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Hi All,There is some good feedback and items raised here that we can address.I will work with the team around access as most day to day admin access is available and could be a permission thing, but there are some other points there as mentioned that needs further detail.Thanks againClayton
On Tue, 14 Jun 2022 at 1:34 PM, Ben Green <Gre...@staff.cbhs.school.nz> wrote:
I attended the recent Ruckus training day (recordings are here: https://www.youtube.com/channel/UC_np9MqMSQhgRT1Hy3N9SCg ).
They had some relationship with N4L and its NHR programme.From what they said, we'd get full access to manage WAPs and switches - including at least WAP config via smartzone web interface (config pushed to WAP) and switch config via local CLI (config one-way backed up to smartzone).They said N4L are pushing out an NZ-wide common set of VLANs, which we can completely ignore and use our own instead.
I am optimistically hoping that the above is accurate..
- Ben.
From: techies-f...@googlegroups.com <techies-f...@googlegroups.com> on behalf of Craig Knights <craig....@gmail.com>
Sent: Tuesday, 14 June 2022 1:06 pm
To: techies-f...@googlegroups.com <techies-f...@googlegroups.com>
Subject: Re: [techies-for-schools] N4L Support
I thought the full access to the vSZ was staying with the schools tech under the new SNUP thing?
On Tue, 14 Jun 2022, 12:58 pm Sala'a Lologa, <s.lo...@randwickpark.school.nz> wrote:
Bloody Useless!!
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Thanks Clayton,you could probably start you with your "One size fits all" model. Just give us full access so we don't have to bother you anymore.
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I don't mind working with an engineer on the phone to change these things(which I have during onboarding and at other times), but the problem starts when no matter if I call or email I get put into holding pattern for 2 days; when the school wants the issue sorted straight away and you know it's a simple issue but you don't have the access to change or even have the access to trouble shoot then we as professionals are stuck in a situation where we spend more time on the issue(dealing with level 1 phone operators) and the school doesn't get the issue resolved as soon as possible, causing more costs and longer down times....
I can't speak for everyone but I'm sure nobody wants even more bureaucracy to get in the way of teaching and learning....don't forget the core business here!
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Kind regards,
Alistair Baird
IT Manager
P
06 354 4198 1 Holdsworth Avenue, Milson |
Thank you for this feedback everyone. Mark, we’ll contact you directly.
In terms of the access levels, we’re all for empowering schools and IT providers with the ability to troubleshoot any network issues that the school may be facing. But there are areas where we have to make consistent changes ourselves, to ensure security standards, license support, documentation updates, etc.
Following the completion of Equipment Replacement, there are three levels of access for users:
Read-write access to APs and switches (via the controller)
Read-only access to APs and switches (via the controller)
Read-only access when ssh into the switches
This allows the option of having some users with read-only vs write access which is common with least privilege principles. We’re currently reviewing these to ensure you have the correct level of permissions.
We’re governed by the granularity of access to the SmartZone controller and also the software version when it comes to features. The good news is we’ve recently completed an upgrade which added more capability around switches.
As some of you may know, we run compliance checks across the network to identify any areas that may need to be addressed or to understand potential risks. This means we may contact you if you make changes. An example may be someone creating a number of wireless networks and not understanding the impact it has on wireless performance.
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Sue Way | IT Services Director (she, her)
Te Kāreti Kōtiro o te Whanganui-a-Tara | Wellington Girls' College
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I understand the frustration around the timing when contacting the helpdesk and the level of capability the IT community needs. I want to acknowledge this point and say this is a focus area internally.
In terms of the access levels, we’re all for empowering schools and IT providers with the ability to troubleshoot any network issues that the school may be facing. But there are areas where we have to make consistent changes ourselves, to ensure security standards, license support, documentation updates, etc.
Kia pai tō rā
Mark Edwards
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Nick SteensonIT Manager | ![]() |
Mount Aspiring College |
T +64 (0) 3 443 0463 (Ext 222) | A 101 Plantation Rd, Wānaka, NZ, 9305 |
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Kia pai tō rā
Mark Edwards
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Thanks, Jake,
I’d like to apologise for this experience, we have reviewed the case and a staff member definitely got this wrong. We will be in touch to discuss this further but wanted to let you know we have identified the issue, corrected it, and put steps in place to help prevent it from happening in the future. We are very sorry for any inconvenience.
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"Following the completion of Equipment Replacement, there are three levels of access for users:
Read-write access to APs and switches (via the controller)
Read-only access to APs and switches (via the controller)
Read-only access when ssh into the switches
This allows the option of having some users with read-only vs write access which is common with least privilege principles. We’re currently reviewing these to ensure you have the correct level of permissions."
To view this discussion on the web visit https://groups.google.com/d/msgid/techies-for-schools/16ee3e04-ec94-43ff-91ed-13a75ad22fa1n%40googlegroups.com.