HP EliteBook 850 G5 and Windows 10 LTSB 2016 Edition
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je...@apps.eggs.school.nz
Apr 10, 2018, 8:30:03 PM4/10/18
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Hi Everyone
We have our new shipment of HP Elitebook 850 G5's and have run into an issue with our LTSB image.
We are getting multiple BSOD and therefore haven't been able to hand any out to staff.
This image was used for our G3's with no issues and I updated the image to include the new drivers for G5.
Because of the above, and perhaps reusing the previous image wasn't wise, I created a brand new image from scratch yesterday.
I put on Windows 10 LTSB 2016, installed updates direct from Microsoft and then installed the drivers using HP Support Assist.
The laptop is outside of our OU's that apply policies and install software so none of the normal stuff has been added.
I left the laptop overnight and this morning found that is had blue screened and restarted 3 times.
There is no point creating an image from this.
Does anyone have this combination working?
Is this new laptop just not compatible with Windows 10 LTSB and we need to look at a different version of Windows 10?
Our entire site is LTSB (about 550 devices) and we haven't hit a road block like this before.
Kind regards,
Joanne Eden
Epsom Girls Grammar School
Andrew Godfrey
Apr 10, 2018, 9:05:29 PM4/10/18
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We've got one running LTSB just fine. Initial sysprep image was installed with no special drivers at all and then drivers downloaded from HP directly and only those required were installed.
Your first G3 image didn't alter any BIOS settings did it? Are you using UEFI?
Andrew Godfrey | Network Manager
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Alistair Baird
Apr 10, 2018, 9:06:33 PM4/10/18
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There is an msupdate somewhere required for it to properly recognise the SSD.
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Simon Wright
Apr 10, 2018, 9:14:41 PM4/10/18
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I can't say anything for LTSB version, ive been deploying v1709. Just finished doing 22 of the new G5 840s without issue.
What is the BSOD error code/what does it refer to?
Regards
Simon Wright
ICT Manager
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On 11 April 2018 at 13:06, Alistair Baird <bai...@stpeterspn.school.nz> wrote:
There is an msupdate somewhere required for it to properly recognise the SSD.
Hi Everyone--We have our new shipment of HP Elitebook 850 G5's and have run into an issue with our LTSB image.We are getting multiple BSOD and therefore haven't been able to hand any out to staff.This image was used for our G3's with no issues and I updated the image to include the new drivers for G5.Because of the above, and perhaps reusing the previous image wasn't wise, I created a brand new image from scratch yesterday.I put on Windows 10 LTSB 2016, installed updates direct from Microsoft and then installed the drivers using HP Support Assist.The laptop is outside of our OU's that apply policies and install software so none of the normal stuff has been added.I left the laptop overnight and this morning found that is had blue screened and restarted 3 times.There is no point creating an image from this.Does anyone have this combination working?Is this new laptop just not compatible with Windows 10 LTSB and we need to look at a different version of Windows 10?Our entire site is LTSB (about 550 devices) and we haven't hit a road block like this before.Kind regards,Joanne EdenEpsom Girls Grammar School
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Andrew Godfrey
Apr 10, 2018, 9:28:16 PM4/10/18
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What Alistair said might be the issue. We have an LTSB image set up on a virtual machine with no drivers but patched with the latest microsoft stuff then syspreped and that is what we push out to new machines. The drivers get added later via Zenworks depending on the hardware.
Andrew Godfrey | Network Manager
je...@apps.eggs.school.nz
Apr 10, 2018, 9:33:26 PM4/10/18
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Hi
We haven't touched the bios so it's still UEFI. We didn't change the G3 bios either.
Here is the dump file from the crashes.
Microsoft (R) Windows Debugger Version 10.0.16299.91 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [H:\Documents\Minidump ell344\041018-26734-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
Symbol search path is: srv*
Executable search path is:
Windows 10 Kernel Version 14393 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 14393.2155.amd64fre.rs1_release_1.180305-1842
Machine Name:
Kernel base = 0xfffff803`ab079000 PsLoadedModuleList = 0xfffff803`ab3811a0
Debug session time: Tue Apr 10 13:42:56.009 2018 (UTC + 12:00)
System Uptime: 0 days 5:36:32.915
Loading Kernel Symbols
.
Press ctrl-c (cdb, kd, ntsd) or ctrl-break (windbg) to abort symbol loads that take too long.
Run !sym noisy before .reload to track down problems loading symbols.
..............................................................
................................................................
................................................................
...................
Loading User Symbols
Loading unloaded module list
....................
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 1000007E, {ffffffffc0000005, fffff80553e3395f, ffffc701385f77c8, ffffc701385f7010}
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : UcmUcsi.sys ( UcmUcsi!Ppm_ProcessNotifications+57 )
Followup: MachineOwner
Kind regards,
Joanne
Alistair Baird
Apr 10, 2018, 9:40:55 PM4/10/18
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je...@apps.eggs.school.nz
Apr 11, 2018, 4:33:09 PM4/11/18
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We think we may have an answer. We have turned off USB Type-C Connector System Software Interface (UCSI) in the bios. This is what the driver ucmusci.sys relates to that the minidump shows.
We are using a usb c to vga adapter and it shows up in device manager as billboard device under USB devices in Device Manager and still works with the above disabled.
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