Best contact for support on M365/EntraID issues

[Arnold Santos]

Hi people, I'm just wondering which number can I get some support for the M365/EntraID issues I'm trying to sort . Contacted MOE ICT Helpdesk and email to Nzschools support but wondering if there is a helpdesk number who can answer in person. Thanks.

Arnold

[Marlon Yu]

I don’t believe there is a number for you to call directly.

 

For Intune, I usually log a support request and indicate my preference for them to call me (in my experience though, they will always attempt to call you even if you’ve indicated that you prefer email). I don’t believe there is a phone option for Entra (at least none I could find). When I submitted a support request, I only got the email option (then again my issue was a missing automation invoice and not technical).

 

If you pay for a support plan, they might offer phone support but I never tried it.

 

Marlon

 

From: techies-f...@googlegroups.com <techies-f...@googlegroups.com> On Behalf Of Arnold Santos
Sent: Thursday, August 7, 2025 10:36 AM
To: Techies for schools <techies-f...@googlegroups.com>
Subject: [techies-for-schools] Best contact for support on M365/EntraID issues

 

CAUTION: This email originated from outside of Rangitoto College. Be careful about clicking on links or opening attachments. If in doubt, ask IT.

 

Hi people, I'm just wondering which number can I get some support for the M365/EntraID issues I'm trying to sort . Contacted MOE ICT Helpdesk and email to Nzschools support but wondering if there is a helpdesk number who can answer in person. Thanks.

 

Arnold

--
You received this message because you are subscribed to the Google Groups "Techies for schools" group.
To unsubscribe from this group and stop receiving emails from it, send an email to techies-for-sch...@googlegroups.com.
To view this discussion visit https://groups.google.com/d/msgid/techies-for-schools/f705bec7-899d-4c94-b825-ac4df5f61f53n%40googlegroups.com.

[Simon Wright]

Could always ask the hive mind...

Simon.

To view this discussion visit https://groups.google.com/d/msgid/techies-for-schools/SY8PR01MB8997C6D6B7F1A6BE32A93255B82CA%40SY8PR01MB8997.ausprd01.prod.outlook.com.

DISCLAIMER
This e-mail is intended for the addressee only and may contain information which is subject to legal privilege. This e-mail message and accompanying data may contain information that is confidential and subject to privilege. Its contents are not necessarily the official view Otago Boys’ High School or communication of the Otago Boys’ High School. If you are not the intended recipient you must not use, disclose, copy or distribute this e-mail or any information in, or attached to it. If you have received this e-mail in error, please contact the sender immediately or return the original message to Otago Boys’ High School by e-mail, and destroy any copies. Otago Boys’ High School does not accept any liability for changes made to this e-mail or attachments after sending.

[Arnold Santos]

Well, the issue that I have is when N4L did our router replacement to Palo Alto, they required us to do the CIE integration on our Google Workspace to sync it to Palo Alto CIE. The certificate existing on our Google Workspace was replaced (removed) with a new one for them for the expiration date will be longer. Unfortunately, that certificate that was removed is tied to our M365 SAML under the Google Workspace, so the SSO is no longer working. I need to access the Entra ID (or Azure) to check the certificate but since I'm using my google account, it's not letting me login although I have a Global Admin permission. Need to check the other Global admin credential as a workaround and replace the certificate if necessary. That is why I need a person to talk to with so the verification will be more smoothly and faster.

Regards,

Arnold

To view this discussion visit https://groups.google.com/d/msgid/techies-for-schools/CAEJps9oCGdDZ1_UrXEYWZUWty4zF5XQVtcyGWUtjmxAj660N_w%40mail.gmail.com.

--

Arnold B. Santos   |   ICT Support Technician   | www.arrowtown.school.nz

_________________

This email may contain confidential information intended for the recipient. If you receive this email in error please contact me.

[adeel....@n4l.co.nz]

Hi Arnold, 

Interesting, we would like to understand the scenario to improve the tenancy certificate handling in our CIE integration process, ideally we should not be replacing (removing) the certificate if its used for other applications.

I will get one of the senior engineers to get in touch with you if that ok?

Regards,

Adeel Soomro

[Arnold Santos]

Yes, sure. You probably have my contact number.

Regards,

Arnold

[Pete Mundy]

Heya Adeel

FWIW, the same thing happened during the CIE integration at one of my schools - we lost our library's Wheelers integration because of the Google cert replacement.

Pete

[Adeel Soomro]

Thanks Pete, really appreciate it. I’m on it and will get the configuration steps tweaked accordingly.

Cheers,

Adeel Soomro

--

You received this message because you are subscribed to the Google Groups "Techies for schools" group.
To unsubscribe from this group and stop receiving emails from it, send an email to techies-for-sch...@googlegroups.com.

To view this discussion visit https://groups.google.com/d/msgid/techies-for-schools/CAJtKfy4700vbWni4a-M%3D_jQ-yc5N1AkXs-SWfoNzCNwQUTXtZw%40mail.gmail.com.

This email, including attachments, may contain information which is confidential or privileged material. If you are not the intended recipient, please notify us immediately and then delete this email from your system. Email communications are not secure and are not guaranteed by The Network for Learning to be free of unauthorised interference, error or virus. Anyone who communicates with us by email is taken to accept this risk. Anything in this email which does not relate to the official business of The Network for Learning is neither given nor endorsed by The Network for Learning.

[Stephen Fergusson]

Hi Arnold,

I am happy to help with this one... we did the Palo Alto MN3 router swap... just looking through my emails and not sure if I did the actual Google CIE integration.  I certainly know about the certificates and to keep an eye out for Microsoft SAML, Wheelers SAML, Canva SAML, etc.

Assume you created the n4l...@arrowtown.school.nz user account... who did you share this with?

Generally if the certificates are going to expire in the next year it is a good idea to update them to give a life of another 5 years.  At some stage soon you will have had to do the certificate upgrade anyway.

It is also very sensible to have a Global Admin @arrowtownschool.nz.onmicrosoft.com account.  Do you have one of these?

What needs to happen is...

1. Unfederate Microsoft.

2. Download the new GoogleIDPMetadata.xml.

3. Federate again.

I know how to do all this.

Give me a call if you want me to help... Teamviewer would be the best option.

Regards,
Stephen.

Stephen Fergusson, Director
Smart Computer Systems Ltd
Unit 13A, 1 Stark Drive, Wigram, Christchurch 8042, New Zealand
P O Box 7702, Sydenham, Christchurch 8240, New Zealand
Phone +64 3 9822233  Mobile 0292123592
ste...@smartcom.co.nz    http://www.smartcom.co.nz/

To view this discussion visit https://groups.google.com/d/msgid/techies-for-schools/0cfd878e-f4c6-47fb-8c03-9c6e346e92c7n%40googlegroups.com.