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Timmy Tatel
Get continual buffering on Netflix on TCL 6 series Roku TV , hangs at various levels and I get the "sorry cant play this at this time message" occasionally. Have tried all of the web suggested fixes (reboot, reinstall, unplug etc.),with no effect. Does not happen on any other channel (youtubeTV, amazon, HBO, roku etc.).
TV is on 5ghz network with excellent signal strength and around 90 mbps internet speeds (netflix app only show 25 mbps). Plugged in a firetv stick to one of the hdmi ports on the TV with a wifi connection to the same 5 ghz channel and get no buffering on that netflix app and the app shows the 90 mbps internet speed. This buffering appeared to start a couple of months ago and is obviously something to do with the roku/netflix implementation on the TCL TV.
I have emailed support with zero response to date and would like to get this resolved as the selection of the roku TV was to make life simpler for the family (no input switching, one controller etc.).
Appreciate any advice on any solutions.
Thanks
Thanks for continuing to reach out here! We are still working with our partners to investigate this issue and work towards better understanding and resolving it. We have a few more questions, and need some additional information (for those that haven't already provided additional details about their home network setup). Please provide the following information/details:
- [If applicable] If you are using an Orbi mesh networking wireless router system, please try disabling the 'Armor' service/feature and then test streaming again. Does this clear up the buffering behavior and allow you to stream normally again?
- If you are not using a mesh networking system, what is the specific brand and model of wireless router (or router/modem, if ethernet) that you are connected to? Please specify whether you are connecting via wireless or ethernet.
- If possible, please try connecting your TV to the internet via an ethernet cable. (Try both connecting directly to your router via ethernet, or to your internet modem separately, if possible.) Does this resolve the buffering issue and allow you to stream normally?
- Please generate and issue report tracker ID when you observe this behavior by pressing the Home button 5 times, followed by the Back button 5 times quickly on your Roku remote. Include the specific model of Roku device or TV that you are using from Settings>System>About, along with this ID in your response.
My TCL/ROKU television was having connection and buffering issue. Some apps such as Youtube was working but Netflix would buffer and hung up with error. The TV would indicate Network connection is working but there's no internet.
Having the exact same issue as above, same model. Have a very good wired connection, Disney+ no issues, Amazon Prime no issues, have no issues using Netflix on any other device in the house, but Netflix on the TCL Roku TV keeps buffering every minute or so and then hangs at 99% for another minute or 2 making it absolutely impossible to use the Roku Netflix app. For now I am using the TV as a monitor off my computer to stream Netflix, its an absolute pain and the rest of my family can't use it when I am not around...
We started having the same experience on all of our Roku devices about a week ago. No problems with any of the other streaming channels but constant buffering with Netflix. I contacted their support and in the Netflix app you can go to settings, get help then test your connection. On my Roku TVs I'm getting around 15 to 20 Mbps while my internet speed tests at around 700 Mbps. Testing my wireless network speed from my phone I get around 200 Mbps. Netflix informed that my speed was the issue and there was nothing they could do to help. I connected one Roku TV using directly to my router with a network cable and it didn't improve the download test from the Netflix app, still around 20 Mbps. Something very weird is going on.
I have a P605 and was having the Netflix keeps buffering issue (wired connection, no problem with Netflix on other devices). What worked for me to fix this was to remove the netflix app, do a system restart of the TV and then reinstall the Netflix app. Seems that has fixed the issue.
I have done a full system reset twice and reinstalled Netflix twice and still having the same issue. I think it has something to do with the Netflix app in the way that it throttles bandwidth. I have a 100 Mbps internet connection yet in testing network speeds through the Netflix app I am only getting about 10% of that. I am currently in a back and forth with TCL about the issue and they are in the process of trying to figure it out. I'll update when I find out more.
I am surprised that this issue isn't getting more attention. The last email I received from TCL in summary said that I should contact my ISP and check my router settings because Netflix on the TCL Roku isn't getting the required bandwidth... So after I palmed my forehead, I sent them two more emails explaining how I can run 3 Netflix apps at 4K HDR simultaneously on other devices in the house while downloading and doing pretty much whatever I want, bandwidth and router settings are a non issue... The issue is specifically with the Netflix app on the TCL Roku TV throttling bandwidth for some weird reason. Anyways if I find out more I'll let you know. It was a pretty disappointing email from TCL given the previous one actually sounded like they were actually listening to my issue and were going to do something.
My 50" TCL Roku TV has connected to the 5G internet signal for years. Now, it can't even find it. I've rebooted the TV and the router. Every other device connects to and locates 5G just fine. Why would Roku suddenly stop seeing the 5G?
2. The RokuTV wifi module may have failed. If your RokuTV can still see the 2.4ghz band, then you can likely rule this out. If you go to Settings/Network/About and see a MAC address, then you are good to go. If your MAC address is all zeros (00), then there is an issue with the wifi module.
3. The RokuTV is just having an issue recognizing the 5ghz radio. Try performing a System Restart (Settings/System/Power/System Restart) or try a Network Connection Reset (Settings/System/Advanced System Settings/Network Connection Reset/Reset Connection).
If you can still connect to the 2.4ghz band, then I would look at the first possibility. (DFS channel usage). The remedy for this is to either Disable DFS in your router, or manually assign a Wireless Channel on the 5ghz band to use 36-48 or 149-161. If you are sure your router does not use DFS, then you can leave set to Auto, but recommended to manually assign a channel during troubleshooting to see if it resolves issue.
The channels assigned to the 5 GHz band in ranges 50-64 and 100-144 are shared with other uses such as military, radar, and weather. These channels are termed DFS (dynamic frequency selection) channels and routers are supposed to automatically switch to a different channel if they detect one of these channels is in use in your area. Roku and many other home use devices avoid this whole issue by not supporting these DFS channels.
Thank you all so much ! It was the DFS channels. I have Verizon Fios. I went on the MyFios app and selected Advanced Settings. Then I clicked on DFS Channels and disabled it. 5G showed up on the Roku immediately.
@EmmanuelWanda1, you need to log into your router's admin panel. There's usually a sticker on the side telling you how to do that or some ISPs have an app. Post your iSP (Internet service provider) and the make and model number of your router if you need more help.
I have a 3920X roku and I can not see 5 ghz networks. I have tried every channel and none show up. I have rebooted the roku, reset network, rebooted my network, and factory reset the roku. I can connect with my 2.4 ghz networks.
My Roku model 3900x is not finding any wireless networks when I scan for networks, even though this same roku was working a few weeks ago. I have tried scanning over the past couple weeks since the connection was lost, and I am still having the same issue. Every other wireless device can connect to the WiFi except the roku, and I have already tried resetting.
Be aware that, following the install of 9.3 firmware, express and premier units are no longer able to detect 5GHz networks, Check for 2,4GHz channel connectivity or turn off steering if your 5G router is dual-band. Hope this helps.
Makes no sense, since 1 of my 4 Rokus connected wireless and other 3 did not. Unplug Roku. Switch off router for 30 seconds plus. Router back on. Once up and going plug in Roku. Worked on all three of mine.
My Roku suddenly wouldn't connect to my 5G or a slower connection. I tried everything to connect. So, I went back to using my old Roku and that one worked fine. I decided to take another look today. And, after much frustration, I stumbled upon a FIX! YAY!!!!
Tried the advanced systems setting & network connection reset. It didn't work. For whatever reason my two Roku devices just stopped recognizing my wifi network. All other devices work fine so its not the router
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