Draft E-mail to Morris re: Darby's Implementation of our Plan

[Heather Chin]

Hi Team,

Here's the e-mail I was drafting to send to Morris - any comments/suggestions are welcome! 

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Hi John,

We just wanted to keep you informed that since sending our business plan to Andrew Darbyshire and having a conference call to go over his concerns on Friday 11/23, we have been in communication with him via e-mail. Despite his concerns, it looks like he is already beginning to implement some of our recommendations in regards to product development and customer care and is warming up to the idea of having customers transition from Optemizer to iOpt.

Here are some excerpts from his e-mails:

11/27/12: I'm drilling down on the customer care issues in the study. Largely how we handle customer care and development are as suggested, however some releases in the past year or two have been huge and taken time due to some large projects we took on. The plan forward is faster smaller releases.

 

With regard to customer care in the USA, I have asked Georgia to have the receptionist call every closed call from the day before to make sure they are happy and that the answer was what they were looking for. As you put it Pacsoft  having "the last say".

 

11/28/12: I have today implemented the [development] recommendations, and the first group meeting is next Tuesday.

 

11/29/12: The idea of migrating USA sites over time is growing on me.

We'll also bring this material with us on Saturday.

Thanks!

Heather

[Ashwin Batra]

I like the idea of forwarding one of Darby's email and then including everything you have in your email. I think that just helps provide some legitimacy. 

Sent from my iPhone

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[Heather Chin]

If we want to do it like that, then Clarissa - I think the e-mail would have to come from you so you can forward one of Darby's e-mails directly. The Darby e-mails that you forwarded to the team have some language that Morris (and Foster if he sees it) may not want to see and I'd rather not forward them that version =)

If you're busy - you can also just forward me a clean copy of Darby's e-mail and I'll take care of it.

[Clarissa Avendano]

I will forward the "clean" string to you Heather. 😄

The text to Morris is blessed.
Sent from my iPhone