Improving API Error Handling for Better User satisfaction

[Chartered Information Systems Pvt. Ltd.]

Dear Valued ASPs,

We hope this message finds you well. We appreciate your continued partnership with us and the trust you place in our GSP Services.

Recently, we've noticed that some Applications / ERP using our APIs have not implemented robust error handling practices. While your applications correctly return status codes for errors, they often lack detailed error descriptions that could significantly enhance the user experience.

We kindly request you to update your application’s error handling to:

• Display both to end users  - error codes and error descriptions received in our API response in case of any error.
• Ensure proper handling of all API error scenarios as per the developer documentation. For eInvoice: https://einv-apisandbox.nic.in/api-error-codes-list.html & For eWay Bill: https://docs.ewaybillgst.gov.in/apidocs/api-error-codes-list.html

We believe these enhancements will not only streamline your application's functionality but also contribute to a more seamless user experience. Should you require any assistance or clarification regarding error codes and descriptions, please do not hesitate to reach out to our support team.

Also, we request you not to share our Helpdesk numbers to your clients directly for errors showing within your application interface.

For any clarification, feel free to contact us.

 

Best regards,

TaxPro GSP.

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