Job Vacancy - Reservations Agent Position

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Tanzania Mailing

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Jun 1, 2026, 5:52:08 AM (2 days ago) Jun 1
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Reservations Agent
Planet Lodges & Lairs Camps | Arusha

Location: Arusha/Serengeti/ Tarangire

KEY RESPONSIBILITIES

·          

    • Handle reservations for all properties (lodges and camps), including FIT, groups, travel agents, and tour operators.
    • Process booking confirmations, amendments, cancellations, and guest inquiries accurately and promptly.
    • Ensure reservation details, rates, and guest information are correctly entered into the reservation system.
    • Maintain accurate room inventory and availability records.
    • Respond to emails, phone calls, and online booking requests in a professional and timely manner.
    • Coordinate with Front Office, Sales, and Operations teams to ensure smooth guest arrivals and departures.
    • Assist in upselling accommodation, packages, and additional services where appropriate.
    • Communicate reservation details and special guest requests to relevant departments.
    • Follow company reservation policies, payment procedures, and booking guidelines.
    • Prepare daily reservation updates and reports as required.
    • Build and maintain positive relationships with travel agents, tour operators, and guests.
    • Support the Reservations Manager in achieving departmental goals and service standards.

Required Qualifications

·          

    • Diploma or Degree in Hospitality, Tourism, Business Administration, or a related field.
    • Minimum 2 years' experience in reservations, front office, or customer service within the hospitality industry.
    • Knowledge of reservation systems, including Res Request, is an added advantage.
    • Experience working in safari lodges, camps, hotels, or hospitality environments is preferred.
    • Strong communication and customer service skills.
    • Good organizational skills and attention to detail.
    • Ability to work under pressure and manage multiple bookings simultaneously.
    • Proficiency in Microsoft Office applications, especially Excel and Outlook.
    • Fluent in English, both written and spoken.
    • Positive attitude, professionalism, and strong teamwork skills.

HOW TO APPLY

Please send your CV and a Cover Letter (outlining your experience) to:

Email: car...@planet-lodges.com, INDICATE POSITION APPLIED FOR ON THE SUBJECT SECTION. Eg (Reservations Agent)

Deadline: June 3rd, 2026

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