connect.massey.ac.nz

[Craig Knights]

Hi all,

Is anyone else having trouble getting to connect.massey.ac.nz?

I have a staff member that can't connect using N4L, but 4G is fine.  I'm blocked on my computer too..

Maybe they are having traffic issues with Level 3 lockdown?

cheers,

Craig

[Marlon Yu]

I can see the log in page.

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[Simon Wright]

Not working for me, maybe their system is getting hammered as everyone is at home.

Regards,

Simon Wright

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[Clayton Hubbard]

Hi Craig,

I just checking from a couple Raspberry Pi's at some schools and not seeing the problem at the moment.

Fortinet categorise as Education so should be good there

Clayton Hubbard

Enterprise Architect

The Network for Learning Ltd

[Craig Knights]

yeah might be some geofencing to AKL happening?

I tethered him to my vodafone phone and it worked...

cheers all,
CJK

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[Mike Etheridge]

Same. Comes up really quick. I’m in palmy however. I am aware that here we have a different RSP, and that we might be getting a good connection to massey via that RSP rather than N4L. Suggesting a spark problem?

Mike

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[Alistair Baird]

I get the login screen OK. My (uni) kids tell me Stream is always problematic when everyone goes remote.

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Alistair Baird

IT Manager

St Peters College 

p 06 354 4198

m 021 482 937

e bai...@stpeterspn.school.nz

[Yvette Ireton]

no access to that site in Golden Bay

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Network Manager
Golden Bay High School / Te Kura Tuarua o Mohua 
12 Waitapu Road, Takaka 7110
Ph:  03 525 9914
http://www.gbh.school.nz

[Richard Symon]

No access either from Napier Girls'

[Craig Knights]

No go here today. No go for my wife's work in a business in Dunedin either. Cant tell who their ISP is...  not a school.

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[Jonathan Webster]

For those who can't access this site on an N4L connection... 

- Are you using our N4L DNS servers?

- Can you resolve the site to an IP address, if so what IP?

- Can you trace route to it?
- Has it ever worked before?

Our support team can certainly look into it, but will likely also ask for the info above to help

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Jonathan Webster

Senior Product Manager

The Network for Learning Ltd

M +64 22 040 3300  P 0800 LEARNING

A The Textile Centre, Level 2, 117-125 St Georges Bay Road, Parnell, Auckland 1052

A PO Box 37118, Parnell, Auckland 1151  n4l.co.nz

[Craig Knights]

1.  Yes.  Forwarders set to 122.56.237.1 and 210.55.111.1 and then 8.8.8.8 as a last resort.

2. nslookup

> connect.massey.ac.nz

Server: XXXX

Address: XXXX

Non-authoritative answer:

connect.massey.ac.nz canonical name = connect-ns.massey.ac.nz.

Name: connect-ns.massey.ac.nz

Address: 130.123.10.5

traceroute connect.massey.ac.nz

traceroute to connect-ns.massey.ac.nz (130.123.10.5), 64 hops max, 52 byte packets

 1  XXXXX (XXXXX)  2.211 ms  2.010 ms  1.858 ms

 2  122-56-75-24.n4l.sparkdigital.co.nz (122.56.75.24)  3.367 ms  3.205 ms  3.786 ms

 3  spark.wix.nzix.net (202.7.0.36)  12.438 ms  11.140 ms  13.044 ms

 4  reannz.wix.nzix.net (202.7.0.171)  13.907 ms  11.899 ms  12.687 ms

 5  210.7.39.42 (210.7.39.42)  20.293 ms  15.059 ms  14.207 ms

 6  * * *

 7  * 

then it's all *'s

Teacher says it did.  He's using it for extramural study.

cheers,

Craig

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[Julian Davison]

To be fair, I get:
Tracing route to connect-ns.massey.ac.nz [130.123.10.5]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  <my router>
  2    20 ms    21 ms    20 ms  ISP
  3    21 ms    20 ms    20 ms  myrepublic.ape.nzix.net [192.203.154.49]
  4    21 ms    20 ms    20 ms  reannz.ape.nzix.net [192.203.154.57]
  5    20 ms    21 ms    20 ms  210.7.39.61
  6    27 ms    23 ms    22 ms  210.7.39.62

and then get *'s, but can also get the login page.

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[Andrew Godfrey]

I get the login page okay and here's our tracert:

Tracing route to connect-ns.massey.ac.nz [130.123.10.5]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  firewalk.burnside.school.nz []
  2    <1 ms    <1 ms    <1 ms  210-55-213-206.n4l.sparkdigital.co.nz [210.55.213.206]
  3     3 ms     1 ms     2 ms  122-56-79-168.n4l.sparkdigital.co.nz [122.56.79.168]
  4     5 ms     6 ms     5 ms  spark.wix.nzix.net [202.7.0.36]
  5     7 ms     6 ms     6 ms  reannz.wix.nzix.net [202.7.0.171]
  6    11 ms     7 ms     7 ms  210.7.39.42
  7     *        *        *     Request timed out.
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.


Try loading their image from the SSL site : https://connect.massey.ac.nz/_a7/loginPage/custom/images/logos/login_logo.png

Andrew Godfrey | Network Manager

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[Mike Etheridge]

Pretty much the same here

traceroute to connect-ns.massey.ac.nz (130.123.10.5), 64 hops max, 52 byte packets

 1  pfsense.onsite.pnghs.school.nz (10.0.0.1)  0.694 ms  0.380 ms  0.290 ms

 2  192.168.3.5 (192.168.3.5)  0.444 ms  0.257 ms  0.472 ms

 3  122-56-168-236.n4l.sparkdigital.co.nz (122.56.168.236)  0.753 ms  0.762 ms  0.707 ms

 4  spark.wix.nzix.net (202.7.0.36)  3.606 ms  3.665 ms  3.515 ms

 5  reannz.wix.nzix.net (202.7.0.171)  3.575 ms  3.597 ms  3.579 ms

 6  210.7.39.42 (210.7.39.42)  8.888 ms  6.128 ms  5.696 ms

 7  * * *

 8  * * *

 9  * * *

10  * * *

11  * * *

On 2/03/2021, at 11:12 AM, Andrew Godfrey <godf...@burnside.school.nz> wrote:

connect-ns.massey.ac.nz

[james...@gmail.com]

I have only tried it at one school so far, but the site is loading for me.

We have a N4L Connection, however our filtering is performed by Linewize.

Best bet would be to contact N4L and track your connection that isn't working and see what logs are showing.  You have already confirmed that the same device works on a 4G connection, so the fault has to lie with either filtering or something on your network connection.

Tracert for anyone interested:

Tracing route to connect-ns.massey.ac.nz [130.123.10.5]
over a maximum of 30 hops:

  1     4 ms     1 ms     1 ms  172.16.43.254
  2     3 ms     1 ms     1 ms  172.16.0.253
  3    48 ms     2 ms     3 ms  210-55-77-98.n4l.sparkdigital.co.nz [210.55.77.98]
  4     *        *        *     Request timed out.
  5    64 ms     7 ms    21 ms  reannz.ape.nzix.net [192.203.154.57]
  6     6 ms     5 ms     5 ms  210.7.39.61
  7    12 ms     8 ms     8 ms  210.7.39.62

  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.

 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

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James McPherson