JOB ADVERTISEMENT

[Tanzania Mailing]

 

An Arusha-based tour operator seeks talented and ambitious Tanzanians who values quality, teamwork, and accountability for the following positions:

 

1. Reservation Staff

 

Requirements:

·         Minimum 1 year of experience in a similar role, preferably within an ERP environment.

·         Certificate/Diploma in hospitality or Tourism industry or related fields.

·         Fluency in English language.

·         Proficiency in Microsoft Office applications.

·         Strong communication and presentation skills.

·         Experience designing itineraries, costing, and preparing safari packages.

·         Strong understanding of tourism industry demands.

·         High attention to detail with ability to conduct service audits.

·         Ability to meet deadlines.

 

Job Description:

·         Handle all reservations with accuracy and efficiency in timely manner.

·         Coordinate with lodges, camps and local partners on booking details

·         Coordinate with Transport, Guest Relations and Accounts departments with clear information depending on booking requirement.

·         Work closely with the sales team to ensure all details are captured accurately.

·         Ensure smooth operational follow up of confirmed itineraries.

·         Provide clear information to Representatives, transfer driver and driver guide on the file.

·         Prepare and updates itineraries and ensures accuracy in all booking details.

·         Prepare feedback forms, itinerary for guest, guides and meet and greet staff in order to ensure correct and quality delivery of services.

·         Submit report to the Supervisor for immediate actions and follow-up.

2. Guest Relations / Meet & Greet Staff (German Speaking)

 

Requirements:

·         Fluent in written and spoken English (essential) with a fluency in German (mandatory).

·         Degree in Tourism or Diploma in Customer Service.

·         Must reside in an area with reliable phone connectivity.

·         Excellent problem-solving and diplomacy skills.

·         Ability to handle demanding clients and agents 24/7.

·         Strong organizational skills.

 

Job Description:

·         Oversee all guest relations operations to ensure exceptional service delivery.

·         Present proposals professionally to agents and clients.

·         Ensure compliance with company standards in uniform, documentation, and presentation.

·         Train and supervise Meet & Greet staff.

·         Follow up on guest questionnaires and feedback.

·         Ensure smooth ground operations for all guests.

·         Resolve guest issues promptly and professionally.

·         Liaise with transport for vehicle allocation.

·         Communicate effectively with overseas agents regarding guest matters.

·         Supervise reservations when required and brief safari guides on special requirements.

·         Maintain excellent product knowledge (parks, itineraries, distances, etc.).

·         Work beyond standard office hours as required.

·         Remain accessible on mobile 24/7.

 

3. Workshop Stores Assistant Manager

 

Requirements:

·         Honest, reliable, and dedicated team player.

·         Working knowledge of computers, especially in an ERP environment.

·         Experience in the service industry preferred.

·         Receive, inspect, and record spare parts, tools, lubricants, and workshop supplies.

·         Maintain accurate inventory records (digital system).

·         Monitor stock levels and report low inventory for reordering.

·         Organize and label spare parts and tools systematically.

·         Conduct regular stock counts and reconcile discrepancies.

·         Ensure proper storage conditions for parts and consumables.

·         Issue spare parts and tools to mechanics as required.

·         Record parts usage per vehicle/job card.

·         Support workshop cleanliness and organization.

·         Assist in sourcing spare parts from approved suppliers.

·         Compare quotations and support purchasing processes.

·         Inspect and verify all deliveries against approved purchase orders, ensuring the authenticity, correctness, and quality of all spare parts received.

·         Maintain supplier records and contacts.

·         Maintain job cards and service records.

·         Track vehicle service history files.

·         Ensure workshop safety procedures are followed.

·         Promote safe working practices in the workshop.

 

Job Requirements:

·         Certificate or Diploma in Automotive Engineering, Mechanical Engineering, Logistics, or related field (preferred).

·         Basic training in storekeeping or inventory management is an advantage.

·         Minimum 4–5 years’ experience in workshop, automotive stores, or spare parts management.

·         Experience working with 4x4 safari vehicles (e.g., Land Cruisers) is an added advantage.

·         Familiarity with inventory management systems is beneficial.

·         Basic knowledge of vehicle spare parts and mechanical components.

·         Good organizational and record-keeping skills.

·         Attention to detail and accuracy.

·         Basic computer skills (Excel, inventory software).

·         Ability to work under pressure and meet deadlines.

·         Honest, reliable, and accountable.

·         Good communication skills and teamwork ability.

·         High integrity and trustworthiness

·         Strong sense of responsibility

·         Proactive and problem-solving mindset

·         Ability to work independently with minimal supervision

·         Based at workshop/garage facility in Arusha

·         May require occasional overtime during peak safari season

 

4. Workshop Data Entry

Requirements:

·       Enter daily workshop job cards, service records, and vehicle maintenance details into the    database or management system.

·       Maintain up-to-date records of parts inventory, issuance, and consumption.

·       Record vehicle mileage, repair costs, and service schedules.

·       Generate regular reports on workshop productivity, costs, and vehicle status.

·       Verify data accuracy and reconcile discrepancies with mechanics or supervisors.

·       File and organize physical and digital records for easy retrieval.

·       Support coordination between workshop and operations teams regarding vehicle availability.

·       Assist in preparing invoices or internal billing for workshop services.

 

Job Requirements:

·       Minimum Diploma in Computer Applications or related field preferred.

·       Proven experience in data entry, preferably in an automotive or workshop environment.

·       Strong typing speed and accuracy.

·       Knowledge of MS Office (Excel, Word) and basic database systems.

·       Attention to detail and good organizational skills.

·       Ability to communicate effectively with mechanical and administrative staff.

·       Basic understanding of vehicle maintenance terminology is an advantage.

 

Remuneration

The company offers a competitive remuneration package to successful candidates seeking long-term careers in the tourism industry.

 

Interested applicants should submit a Job Application letter, detailed and current CV, copies of relevant professional and academic certificates, and at least three professional references not later than 22^nd June 2026 to the below address. The email heading should indicate the job you are applying.

The Advertiser

P. O. Box 376,

Arusha

Send your applications to;

Email:    touris...@gmail.com