Job Vacancy - Reservations Agent Position

[Tanzania Mailing]

 

Reservations Agent
Planet Lodges & Lairs Camps | Arusha

Location: Arusha/Serengeti/ Tarangire

KEY RESPONSIBILITIES

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• Handle reservations for all properties (lodges and camps), including FIT, groups, travel agents, and tour operators.
• Process booking confirmations, amendments, cancellations, and guest inquiries accurately and promptly.
• Ensure reservation details, rates, and guest information are correctly entered into the reservation system.
• Maintain accurate room inventory and availability records.
• Respond to emails, phone calls, and online booking requests in a professional and timely manner.
• Coordinate with Front Office, Sales, and Operations teams to ensure smooth guest arrivals and departures.
• Assist in upselling accommodation, packages, and additional services where appropriate.
• Communicate reservation details and special guest requests to relevant departments.
• Follow company reservation policies, payment procedures, and booking guidelines.
• Prepare daily reservation updates and reports as required.
• Build and maintain positive relationships with travel agents, tour operators, and guests.
• Support the Reservations Manager in achieving departmental goals and service standards.

Required Qualifications

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• Diploma or Degree in Hospitality, Tourism, Business Administration, or a related field.
• Minimum 2 years' experience in reservations, front office, or customer service within the hospitality industry.
• Knowledge of reservation systems, including Res Request, is an added advantage.
• Experience working in safari lodges, camps, hotels, or hospitality environments is preferred.
• Strong communication and customer service skills.
• Good organizational skills and attention to detail.
• Ability to work under pressure and manage multiple bookings simultaneously.
• Proficiency in Microsoft Office applications, especially Excel and Outlook.
• Fluent in English, both written and spoken.
• Positive attitude, professionalism, and strong teamwork skills.

HOW TO APPLY

Please send your CV and a Cover Letter (outlining your experience) to:

Email: car...@planet-lodges.com, INDICATE POSITION APPLIED FOR ON THE SUBJECT SECTION. Eg (Reservations Agent)

Deadline: June 3rd, 2026

 

Recruiting Team  Car...@planet-lodges.com Planet Lodges & Spa Moshono Village, Plot #2271 Arusha Tanzania      www.planet-lodges.com