Problems logging into Windows 8.1
Tracy Briscoe
Hi
Has anyone else had the issue with Windows 8.1 where when a user logs on the ‘Welcome’ message is displayed with a spinning wheel beside it, but the logon doesn’t progress past this point even if left over night?
When this happens we are finding that, the only methods to deal with this is to shut down the computer remotely using the command: ‘shutdown /r /t 1 /m <computername>’ or to turn the computer off and back on. If we run ‘logoff 1’ via sysinternal’s psexec, the screen changes to signing out, but the sign out process does not complete. Running the shutdown command while the sign-out screen is up does shutdown the computer.
It seems like only users who have previously logged on the computer have the issue, and it is more often than not when they have changed their password between this logon and the last logon, although not always.
The problem is intermittent but frequent. Unfortunately we haven’t found a way to reproduce the problem on demand.
While the computer is spinning the wheel trying to login we’ve tried: unplugging the network for a while; and stopping the print spooler server remotely, neither of which caused the logon to progress.
The computers have all the standard updates released before last Wednesdays patch releases. We haven’t tried Win8.1 rollup 1 due to the WSUS issues it has.
The event logs have a couple of interesting events:
“Log Name: Application
Source: Microsoft-Windows-Winlogon
Date: 11/04/2014 1:54:47 p.m.
Event ID: 6005
Task Category: None
Level: Warning
Keywords: Classic
User: N/A
Computer: JPC66Z1.stpeters.school.nz
Description:
The winlogon notification subscriber <Profiles> is taking long time to handle the notification event (Logon).”
“Log Name: Microsoft-Windows-SmbClient/Connectivity
Source: Microsoft-Windows-SMBClient
Date: 11/04/2014 1:54:57 p.m.
Event ID: 30804
Task Category: None
Level: Error
Keywords: (64)
User: N/A
Computer: JPC66Z1.stpeters.school.nz
Description:
The network connection failed.
Error: The transport connection is now disconnected.
Server name: \dc2.stpeters.school.nz
Server address: 172.16.0.8:445
Connection type: Wsk
Guidance:
This indicates a problem with the underlying network or transport, such as with TCP/IP, and not with SMB. A firewall that blocks port 445 or 5445 can also cause this issue.”
If anyone has hit this and found a solution we would be grateful to hear from you.
Regards,
Mr Tracy Briscoe
Network Engineer
St Peter's School, Cambridge, Private Bag 884, Cambridge 3450, New Zealand
P +64 7 827 9899 ext 254 l F +64 7 827 9812
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St Peter's School, Cambridge, New Zealand
Telephone: 647 827 9899 Fax: 647 827 9812
Website: www.stpeters.school.nz
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Jeffrey Burke
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From: Tracy Briscoe
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Subject: [techies-for-schools] Problems logging into Windows 8.1
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Craig Harrison
Have you checked each of your domain controllers event logs for anything out of the ordinary.
Kind regards,
Craig.
Craig Harrison
Information Systems Manager
Helpdesk: +64 9 520 9230
Direct: +64 9 520 9238
Phone:+64 9 520 0221 ext.7868
Mobile:+64 21 222 4107
char...@diocesan.school.nz<mailto:char...@diocesan.school.nz>
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[cid:specialc11262]<http://www.diocesan.school.nz/experience-dio>
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On 14/04/2014, at 4:22 pm, Jeffrey Burke <Jef...@krs.ac.nz<mailto:Jef...@krs.ac.nz>> wrote:
Do you have any additional firewalls and av installed. Also are you using fully qualified names for drive mapping etc.
Sent from my Windows Phone
________________________________
Hi
Has anyone else had the issue with Windows 8.1 where when a user logs on the ‘Welcome’ message is displayed with a spinning wheel beside it, but the logon doesn’t progress past this point even if left over night?
When this happens we are finding that, the only methods to deal with this is to shut down the computer remotely using the command: ‘shutdown /r /t 1 /m <computername>’ or to turn the computer off and back on. If we run ‘logoff 1’ via sysinternal’s psexec, the screen changes to signing out, but the sign out process does not complete. Running the shutdown command while the sign-out screen is up does shutdown the computer.
It seems like only users who have previously logged on the computer have the issue, and it is more often than not when they have changed their password between this logon and the last logon, although not always.
The problem is intermittent but frequent. Unfortunately we haven’t found a way to reproduce the problem on demand.
While the computer is spinning the wheel trying to login we’ve tried: unplugging the network for a while; and stopping the print spooler server remotely, neither of which caused the logon to progress.
The computers have all the standard updates released before last Wednesdays patch releases. We haven’t tried Win8.1 rollup 1 due to the WSUS issues it has.
The event logs have a couple of interesting events:
“Log Name: Application
Source: Microsoft-Windows-Winlogon
Date: 11/04/2014 1:54:47 p.m.
Event ID: 6005
Task Category: None
Level: Warning
Keywords: Classic
User: N/A
The winlogon notification subscriber <Profiles> is taking long time to handle the notification event (Logon).”
“Log Name: Microsoft-Windows-SmbClient/Connectivity
Source: Microsoft-Windows-SMBClient
Date: 11/04/2014 1:54:57 p.m.
Event ID: 30804
Task Category: None
Level: Error
Keywords: (64)
User: N/A
The network connection failed.
Error: The transport connection is now disconnected.
Connection type: Wsk
Guidance:
This indicates a problem with the underlying network or transport, such as with TCP/IP, and not with SMB. A firewall that blocks port 445 or 5445 can also cause this issue.”
If anyone has hit this and found a solution we would be grateful to hear from you.
Regards,
Mr Tracy Briscoe
Network Engineer
St Peter's School, Cambridge, Private Bag 884, Cambridge 3450, New Zealand
P +64 7 827 9899 ext 254 l F +64 7 827 9812
Note: This communication may contain privileged and confidential information intended only for the addressee named above. Any views or opinions presented are solely those of the author. If you have received this message in error, we request you delete the message and notify the sender. Please do not distribute, copy or disclose any information. This e-mail has been scanned for viruses but all liability for viruses or similar in any attachment or message is excluded.
St Peter's School, Cambridge, New Zealand
Telephone: 647 827 9899 Fax: 647 827 9812
Please consider the environment before printing this email
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hden
Tracy Briscoe
Hi All
Just an update on what we’ve found.
After a local administrator account was having problems logging on, we turned our attention to a group policy which we thought couldn’t possibly have been causing the issue – ‘Computer configuration\Administrative templates\Windows Components\File Explorer\Set a default associations configuration file’.
This group policy is used with Windows 8 to set the default file type-program associations, and in this you specify the location of an XML file which we had placed on a share on the domain controllers.
The last day and a half of term showed promising results after disabling this policy.
Regards,
Mr Tracy Briscoe
Network Engineer
St Peter's School, Cambridge, Private Bag 884, Cambridge 3450, New Zealand
P +64 7 827 9899 ext 254 l F +64 7 827 9812
From: techies-f...@googlegroups.com [mailto:techies-f...@googlegroups.com]
On Behalf Of Tracy Briscoe
Sent: Monday, 14 April 2014 9:02 a.m.
To: 'techies-f...@googlegroups.com'
Subject: [techies-for-schools] Problems logging into Windows 8.1
Hi
Patrick Dunford
On Monday, April 14, 2014 9:01:56 AM UTC+12, Tracy Briscoe wrote:
Jeffrey Burke
Jeffrey.
Sent from my Windows Phone
From: Patrick Dunford
Sent: 23/04/2014 2:56 p.m.
To: techies-f...@googlegroups.com
Subject: [techies-for-schools] Re: Problems logging into Windows 8.1
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