Google user login verification failed?

[Marlon Yu]

Hi everyone,

 

Have any of you encountered an issue with Google where users (so far only affecting 4 Chromebook users) who’ve recently changed their passwords are being flagged by Google as suspicious and wants to verify them, however, verification fails.

 

They are greeted by this message with a button to click to “Recover account”

 

 

If you click on Recover account, it asks for the email address …

 

 

But then it says “Contact your domain admin for help”

 

 

 

 

When you click on the “Learn more”, it brings you to a page that tells the user that they can’t recover the password because we have restricted password changes and to contact the admin. Yes, we have restricted password changes because we have a different tool that we use which talks to AD and syncs the changes everywhere else (for Google we use GSPS).

 

 

 

We have a ticket with Google Support but all their suggestions are not working (remove login challenge, reset password manually for each student, reset sign in cookies, specify a recovery email, submit a form to the admin recovery page). So far we’ve only had 4 students all of whom are using Chromebooks; those who’ve reset their passwords but are using Windows or Macs are logging in fine on their browser. Only the CBs won’t allow them to log into the device.

 

 

Marlon

 

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[Ben Durham]

I had the same issue at the end of last term with a couple users. Although disabling login challenge resolved the issue for me 

Regards

Ben

[Marlon Yu]

Thanks Ben. Had another round of chat with Google Support this morning and tried that but it still won’t work. They’ve asked for a HAR file to escalate further. Fingers crossed they’ll find an easy fix soon.

 

Marlon

 

From: techies-f...@googlegroups.com <techies-f...@googlegroups.com> On Behalf Of Ben Durham
Sent: Tuesday, July 23, 2024 9:39 AM
To: Techies for schools <techies-f...@googlegroups.com>
Subject: [techies-for-schools] Re: Google user login verification failed?

 

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