[on-asterisk] Anybody have DID's with Voicenetwork?

[David LEWIS]

The DID's is not going to my server. Anybody else experiencing this today?

[Liviu Toma]

Yeah, mine too seems to ring somewhere (I get a ring tone when I call it),
but it's not coming to my Asterisk.

Liviu

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[Aloysius Thevarajah Lloyd]

Yes . I agree on that.

There service is down. No one answer the phone at voice network.

Also I did not see any emails from them for the service interruption :(

Lloyd

[Rob Morris]

grr.. what is one to do? they have been pretty solid.
Please keep posted if anyone finds out any info.

[Aloysius Thevarajah Lloyd]

But at least they must send a email to their customers about the current
problem & ETA . No one even answer the phone .

[Sales@valyushka]

I have DID with PSTN forwarding with them and it is also down.
If you call the number - message "The voice over IP customer you're trying
to reach is currently offline, please try your call again later"

[Reza M. Reza]

Voicenetworks has been pretty solid. We have a clear signal to their
server. But somewhere down the pipe, between Voicenetwork and their
carrier (who ever it may me), the calls are not originating nor
terminating properly. I've routed ALL clients outbound to other
carriers. However incoming is SCREWED. Normally their support is
visible on Google Talk and I had no problem getting through them in the
past. My clients are pissed. I have not been able to get a hold of
anyone at voicenetwork either through phone or google chat. Usually they
are pretty damn good in responding to issues quickly.

[Bill Sandiford]

To my knowledge Norm was flying back from a quick vacation this afternoon.
That would probably explain why people couldn't get a hold of him on his
cell.

And given the time of day that this occurred (4:30ish) its quite possible
that his staff didn't even notice before they left.

From what I have been told they are back up now.

[Reza M. Reza]

Just to confirm, I've been able to get a hold of Voicenetworks president.
ALL is ok now and he took immediate measures to rectify the situation.
Apparently his staff had left before the disaster and he along with his
night shift was scheduled to return at the office during the time.... but
was delayed due to circumstances beyond his control.

All is well on my side.

[Rob Morris]

Now that we know who on the list is using Voice Network. :)

Is pretty frustrating when DID's go down as we have now way to route
around the problem. I am hoping that Voice Networks will supply its
loyal clients with a technical explanation as to what happened and
what steps will be taken to assure it will not happen in the future.

My logs indicate that problems started occurring as early as 8:49am.
Then at 3:47pm was the last successful call into my DID. At 4:48pm one
call successfully came through. But others were failing. Service did
not seem to be back at 100% until 8:00pm.

From what I can tell Voice Networks is a fairly small operation
(meaning not a lot of staff). The only people I have ever dealt with
there is Norm (The Owner?) and Elliot (Tech Support Guy?). It strikes
me as odd that they only provide tech support during business hours. I
would like to hear what others feel about their tech support. Would
you pay more money to have 24/7 live tech support?

I'm glad that someone was able to get a hold of Norm, otherwise this
problem might have gone undiscovered until tomorrow.

[Aloysius Thevarajah Lloyd]

One of my customer using the voice network DIDs.

No explanation to the local clients as well.

We cannot avoid the technical problems . But some one from Voice Network
should tell the reason to the clients.

My frustration is No one answering the emails or phones.

Thank you
Lloyd

[Reza M. Reza]

Rob:

I have at least a dozen different carriers and DID providers. Gearing
close to 20. As with **MOST** of us who do not have a multi-million
dollar infrastructure, we are small.

One of Norm's staff member, Elliott, who is a FULL time support personnel
has provided us excellent service so far. Norm has bent over backwards on
several occasions. Not that I am happy with the downtime, but I am willing
to write this incident off -- as I know Norm personally and I have
rendered services from him, along with other providers on this list.

The hiccups come with the territory. Problems are bound to happen and this
is the nature of our business. Its a risky one.

What I do agree is that Norm should have made alternative arrangements to
post announcements during any disaster. As an ITSP myself, I'd feel more
comfortable if I was kept in the loop. During the disaster, I've sent out
mass mails to all my clients informing them of the outage and that we were
looking to rectify the situation.

I have received my explanation and am satisfied. I wish Norm and
Voicenetworks, all the success and wish to see them evolve // as I rely on
the success of carriers such as Voicenetworks and many others for my
service offerings.

Best,
Reza.

[Norman Tomlins]

We had outage this afternoon at approximately 4:30pm until 7:30pm. I believe
the outage was caused by deadlocking issues within Asterisk. After
restarting the hardware asterisk was running on, all services
restarted.

During the last 3 months Voice Network has been working on a SIP solution
using OpenSer that will allow our customers to register with more than one
registration server, so that no single gateway is able to halt services much
like the issue that occurred.

These new registration servers are hosted on two different provider
backbones so that if a single provider goes down, it will not affect calls.

Voice Network has purchased TMEDIA gateways from www.TelcoBridges.com who
provides carrier-grade VoIP or TMD platforms. Voice Network began testing
the
TMEDIA gateway in November 2007 and after extensive testing is pleased
with the unit's performance and high availability. We plan to install
these new Media gateways within the month. Press Release from Telcobridges
to follow next week.

Our goal is to remove Asterisk from our network, and only use it to
provide custom services and Voice Mail.

Asterisk is a great product, but we have out grown it and I feel that
we can not offer a carrier grade service built around it.

I also understand that you and your customers are upset, and so are
mine(you).

Once again, sorry.

Norman Tomlins
President
Voice Network Inc.

www.VoiceNetwork.ca

[Aloysius Thevarajah Lloyd]

Thank you for your kind reply.

Lloyd

On Thu, Apr 17, 2008 at 12:00 AM, Norman Tomlins <norman....@gmail.com>
wrote:

[Rob Morris]

Thanks Norm,

As I mentioned in my first post. Voice Network has been solid,
outperforming any other DID provider I have used.

Keep up the great work.

Thanks again for posting explanation here.

Rob

[David LEWIS]

Apology accepted however, the best of the best systems can fail due to a
vast amount of variables and that isn't the point. We just want plain old
customer service.

On Wed, Apr 16, 2008 at 9:00 PM, Norman Tomlins <norman....@gmail.com>
wrote:

[Duane]

David LEWIS wrote:
> Apology accepted however, the best of the best systems can fail due to a
> vast amount of variables and that isn't the point. We just want plain old
> customer service.

As he pointed out, the key to up time isn't that systems fail, but
duplicating everything you have, the more redundancy you can get the
less likely you will have a complete system wide failure at any given time.

It's relatively easily to get redundant outbound routing for providers
of all sizes, the problem for smaller providers is when it comes to
duplicating inbound routes because they often don't have access to SS7
to allow them to re-route DIDs via other networks/upstream providers.

--

Best regards,
Duane

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[Dave Bour]

you're back up. I just caught Rogers blocking sip traffic again. working now.
D.

Dave Bour
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