Upcoming: Clicks and Opens in Activities Pane

[Jacquie Hauth]

Our List Email Report article http://www.pardot.com/faqs/reporting/list-email-report/ indicates that each click in an email will be recorded as a separate activity in the prospect's record. This wasn't exactly the case, so we produced https://pardot.atlassian.net/browse/PDT-2573 to resolve the discrepancy.

Once this feature is released later today, you'll notice that prospects' activities will contain each unique click and open of an email.

Because this update is bringing our product experience in line with our existing documentation, we won't be publishing a new feature blog post about it.

And don't worry, we'll keep a 60-second throttle on when to report a second click or open. So when Zach's grandma gets and email and double-clicks a link to get to it, we won't see two clicks. But if she comes back later that afternoon and clicks again, we'll see the two clicks on her record.

Email report tables themselves will still need an update to more accurately display unique vs. total clicks.

Any questions? Holler!

[Drew Daniels]

So dumb question alert, this change will be reflected on the prospect activity record, but not yet on the List Email Reporting?

Drew Daniels :: Client Implementation Coordinator :: 404.492.6845 x256 Pardot - An ExactTarget Company Social :: Twitter | LinkedIn | Facebook  Helpful Links :: Knowledge Base | Ideas  ** I will be Out of the Office upcoming on July 3rd and July 5th **

[Zach Bailey]

The report will reflect unique vs total clicks and incorporate this behavior. There are some unrelated issues though that are keeping those numbers from being 100% accurate. That's next on our list of bugs to squash.

-Zach

[Jacquie Hauth]

That's correct, Drew. Where once we'd just see one click activity on a prospect record (even though we knew there were two clicks), we'd now see two.

List Email Reporting will, for now, remain the same.

On Wed, Jun 26, 2013 at 11:37 AM, Drew Daniels <drew.d...@pardot.com> wrote:

[Jacquie Hauth]

Thanks for the clarification, Zach. Drew, listen to Zach. :)