cargin fernandez beecher
Andree Vandestreek
This suddenly happened. before, the video was playing in STANDARD definition and didn't take up the whole screen (black bars on the left and right of the video), and that's what I want. I had played some airplay videos on the AppleTV from my iPad and when I went back to netflix to continue the x-files marathon, all the videos were cropped to fit widescreen. ?
I went into settings general and my settings are HDMI output: Auto and TV Resolution: Auto. These settings where not an issue before and I believe they purtain to how the Apple TV GUI is displayed and not how Netflix display Standard Video output.
If the source being received is in that aspect-ratio that's how you will see it. There are plenty that are available in 4:3 it just depends on how they get it and stream it. In any case it's something to contact Netflix about.
My issue, Which I belive is the same asTheSmokeMonster, is that a show I was watching previously in 4:3 all of a sudden seems to be cropped to fit my television. This is obviously not the ideal way to view this content and I am upset at the change. If the issue is that Netflix made the change then Netflix made a very poor decision.
I don't have that issue. I watch 1080p/5.1 surround movies using a USB thumb drive through the media app. All my movies are played either using USB or a bluray player and they come out in its proper aspect ratio. My aspect ratio is always at Wide.
Gotta be some settings or maybe the movies you have are causing the issue.
Are your files defined with the correct aspect ratio information? It's easiest to check with mkvs and mkvmerge and then you can either remux them with the correct presentation information or edit the headers and apply it there.
All my movies stays the same at aspect ratios I set. No stretching etc. I think its your movies encoding. I mostly have my movies as mkvs. Did you encode them yourself? Did you check the settings? Get a movie from someone you know and try again...ie. movie from a different source.
Even my Kodi movies are all good. I mostly use the USB stick with movies encoded with HEVC (ie. H265) and 5.1 DD. Using USB, it does not decode DTS movies so I have to use my Raspberry for that for now.
Sorry to dredge up an old post guys but I've just purchased a 58K322UW from HN and I'm having the same aspect ratio issues as described above. Has anyone been able to find a workaround or fix for this? I've read everything I can find via google but there appears to be no solution.
TV shows are fine but any movie I've tried to watch regardless of container or settings is coming up zoomed and stretched to fit the screen size. I have no idea about this stuff at all but I was wondering if it is something to do with the TV upscaling the content to UHD. I can't find anywhere in the options to turn this off, or force a particular aspect ratio. When watching TV the option is there to change the aspect to panoramic but this is "unavailable" when using the inbuilt media player. The only options in the media player are "Zoom", "Normal" and "Original" but changing this does nothing at all to the picture.
I've read that others are simply playing content via an xbox or media pc but I really don't want to add an external media player as this TV is for my rumpus room and I wanted the kids to be able to do everything via the one remote.
I also thought it may have been a transcoding issue on my PC so I've updated Serviio to the latest version and have the latest codec pack from K-Lite. Not sure if that had anything to do with it at all but it was worth a shot I guess.
I believe I read on a European forum on the k700 series they fixed that issue but Hisense Australia don't release many updates had to spend $350 on a HDMI stripper so I could use my 4k blu ray player on my so called 4k tv.
When I asked about the 1:1 pixel mapping that the spec sheet (and packaging) promotes being turned off in the menu and not being selectable to change they just sidestepped that and moved on. I don't know if that has anything to do with the issue but I thought it was worth looking into.
In the end they blamed my media files saying it's either the format or the way they were "ripped". Unfortunately they couldn't explain why they work perfectly on my Panasonic TV's inbuilt media player.
Bottom line is the TV works great for FTA and Netflix so the kids are super happy with it. The MP4/MKV files display perfectly on the TV when playing via my Xbox or PS3 so that'll have to do. Not what I wanted but it's a solution I guess.
The way programmers and developers work on devices is by interfacing with device supplied APIs (application programming interface). These interfaces provide up to 80% of the work for installed Apps ... The "rendering and display" of a video frame would be one such API, which would be common to the media player app and PLEX ... which is why I bet that PLEX will be fixed when the Media Player app is fixed!!
Other points I raised included:
- Media files dropping out at random times to a black screen and needing to launch the file again
- EPG having no memory of TV programs after powering off the TV
- extreme pixilation when connected to a laptop in 1920x1080 via HDMI.
