me my shipping label after a month long process shipping being the fastest part I get my new Tartarus V2 plug it in and update and it refuses to find my Tartarus finds so 6 my other stuff like headset mice mouse dock rgb controller etc but will not find the new keyboard I've deleted drivers erased every bit of Razer synapse and their drivers per their recommendation uninstalled and reinstalled everything and it still won't find the keyboard I'm curious if a factory reset would fix it bc I'm getting driver errors in device mngmt but when I update or reinstall it give error unable to finish update then when I redo it it says newest version already installed I'm absolutely baffled

I tried all of that now I'm actually having issues with it not launching after restoring to before the update and the windows updates I downloaded and it's even worse than before lol ? do you think a factory reset would be effective or no

Well was able to update and got it to launch it's reading all my devices except the Tartarus V2 I've followed like 4 different methods multiple times and this is the only device I'm having an issue with it lights up the keys works but it does get recognized by synapse which I really need to change keybinds the way synapse is responding to all my other devices leads me to believe it's a different issue but I have no idea of how to determine that

Upon initial PC start up - The Razer Blackwidow Elite Keyboard does not respond to any key presses on the lock/login screen although it is connected and lit up, However once clicked using the Razer Basilisk V2 Mouse to bring up the password box/pin code box to login into windows the keyboard responds.

Once on the homescreen Razer Synapse causes issues with the loading on "Wallpaper Engine", Razer Synapse also fails to load Ambient Awareness lighting effect across all devices, Keyboard, Mouse, Razer Kraken Ultimate Headset and Razer Raptor 27 Monitor.

Lastly, upon shutdown Razer Synapse seems to cause issues whilst the pc is shutting down and prolongs the shutdown process almost as if it is causing the system to crash in the background whilst shutting down, although no windows dump files are created.

Furthermore I can 100% confirm I have narrowed it down to the Razer Synapse software as after a complete uninstall... Everything works as it should apart from the lighting effects (Ambient Awareness) since the software has been fully uninstalled.

Strangely enough with Razer Synapse uninstalled it seems that the PC performance has increased also with regards to starting up / Logging in / Shutting down.

Despite doing a clean reinstall it still has the same issues so nothing to do with the install process just that the latest update has bugged it fully

However this is besides the point as I need the Razer Synapse software so that it integrates seamlessly across all on my Razer Products, Allow lighting effects via Razer Studio and allow games to take full ability of the chroma SDK.

i did it : uninstall synapse 3, use Device Detection Troubleshoot Tool 1.0.0.8 from razer, reboot and install an older synapse 3 (from another post with this links -razer-synapse/50060/download/) and it works for me

hello, i have multiples issues as well, some key like E is replace by F and the workaround is to clik in the razer central icon in the taskbar(just to clik on it yes), this is very strange. Macro work one time of two. Some personal profil bug when i select them, i must restart computer to not have issue, this is not serious.

I have the same product and facing the same exact issue, i cant adjust any app volume via windows Volume mixer. i can only mute or demute and the only thing that works is the speakers volume which control everything at the same time.

I did pretty much the same things you did and no luck so far. i dont even know if its possible to roll back to an older version to fix the issue and this is really bothersome.

Please let me know if you find a fix

I have found a fix, Uninstall synapse and delete the razer folder from your drive. Then go and download a previous version of synapse or maybe one that you have already downloaded in the past. Remove your headset once you finish unninstalling synapse and dont plug it back until you start installing the older version. Once it will finish installing it will start an auto update that you can either pause or cancel by clicking on the X icon close to it.

This is the version i already had and working fine RazerSynapseInstaller_V1.15.0.504

Update : it appears that its not from synapse but more from the thx spacial update they implemented. removing the sound board from the headset and plugin the headset directly fixes the issue but you will not be able to edit your EQ or anything.

Does Razer not test their updates before sending it out? 1st it was the update that killed the THX and now its the update that kills the volume, seriously what is going on there.. how about they start using this insider program and let us test the updates 1st before it gets send out to the masses.

Hi everyone Shadowbane here and as some of you know I have recently switched from Windows to Linux (running Linux Mint 19.3). Now that I have gotten the introductions out of the way:smile: I will get down to the reason I am creating this post.

If it saves the profiles to the hardware a workaround, though not perfect, would be to get a windows machine (maybe a VM?) and do all your adjusting there and then just use it like normal on linux. You still wont be able to change it at will but it will at least have the settings you want permanently.

Hi, @SesameStreetThug Thanks for the reply, I know about the Open Razer project and the front end project Polychromatic. Unforchantly Open Razer and Polychromatic only get me one third the way to accomplish my goals. Maybe I should contact the developers of both projects and find out what they need to speed up the development of their projects. And then start a go fund me effort.

This is a very stupid hacky over complicated version, but you might try setting up a windows vm, using the usb pass through option in your vm hypervisor with your mouse/keyboard (one at a time) and then apply the lighting settings you want, the basic stuff should be stored in memory of the device.

@SesameStreetThug, @Zibob I just had an idea, I have Windows 10 on an external USB drive that will boot up Windows 10. I could load up Windows 10 do whatever I need to do and then boot into Linux Mint. I have spent all day trying to figure out this problem. The possible answer was staring me right in the face. See what happens when you commit to ending your dependence on Windows, it blocks all easy solutions.

The other 66.6% is the lack of creating gaming profiles and limited abilities to make macros that are useful. I will wait a few days before I mark this as solved. I want to try my idea first and see if it will work.

I realize you are right, it would be easier to get Open Razer/Polychromatic to do what I want than develop wine to run synapse. I bet the reason Open Razer and Polychromatic exist is because of the fact Wine would be so much harder to developed to run Synapse. I guess I am just impatient, I want what I want now not 5 to 10 years later. I guess I will only accomplish my goals by either setting up my macros in Windows save them to my mouse and keyboard, and hope I can get them to work somehow in Linux Mint, or reach out to the developers of Open Razer and Polychromatic, see what they would need to speed up development, then start a Go Fund Me campaign.

no need to, this happens with a empty file. Problem persisted even after doing a clean Mavericks install. After that I installed Rhino and worked well, then synapse and worked well with out opening Rhino. The I opened Rhino and illustrator CC and system crashed.

For the steps to duplicate the problem is this:

I boot my computer, open Rhino and Alt+tab to switch to Finder and search for any rhino file, double click and the file opens. Alt+tab several times rapidly and every thing works fine. Profiles for the Razer gear change, because in the upper left corner profile names show depending on the app that is active.

Now with Rhino selected, open iTunes just to hear some cool music to work with. Switch to rhino again, and then back to iTunes, and the back to rhino, and at some point problem will occur. The other app can be any other, because it not only happens with iTunes. Indesign, illustrator, CS6, CC, you name it.

Followed some steps Razer support recommended but nothing worked.

Uninstalling the Synapse software will make my workflow slow, so currently

If I need to work with Rhino I use the app alone. Music now comes from the iPhone. And finish the work in Rhino, close it, and open the other apps.

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