Business Analyst (Need Customer Service / Helpdesk experience) - Trenton, NJ (Hybrid) -Locals to NJ

[Andrew DEW]

Hello   Andrew DEW has found a good job that you would like to see. Here are some of the details of that job and rest can be found through the link below. Please go through it once and share your feedback. Business Analyst (Need Customer Service / Helpdesk experience) - Trenton, NJ (Hybrid) -Locals to NJ Job Opportunity Business Analyst Contractual | New Jersey Posted on 01/12/2026 APPLY NOW Job ID DEW - 2646 Job Title Business Analyst Location Trenton, NJ, New Jersey USA Job Description Position:       Business Analyst Location:        Trenton, NJ (Hybrid) Duration:        12+ months Rate:            Open Interview:       WebCam Interview    Job responsibilities:   The Business Analyst serves as a business analyst for projects involving critical data processing systems for the New Jersey Judiciary. BA should expect to be involved with testing and work on the Helpdesk.   Job Description:   Excellent communication is Required as well as Excellent Customer Service Skills. Note: Hybrid position; 2 days in-office (Tuesday & Thursday), 3 days remote Information Technology Project Development work experience and/or Function/Business Process Analysis work experience. Developing workflows, mockups, requirements, testing and production support for projects. RELEVANT WORK EXPERIENCE: 6 to 8 yrs. Skills Required: - Excellent communication and customer service skills - Strong skills in Microsoft Visio - Experience with developing systems via a structured SDLC methodology - Experience with testing, training and user support - Experience with UI design - Ability to analyze and document complex business processes and work flows, and propose areas for improvement - Ability to gather data via diverse means (i.e. interviews, observation, surveys, existing written documentation) and interpret relevant information - Ability to document storyboards, screen mockups, wireframes, system flows, interfaces, use cases, and business rules. -Customer Service / Helpdesk experience Responsibilities: The BA will be responsible for the development and documentation of business requirements, create User Interface mockups, assist the technical teams in the development and documentation of technical requirements, test the resultant software (including user Acceptance Testing), create instruction manuals and teach the system to end users. The BSC may also be called upon to perform limited project management functions. - 3 years of relevant experience; 5 plus years in particular application area - Accredited college training may substitution for the required work experience with a maximum substitution of four (4) years. (Fifteen (15) semester hours in Information Technology or a related area is required.) - Accredited graduate training in Business Administration, Information Technology, or a related area may substitute for the required work experience with a maximum substitution of two (2) years. (Fifteen (15) semester hours in Information Technology or a related area is required in either the undergraduate or graduate training). -Successful completion of an Information Technology Certification program, may substitute for the required work experience with a maximum substitution of two (2) years. (Proof of certification must accompany application.) -Two (2) years of work experience as a Project Manager-Associate; Quality Assurance Senior Analyst; Business Analyst-Intermediate; Quality Assurance Analyst may substitute for all of the required experience. - 4-year college degree or equivalent study under the direction of the supervisor of the business analyst team or designated project leader     Thanks & Regards   Andrew Symonds Senior IT Recruiter   Email:and...@dewsoftech.com DEW Softech, Inc is a Global IT consulting firm specializing in staff augmentation/staff selection, solution development, solution outsourcing, and software development. Dew Softech, Inc assists our clients in defining, evaluating, selecting, and implementing solutions that advance the goal and objectives of their company, creating a competitive advantage. Dew Softech, Inc also specializes in ERP Consulting. Dew Softech, Inc consultants are highly qualified professionals whose skills provide value, quality, and exceptional performance. Dew Softech, Inc team has the breadth of services and technical savvy to help our clients conceive, execute and support integrated solutions from browser portal all the way through to their core enterprise and legacy systems. Our employees are driven to deliver results and are the primary way in which customers benefit from Dew Softech, Inc for their staff augmentation and selection needs. Dew Softech, Inc strives to be the best information systems consulting, software development and permanent placement firm in the business. We pride ourselves on our relationships with all of our customers, and the value we bring to each relationship.   Interested Not Interested   Don’t want any more emails? Unsubscribe.