- unable to change channels at times due to what seems to be a malfunction of the timeshift feature.
I am curious to see if anyone else is having the above issues.
I've got a hisense tv and was experiencing the same issue. In the media player controls there is a cog. Using that you can change the 'zoom mode'. Setting this to original size displays the video at... well.... its original size. Resolves the issue for me. Hope this helps.
But does the menu work to fix it? On my 55N7, if you are playing a video that is more than 1920px wide, it is always stretched no matter what aspect ratio option you choose. This makes lots of movies unwatchable. I posted a google doc explaining the issue with some small videos you can download to test here.
It's kind of an obscure thing so I didn't want them to just come back and say, "it plays videos so there's no problem". I wanted to send them exact example videos that should work but don't, especially the extreme crop example where it's blatantly obvious, so we can all tell immediately if it's fixed or not with no mucking around back and forth. Too much information gets lost describing an issue like this to a tech guy on the phone, then him relaying it to R&D and whoever's else needs to deal with it.
Don't believe anything Hisense tech support tell you, they will lie over and over to string you along for as long as possible. They have no idea if or when anything will be fixed, and are totally dependent on China for any firmware and have no idea when or if China will give them new firmware, even if they tell you otherwise.
I guess bang for buck depends on what you end up with. On my 55N7, on top of the media player being crap as described in this thread, ARC/CEC was stuffed and it wouldn't save its picture or sound settings, reverting to ridiculous defaults every time you turn it on. That didn't feel like good bang for the buck to me when TVs around the same price manage to do all those things fine.
Yes I would be a fruitless endeavour I guess given their history of not providing firmware updates to address issues. I thought your TV was a later model. I would only contact them for a hardware fault that needs fixing under warranty.
Perhaps look a getting an external box. We have an 4K Apple TV for Streaming Services etc. for our 2016 Hisense 75M7000UWD. Also have a Xiaomi Mi Box (Android TV 6.0 MP), but not using that much now we have the Apple TV.
I've done a decent amount of searching online about this issue and it's widespread with Hisense. It seems like some models had the problem fixed with a firmware upgrade but others still are having the problem.
This is caused by anamorphic widescreen settings. This was really useful for many older widescreen TVs, especially when a lot of content was still 4:3 as it would insert the black bars. Now it seems the tables have turned and anamorphic widescreen squashes 21:9 content to fill the screen.
I, too, can't believe my TV can't play files from an external HDD in the correct aspect ratio! I know how to manually fix the issue via adding black borders to the file but I can't be stuffed doing that to heaps of files just to watch them once or twice. Goddam Hisense!! I've tried support once but someone very clearly without an ounce of tech knowledge tried her best to help via her guide, and then by asking around her deserted workplace but everyone with tech knowledge had gone home... sigh. What a lemon I've purchased.
I should update everyone ... so I went to the store with an example of a file that couldn't play properly and the helpful salesperson let me connect to a current model Hisense TV. It worked perfectly well. Went back home and got onto support. Was lucky to get someone who appreciated that I could easily keep up with the technical side of things, she went straight to the tech guys and got them to send me an updated firmware.
She said I should take a photo of the issue ... the file works through the network fine, but via an external HDD, the aspect ratio gets ruined. Well, I was going to do that if the firmware update didn't work.... but it did!! I wasn't hopeful because why wouldn't they simply make this update available via the auto update feature? Anyhoo, my faith in Hisense has been somewhat restored, and my TV can play files fine from the external.
Personally, I kind of like the look of early Buffy. The grainy, dark, low-budget look suited the feel of the show at the time. And after a little while, you hardly notice.
I'm not sure that everything really has to look like it was made last year.
I don't think widescreen for shows originally aired in 4:3 is such a good idea. Since they had to frame for 4:3, you get a lot of dead space at the left and right with characters standing huddled in the center. And very often you see things you weren't meant to see, like actors mouthing lines (because they are out of the 4:3 frame) or stuff like on Buffy or Angel, where vampire reflections are sometimes seen in mirrors outside the 4:3 frame.
I just fear that with all these remastered editions, the versions originally seen will be lost. People only seem to care about that when George Lucas is involved.