Philips server not found

[Sean]

I have bought several Philips TV's but am unable to set them up. I am getting the message  Philips server not found. I have lodged a case with N4L, but they can't resolve it. I took one of the TV's home and set it up no problem. Is anyone aware of any ports or URL's that need to be open for the innitial connection?

[aje...@timarugirls.school.nz]

Is the TV connected to WiFi or Ethernet? Have you tried both?

Alan

[Sean Feltoe]

Have tried both.

Regards,

Sean Feltoe | Director of DICT|  Iona College  |  p 06 877 8149 

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[Rafal Janaszkiewicz]

Hi Sean,

N4L should be able to resolve this for you. You may just need to request a senior engineer to look into this. As the TVs work at home there will be something blocking it at school. 

Do you have read-only access to your Firewall? If so you could check Log & report and filter the TVs IPs and then check Forward Traffic, AntiVirus, Web Filter and DNS Query.

regards, 

Rafal Janaszkiewicz

ICT Manager

Wellington High School

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[Simon Wright]

Are they AndroidTV TVs?

I setup two of these https://www.pbtech.co.nz/product/TVPHS82255/Philips-55PUT790675-55-4K-Android-Smart-TV-with-Am

over the last holidays in our hostel, which goes via the schools N4L connection and had no trouble.

Interesting that they say Philips server not found...

Regards,

Simon Wright

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[Sean]

 N4L escalated the case for me and an engineer contacted me. It was the deep inspection causing the issue, so through the LAN, they are now perfect. Also, I upgraded the AP's to the R650's this year which don't support 802.11n. Sadly I'll need to run some cables.