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Timmy Tatel
Hope someone can help! There is a movie in my Save List, specifically Glass Onion, which is a Netflix movie. I want to delete that movie from my list, and there is no option to do so. I do understand that Netflix doesn't work with the Save List, which is the problem - the movie must have been in the My Feed queue before it changed over to Save List, and now it's stuck there. Just as you can't add a Netflix movie to your save list, you also, apparently, cannot delete a Netflix movie from the list.
I want to be very clear, before a rep responds, that I absolutely already know how to add and delete movies from my Save List the standard ways, and I do it all the time. However, the option to remove this particular item is just not there. But there must be some kind of recourse or workaround so it doesn't just remain stuck there forever.
So, any words of advice from the community? Anyone else had this issue and resolved it? If a rep can help, that would be great! (I also can't figure out how to contact Roku directly anymore, as used to be available.)
This issue is annoying me so much that I'd happily clear my entire Save List and re-add everything, just to get this one movie to disappear, lol. If that's an option, I also haven't figured out how to do that - how to clear the Save List (hopefully without doing a factory reset, which I'm not sure would even solve the problem).
Otherwise, search Google for "Roku telephone number" and look at the results just below the "People also ask" section. I tried to post one of the links (P***edConsumer.com), but my post got flagged and deleted.
For what it's worth, I managed to chat with a Roku representative, who was not able to help me at all. Like, AT ALL. Kept telling me to sign into Netflix and remove it from that list. Somehow I doubt that would help, because it's a separate list! Not to mention I am not even currently subscribed to Netflix - I don't even think it was in my Netflix queue, and I can't view it anyway, obviously. Regardless, there's another title stuck in my Roku Save list that has nothing to do with Netflix, and it too is stuck there.
OMG, I went in infuriating circles trying to explain this on the chat, and ended up basically being told there's nothing anyone can do about it. Not great, Roku. I'm pretty patient and understanding about most things, but ugh.
So the gist is, if there's a title which found its way onto your Save List in the past, and is currently either a Netflix title or not currently available to stream anywhere (aka "no providers found"), then you cannot delete it. And apparently Roku cannot or will not delete it for you. (Nor can you clear your entire Save List and start from scratch, apparently.) Seems like a system bug that needs to be fixed, and maybe I should report it that way, at least.
Again, that option doesn't exist on my app. I may have a different version of the app, I don't know, but it is not there - there are no dots at all when viewing the list as a whole, instead there's a box to check or uncheck on each title. I'll try to include some photos, to show what I'm seeing on my app:
If you see content in your recently viewed section, it's likely because someone else is using your Netflix profile, or you accidentally selected it and backed out of it. Under the account settings, you can view login activity.First, check for any devices that don't belong to you (or locations that aren't near you). You can click the option to Sign Out of all Devices and change your password to secure your account. " } }, "@type": "Question", "name": "Can I just delete an entire Netflix profile to remove a watchlist?", "acceptedAnswer": "@type": "Answer", "text": "Yes, if you have a profile you'd like to remove, aside from the one used to create the account, you can click the edit option from within the app and remove it with all its stored content. " , "@type": "Question", "name": "If I delete my account, will my watch history be deleted?", "acceptedAnswer": "@type": "Answer", "text": "When you delete your Netflix account, it takes about ten months for all accompanying data to disappear. This scenario means you can recover your account with your watch history within that timeframe after you cancel your subscription. After the recovery timeframe ends, you can create a new account without the watch or search history. " , "@type": "Question", "name": "How do I recover my Continue Watching content?", "acceptedAnswer": "@type": "Answer", "text": "If you deleted your watch history, you also deleted your \"Continue Watching\" content. The shows and movies you haven't finished yet will no longer appear in the section of Netflix that allows you to pick back up where you left off. Honestly, there is no way to recover the content if you deleted it, but you can always start watching the show again.Many users have complained that their \"Continued Watching\" content disappeared. Assuming you didn't delete it, but it is gone, you can contact Netflix support for help. A glitch causes this content to disappear, reappear, and then disappear once more. Because the feature makes the platform much easier to