Infosys Drive | Profile:1 ;- Tech Support | 2. Customer Care | 3. Finance | 4. Chat Support | Passout year : 2015, 2016, 2017 & 2018
Tech Bodhi
G-16, Ashoka Plaza, VimanNagar, Sakore Nagar, Samrat Ashok Nagar road, Between Hyatt & Ibis hotel, Sakore Nagar, Viman Nagar, Pune, Maharashtra 411014
https://goo.gl/maps/KSgs8VkKEPE2
Contact Person : Nikhil Sir : 91725 33572 & 9096088390
Required skills : Communication and Customer Service Skills• Active listening and questioning, an eye for detail to determine the root cause of the issue, to avoid repeat contacts and further effort to resolve issues• Display Ownership and accountability• Quickly build trust and confidence with customer• Own and resolve customer issues efficiently, effectively and empathetically• Excellent comprehension and articulation skills• Excellent communication skills verbal and written• Demonstrate positive attitude• Willingness to learn and open to feedback• Helpful• Patience and perseverance Analytical and Problem solving skills : • Analytical problem solvers who will understand issues, evaluate solutions and work with their colleagues, to resolve custom er issues• Problem solving skills and quick thinking to own & resolve customers’ issues independently, thoroughly & efficiently• Able to identify sales opportunities and upselling Time Management Skills : • Being proactive and show the utmost respect for customer’s time• Good time management, ensuring all contacts with customers add value• Ability to Multitask Computer skills :• Excellent PC and data entry skills• General support knowledge of Operating systems across various platforms, general productivity applications like MS outlook, MS excel, Lotus Notes etc• Knowledge on basic concepts of networking.• Working knowledge of MS