henhenr valiah haldaniah
Florencia Abila
Reset app, check fir firmware upgrade, factory reset TV, unplugged from mains and just about anything else I can think of including talking to Netflix who say the issue is not with them. Netflix is completely stable on my laptop, tablet and phone.
Welcome to the community. I'm not sure if you've seen this previous topic with similar issues, it might have some other tests/checks you can try. There are also some troubleshooting guides for your TV here.
I have exactly the same issue on my bravia 50w829b. It used to happen in the past from time to time but last month it's like that all the time. Yes - logout completely from netflix and login again typing credentials manually worked out for me also, but this is ridiculous. I am after extensive logs/test data exchange between sony & netflix regarding this issue but Netflix checked it out and told me they can't do anything here. Hopefully they'll find the solution soon because this is extremely annoying and looks like nobody cares to fix it (that's why I sent a lot of technical info including images & technical data to Sony to help them reproduce the defect). Please send this issue to sony also, so they can know this is not one person's problem.
Hi everyone - I just moved into a new house that came with a lovely Sony tv and I'm having this problem. Netflix will work for a bit, and then decide that it doesn't want to anymore and as soon as I press play on something it kicks me to a black screen that says HDMI 1/MHL at the top, with a little box that's got an arrow coming in from the left. Anyone got any answers yet? I don't know what model the TV is... if anyone knows where I'll find that info, lemme know. It's wall mounted so I can't see behind the tv itself haha... THANKS = )
I'm getting the run around by Sony Australia. First suggested to do a factory reset of the TV which I did. This did not solve the issue. They also suggested a log off from all devices via the Netflix website. Did make a difference the first few goes, but issue is back after just a few viewing sessions.
They then suggested changes to the Network DNS which does not make sense IMHO. Also a dead end. They are now suggesting that there is something wrong with the motherboard and I should get it replaced, of course for a fee... IMHO this is total nonsense as there is nothing wrong with the other apps and just an attempt to have me give up on pursuing this any further. The only way that this could solve problems if it was a compatibility issues between the revision of the motherboard I'm using and Netflix. If that is the case I shouldn't be paying for the fix...
One of the support staff did make mention of a Netflix software roll-out recently which was causing playback issues, but apparently this was rolled back. This makes a lot more sense and IMHO, there is a bug in the Netflix app which causes the playback issues.
So to cut a long story short, Sony support has no idea what the issue is and although I have provided them with all the info I don't have any hope this will be resolved by them. The only hope we have is that Netflix fixes the bug soon in a future release of the software.
Netflix is one of the most popular streaming platforms. It has a vast content library of blockbuster movies, action-thrilled shows, destination documentaries, romantic comedies, and more. These days you can easily stream Netflix on Smart TV, either through built-in apps, streaming devices, or game consoles.
To log out Netflix app on your samsung Smart TV, open netflix, press the left arrow on the remote to open the menu. Scroll down until your reach Get Help option, at the end of this section you will find Sign Out option. Click Yes for confirmation.
Follow the quick step-by-step guide in this post to effortlessly sign out Netflix on Smart TV directly, using a laptop, or your smartphone. We hope our guide helped you. You can directly use your TV for this purpose or sign out using your phone/tablet or laptop/computer. We have shared the quick steps for all these devices.
Dengan aktivasi Paket Netflix Telkomsel kuota nontonnya khusus untuk Netflix tanpa menyedot kuota utama. Selain itu juga masih bisa untuk menonton di platform lainnya jadi hemat banget. Jangan lupa aktivasinya melalui MyTelkomsel ya!
Untuk keluar dari akun Netflix yang ada di dalam smart TV, kamu bisa melakukannya lewat browser lho. Buka website resmi Netflix lewat browser di smart TV atau perangkat lainnya yang kamu gunakan untuk login.
Namun perlu kamu ingat setelah logout, kamu akan keluar dari Netflix dan tidak dapat mengakses kontennya. Untuk mengaksesnya lagi, kamu bisa melakukan login ulang dengan cara yang sudah dijelaskan tadi ya!
Jangan lupa aktivasi Paket Netflix Telkomsel melalui MyTelkomsel sebelum login ulang. Jadi kamu nggak boncos kuota buat marathon series Netflix incaranmu. Apalagi kuotanya masih bisa untuk menonton di platform lainnya lho!
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