use, it's worth reaching out to Netflix's support for help on this one." , "@type": "Question", "name": "Can you clear the search history on Netflix?", "acceptedAnswer": "@type": "Answer", "text": "Netflix doesn't really keep track of the shows and movies you've searched for, so there's no reason to delete it, and therefore there's no option to do so. Deleting your viewing history should suffice for privacy." , "@type": "Question", "name": "Can I delete the main profile on my account to reset my watchlist?", "acceptedAnswer": "@type": "Answer", "text": "No. But, you can make some edits and delete the viewing history. If you initially set the account up for someone else and would now like to refresh it for yourself, the original profile will need to remain. Click the edit option to update the name and profile picture. Then, delete all of the viewing activity to start fresh. This action removes all watched content, but it also removes the continued watching content and the biased recommendations based on previously streamed genres." ] } document.documentElement.className = document.documentElement.className.replace('no-js', 'js');.no-js img.lazyload display: none;figure.wp-block-image img.lazyloading min-width: 150px;.lazyload, .lazyloading opacity: 0;.lazyloaded opacity: 1;transition: opacity 400ms;transition-delay: 0ms;'use strict';var cls_disable_ads=function(n){function h(a,b){var c="function"===typeof Symbol&&a[Symbol.iterator];if(!c)return a;a=c.call(a);var d,e=[];try{for(;(void 0===b0
When you delete your Netflix account, it takes about ten months for all accompanying data to disappear. This scenario means you can recover your account with your watch history within that timeframe after you cancel your subscription.
No. But, you can make some edits and delete the viewing history. If you initially set the account up for someone else and would now like to refresh it for yourself, the original profile will need to remain.
Click the edit option to update the name and profile picture. Then, delete all of the viewing activity to start fresh. This action removes all watched content, but it also removes the continued watching content and the biased recommendations based on previously streamed genres.
I have had a similar issue issue for 4 days except that I see everything but my queue, recently watched and new arrival categories. Very frustrating as this suddenly happened with no changes to any of the setup in my home and affects 2 ATV's the exact same way. I spent 20 minutes with Netflix support on phone and got nowhere.
My issue was limited to yesterday afternoon. It worked fine before that, and now seems to be back to normal. I think it must've been a Netflix problem, and whatever it was, they seem to have cleared it up.
I've already tried the hard reboot and rebooting router and modem too. Also tried logging in and out of netflix. And resetting ATV. No luck on any. I feel it has to be something on the Netflix end since it effects both of my ATV units and nothing has been changed or updated on any of my network or devices to trigger this. I also had the general no connection at all issue last night several other users have reported. I've been at work all day so I'll have to wait to check again till I get home.
I am having the exact same issue. It just started a few days ago. I have tried everything I can think of to fix the problem including all of the things mentioned here. Has anyone figured out a solution?
Same thing out here in Hawaii. Netflix is not the same experience when I can't browse from the sofa with a remote in my hand. Besides, the Netflix queue on Apple TV is kind of a hassle for navigation (which is my only option at this point). After reviewing a title in the list, the "cursor" automatically jumps to the top of the queue when I use the "back" button! Not a problem if you only have a short list, but I have nearly 100 titles there, so I spend a bit of time scrolling to where I left off.
I have had a similar issue. It started a couple of days ago. On the ATV, I try clicking on Netflix, but nothing happens. I have tried rebooting, doing a factory reset, resetting my router, etc... I called Apple and they said that I needed to pay $30 in order to speak to a representative. I have an internet connection because I can go to youtube or access the iTunes store. Does anyone know how to fix this?
I can get thru the netflix menus, but then am told I am not connected to netflix, error 104. I can see things fine on my desktop (ahrd-ethernet connection) and I can see youtube on my apple TV. Same problem with MLB.
My decision to spend more time with the Chromecast with Google TV has hit a bump in the road. The device works well enough; it's not like it's crucially flawed. But its home screen's broken in a way that keeps annoying me.
The Chromecast with Google TV (one of the best streaming devices), if you're unfamiliar, takes a content-first approach in its interface. While Roku and Apple TV go for an apps-first approach (giving you a grid of your installed streaming services to select from), which I honestly prefer, the Chromecast shows you a ton of suggestions.
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