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Andree Vandestreek
I am using a MacBook, early 2015, Retina. And since I have updated to MacOS Monterey 12.0.1, it freezes (with vertical orange/pink lines across the whole screen) whenever I watch Netflix using Firefox. (After about 2 minutes of watching.) See the photo below. The whole laptop freezes up, it stops working, and I have to do a hard restart.
I have observed some Firefox 95.* video freezes when viewing Netflix on macOS 11.6.2 on an M1 mini. These did not occur with Firefox 94.0.2, or Safari 15.2 on the same or earlier Big Sur operating system version. I don't watch Netflix on my 16-inch MBP M1 Pro, but I expect Firefox 95.0.2 will misbehave there too with Netflix content.
And I won't either as I am now watching Netflix via my Apple TV 4K+ and a 55-inch UHD HDR TV. ? The only extension in Firefox is Grammarly, and maybe I will remove that to test further. I just noticed that I also had the YouTube High Definition add-on in Firefox, so removing it too.
When I exit the full screen mode after watching a video, and either press the little red cross to close the tab, use Ctrl+W or middle-click on the tab, Chrome freezes and I get a prompt to close the application because it stopped responding...
The Issue is the screen freezes, including the mouse icon on screen, as does the sound. It will stay frozen until I switch the Laptop off with the power button, then turn it back, wait until it boots, then it goes as normal, this can happen several times within 1 hour.
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Stops responding while playing Netflix (full screen and in browser window). Sometime its just black screen sometime the pictures just freezes, sometime the audio will play for few more seconds. After that notebook responds only to power button.
First i thoght - Oh, well, it's Windows. But now it's getting really frustrating with the Netflix issue. I know that windows can work perfectly fine (has Surface Pro for last 7 years) and for $2500 machine I did not expect to run in such troubles.
I would like to confirm with you whether the GPU is set to Ultimate mode in the Armoury Crate settings and if G-Sync is enabled in the NVIDIA Control Panel. Could you please try disabling G-Sync to see if it improves the issue? Thank you for your cooperation.
My laptop was in Optimized GPU mode when crashes occured. I switched to Ultimate and was able to watch Netflix. Still, what could be done in Optimized mode as I usually watch Netflix on laptop without power pluggen in and would rather have longer battery then full power graphics.
I would like to quickly confirm if your BIOS is updated to the latest version 311. Additionally, could you please ensure that you are using the NVIDIA display driver version (V31.0.15.2901) and the AMD graphics card driver version (V31.0.14003.25002) that have been verified by ASUS?
Furthermore, kindly attempt to disable hardware graphics acceleration in your browser to see if it improves the situation. Your cooperation is greatly appreciated.
Are you a real specialist? This problem is well known - the issue is with ATI drivers! You will not have system freezes in Netflix in any mode with discrete video active. Only with active CPU-integrated video. This bug has been known since summer. And Asus did not do anything. I have had this Flow x13 (top model) for 2 months. And similar problems make me very angry, as a customer. Asus politics changed badly: simply buy our device for 2.5K $ and we don`t give a f..k what will happen later.
I constantly experience intermittent screen freezes and have the audio drop out, to the point that it is often impossible to simply watch a show or movie. No amount of reboots or any of the other solutions suggested by Rogers works. I see that others have been experiencing the same issue. When you pay so much for a service, it should work reliably. I have checked the connection and even my Rogers box says the connection is excellent. And the thought of actually wasting the time that is inevitably lost calling Rogers tech support with no resolution is exasperating. I will be transferred 5 times, lose a minimum of an hour of my time on the phone with support, have to repeat the problem endlessly, and I will still have the same issue. It is truly unfortunate to have to be resigned to such terrible service.
If it is connected through a Pod, you need to ensure that the Pod is placed in a location where it has a good connection to the gateway and can also still provide good connectivity for the Wi-Fi clients that connect to it.
I am adding my voice to the people who are experiencing the intermittent screen freezes and the audio drop out as well. It is frustrating and calling Rogers technician does not solve anything despite coming to my home. The TV box has been changed but was not the problem. The last time the tech guy came, he replaced the cable connected to my house, and still the same problem has persisted since, on and off. Rogers acknowledge the problem, good and what are they doing about it?
Although not a scientific test by any means, I have yet to notice the problem when watching recorded shows. Perhaps there is something in that, or maybe I've just been lucky not to have experienced the problem at those times.
They can also occur if you have network problems or insufficient bandwidth on the network path that make it impossible to sustain an HD stream. A certain amount of streamed content is buffered, enough to ride out minor network problems or packet loss. However, if the buffer runs out and the set-top box does not have any data available to decode and render, you will get audio/video dropouts. This can happen if you have extreme packet loss on your Internet connection; it can also occur if you have absolutely horrible Wi-Fi performance. Either way, the problem would have to be so bad that you don't even have enough effective throughput to sustain a 10 Mb/s HD stream.
Live broadcasts are different from watching a recorded program. With a recoded program, the data is all there waiting to be streamed, and you can have a lot of buffer depth, so your set-top box will never run out of data to decode and render. With a live broadcast, the source signal needs to be received, possibly deinterlaced , possibly transcoded, encoded for transmission, then streamed. This is also all very processor-intensive and needs to be done quickly so as to keep the encoding delay to an absolute minimum. As it stands, the encoding delay on most channels is approximately 30 seconds. If your in-home network or your Internet connection is not working well, you are much more likely to experience glitches when watching live broadcasts.
Both of the household computers are connected via WiFi. I watch a fair bit of streaming video on my computer and have yet to notice any issues with video or audio quality. I realize that this is somewhat anecdotal evidence, but my impression is that the WiFi signal is solid. I'm not sure what differences there might be between a streaming service like Prime or Netflix and a TV program, so there may be an error in my reasoning.
Did either of you have an opportunity to try connecting your TV directly to the set-top box via Ethernet as recommended by @-G-? This would definitely help us in identifying if the WiFi connection is the culprit. @DAJ3, you did make mention that the streaming seems to be solid while using a computer and so on, which is also interesting. Are you streaming Live content or recordings/on demand videos during those times?
As to streaming on my computer, I cannot with any certainty say that the TV video/audio issues do not happen at the same time. But I have had the issues when I know that no one is using a computer. I assume it is safe to eliminate the WiFi signal being unable to cope with the demand as a possible source of the TV issue.
I am having these issues and the Rogers keep telling me to repeat the exact same trouble shooting over and over. They won't believe me that the issue is on their end. How is that there are some many people in different markets having the same issue and it has to be on the users end. I open up case numbers and they get closed saying the issues are resolved and never are. Don't waste your time changing boxes, gateways, connecting to ethernet, going in and out of bridge mode, changing the settings in the gateway, moving modem, pods, personal mesh systems, rewiring the house or trying multiple TVs none of it works. The issue is rogers! They won't believe me, but every time they modify their bundles or program packages I have the exact same issue year in and year out and when I change my package (always more expensive) the problem always disappears. They ran fibre op wiring through my neighbourhood and increased node capacity last summer which also interrupted our services and we were told we would have better services from that point forward. Laughable honestly. I think I have been troubleshooting Rogers tech issues longer than most of the advisors have been alive. Bell will be coming next week to move us over. I have about 5 case numbers that are closed, but never resolved.
The major streaming services are not really a great test of the quality of your network. A movie already exists, stored on some server, popular movies are cached on local servers, and they can design the streaming client software to buffer as much data locally on the streaming device as memory allows, perhaps even several minutes of content. As a result, Prime and Netflix can ride out intermittent glitches, even if the network drops out for several seconds at a time.
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