[on-asterisk] Unlimitel acquired by Primus -- congratulations Stephan!
Julian Dunn
I am worried, however, about the personalized level of service diminishing. Unlimitel's been a great provider for hobbyist and small PBX operators like myself and I'm not so sure Primus will be so helpful or tolerant.
Here's the full announcement.
- Julian
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Dear Valued Customer:
We are very pleased to announce that Primus Business Services, a division of Primus Canada Inc., has acquired Unlimitel Inc. It is with great pleasure that we welcome you to the Primus Business Services community of customers – a Canadian base of over 60,000 business customers.
Unlimitel has demonstrated technology leadership in the area of VoIP & SIP-based products, and a strong dedication to customer satisfaction and service quality. This level of service quality is consistent with our approach at Primus, and we are excited to work with Unlimitel to invest in and grow the service offerings to you, the customer.
Unlimitel and Primus have worked together for many years as technology partners, and in some cases customers have been experiencing an Unlimitel/Primus quality of service already. We, at Primus, are confident that we can continue to provide Unlimitel customers with the excellent levels of service and quality that you have grown to expect.
As a valued Unlimitel customer, you will benefit from new product and service initiatives, an expanded service area and a larger support organization. The Primus information and communication technology portfolio is designed to help you grow your business through scalable, cost-effective, and reliable value added services.
Primus Business Services is a leading national data centre and managed services solutions provider, offering services that include virtual storage, security, disaster recovery, cloud computing, voice, and IP connectivity solutions. Primus Business Services owns and manages seven world-class, state-of-the-art data centres across Canada.
We are very excited about the prospects ahead as we blend the considerable talents and technology of Primus Business Services and Unlimitel. Unlimitel will continue to run as a separate entity of Primus Business Services under the direction of Stephan Monette.
We take pride in what we do and we look forward to earning your loyalty and support as our newest Primus customer. We encourage and welcome your input and look forward to building a long term relationship with you.
Regards,
AJ Byers
Executive Vice President, Business Services
Primus Telecommunications Canada Inc.
Stephan Monette
President
Unlimitel Inc.
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Henry Coleman
their core business" and tend to jack up the prices to "reflect the true
cost of doing business". Perhaps Stephan could assure us that there will be
no minimum usage or higher monthly line charges.
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* Henry Coleman*
[image: Picture]
Aaron Murphy
affordable and innovative solutions at better than PSTN rates. Primus is
more of a marketing machine that sells stuff at the highest rates they
can get away with. I'm sure someone else will step in though if they
create a vacuum in services.
--
*Aaron Murphy*
Phone Services
Sail Telecom
www.sailtel.com
1280 Courtney Park Drive,
Mississauga, Ontario L5T 1N6
Tel: 9055657144
Fax: 9057403127
Email: aaron....@syx.ca
Stephan Monette
I can understand your fear about this acquisition. As our business kept growing, I was running thin on supporting the network and our customers. This acquisition will help Unlimitel with more resources to help support and maintaining our network. You can still send your support questions to our ticketing system and your request will be assigned to the right person for resolution.
Primus loves our prepaid VoIP business model and it is a good addition to their existing offerings to customers. They have no intention to change anything and prices will remain the same. By combining our networks, we will see some expansion and we will be adding more cities to our networks in the near future.
We were already using Primus internet and colocation facilities for the past 14 years and this was one of the reason why we had such good voice quality on the VoIP side of the calls.
As for myself (Stephan Monette) I remain on board and I will still manage the whole Unlimitel business for Primus but with a lot more resources to help continue to grow the business.
At the end, our customers get longer customer support hours, 24/7 staff to monitor and maintain our network and you can still contact me with your questions.
Now that I will have more time on my hands, I will be coming to our TAUG meetings more often and hope to meet everyone.
Thanks,
Stephan Monette
Unlimitel Inc.
Tel.: 1-877-464-6638
Fax: (613) 482-1077
M Brown
Unlimitel - Primus just scares me! (ie their reaction and billing before
Bell's UBB fiasco).
Is there decent local alternatives in case I need to "jump ship"....
/M
Henry Coleman
quality services from Unlimitel
Leif Madsen
after that meeting I'm feeling better than ever about the continued
level of service I'll be getting from Unlimitel. Stephan will be
staying on with Primus, and will have a team of people working with
him, instead of poor old Stephan doing it all by himself. (Up to this
point I was starting to assume he was a robot based on responses I
would get from him at either 7:00am or 9:00pm.)
Because of the added team that Stephan will be leading, I'm expecting
better server rather than diminished service, which is almost hard to
believe is attainable. However past experience with Stephan has led me
to believe I'll continue to receive nothing but an exceptional
customer service experience.
I for one welcome my new Primus overlords!
Leif.
On Thu, Apr 7, 2011 at 8:46 AM, Julian Dunn <Julia...@cbc.ca> wrote:
> I just received an email letting me know that Unlimitel's been acquired by Primus, and I wanted to pass along my congratulations to Stephan.
>
> I am worried, however, about the personalized level of service diminishing. Unlimitel's been a great provider for hobbyist and small PBX operators like myself and I'm not so sure Primus will be so helpful or tolerant.
>
> Here's the full announcement.
--
Leif Madsen.
http://www.leifmadsen.com
http://www.oreilly.com/catalog/asterisk
Leif Madsen
On Thu, Apr 7, 2011 at 9:44 AM, M Brown <ta...@marknmel.com> wrote:
> I too echo these concerns. I've been so happy to deal with the folks at
> Unlimitel - Primus just scares me! (ie their reaction and billing before
> Bell's UBB fiasco).
>
> Is there decent local alternatives in case I need to "jump ship"....
> /M
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