Job Vacancy Advertisement - Sense of Africa
Tanzania Mailing
JOB ADVERT
Company Profile Summary
Sense of Africa is the premier inbound destination management company in Africa, with offices located in Kenya, Tanzania, Uganda, Botswana, Namibia, and South Africa. Our dedicated team of travel consultants specializes in offering clients personalized services and exceptional products, including private guided tours, FIT arrangements, group travel experiences, and MICE products. We pride ourselves on building strong human-to-human business partnerships, supported by robust systems and processes, and providing expert insights into unique tour and safari destinations at competitive prices.
Our organization is offering exciting career opportunities across multiple departments for skilled and enthusiastic professionals. These roles are ideal for individuals looking to make a meaningful impact while developing their skills in a fast-paced and supportive work environment. To apply, please follow the instructions at the end of each position
1. Position Number: SOA/TZ/HR/ARS/25-26/01
Position Title: Customer Service Representative/ Briefer (German Speaking)
Location: Arusha
Job Type: Full-time
Eligible Applicants: External & Internal Candidates
Position Summary
The Customer Service Representative will be the primary point of contact for our guests in Arusha, ensuring a positive, smooth, and efficient guest experience. The role focuses on providing high-level briefing/debriefing services, coordinating arrivals and departures, and maintaining excellent relationships with clients, drivers, and suppliers to ensure total customer satisfaction.
Key Responsibilities
- Guest Coordination: Meet and see off all arriving and departing clients at airports and hotels; prepare personalized welcome and departure information packs.
- Briefing & Debriefing: Conduct comprehensive safari briefings and debriefings for both clients and drivers, ensuring all parties have accurate information.
- Operational Support: Ensure hotels have correct rooming lists; handle flight reconfirmations and manage luggage irregularities or guest complaints effectively.
- Sales & Promotion: Proactively propose and sell excursions to clients to enhance their holiday experience and holiday quality.
- Quality Control: Inspect vehicles before guest embarkation to ensure company quality standards are met.
- Reporting: Prepare weekly reports for management, update the office on new hotel or airport developments, and provide feedback for improving customer satisfaction.
- Problem Resolution: Resolve product or service issues by clarifying guest complaints, determining the cause, and coordinating with management for the best solution.
Requirements and Professional Competencies
- Language Proficiency: Fluency in German and English (verbal and written) is mandatory.
- Diploma in Tour Operations, Customer Care, or a related field.
- Minimum 2 years of experience in customer service within the tourism industry.
- Demonstrated passion for excellence in guest relations and a highly developed sense of integrity.
- Strong decision-making, problem-solving abilities and an analytical mind.
- Exceptional attention to detail and excellent communication/listening skills.
- Willingness to work within a flexible schedule (including being reachable 24 hours while on duty).
- Strong interpersonal skills and the ability to work under pressure in a fast-paced environment.
2. Position Number: SOA/TZ/HR/ZNZ/25-26/01
Position Title: Tour Consultant
Location: Zanzibar
Job Type: Full-time
Eligible Applicants: External & Internal Candidates
Position Summary
The Tour Consultant will be responsible for receiving, analyzing, and processing tour requests according to the company’s uniform quality service & delivery standards to maximize turnover. The role focuses on managing the end-to-end booking process, from initial inquiry to file closure, while ensuring high-quality documentation and maintaining excellent relationships with agents and suppliers.
Key Responsibilities
- Bookings Management: Process incoming requests, prepare accurate quotations, and handle administrative functions including reservations, confirmations, and invoicing.
- File Operations: Prepare tour files, guest envelopes, vouchers, and brief tour guides on pertinent aspects of tours.
- Quotations: Acknowledge agent emails within 24 hours and prepare creative, detailed proposals in the correct format to achieve a conversion rate of 15% or more.
- Reservations & Yielding: Ensure all services are correctly captured in the Tourplan system and negotiate with suppliers for better rates and cancellation fees to improve margins.
- Financial Control: Ensure costs are captured accurately, monitor mark-up guidelines, and minimize credit note refunds due to misquoting.
- Quality Assurance: Conduct regular checks to ensure all electronic and physical files are consistently and accurately updated.
- Relationship Management: Develop and maintain close relationships with agents, clients, and suppliers.
- Operational Coordination: Ensure handover documentation is provided to operations teams 14 days before client arrival.
Requirements and Professional Competencies
- Degree-level education, preferably in the Tourism and Hospitality sectors.
- Minimum 2 years of experience in a similar role within the tourism industry.
- ICT Proficient.
- Strong communication skills (verbal and written) in English; proficiency in a foreign language is an advantage.
- Exceptional attention to detail with an analytical mind.
- Strong interpersonal skills and the ability to work under pressure in a fast-paced environment.
- Excellent time management and organizational skills.
- Capacity to gather information from various sources and maintain strong geographical/product knowledge.
Interested candidates should submit their resume, certificates, and a cover letter detailing their relevant experience to hrar...@senseofafrica.co.tz using the subject line "CUSTOMER SERVICE REP/BRIEFER OR TOUR CONSULTANT APPLICATION" on or before 24th March 2026.
All applications received will be processed and stored in accordance with the data protection regulations of the United Republic of Tanzania. By submitting your application for this position, you grant us consent to process the personal data provided, including your relevant social media handles and, where necessary, to retain this information in our systems for a duration of twelve months. Upon the expiration of this period, you are welcome to submit an unsolicited application to update our records should you express interest in any potential role within our organization.
NOTE: This e-mail message sent 2026-03-12 15:46:15, and all attachments thereto contain confidential information intended for in...@tanzaniamailing.co.tz. If you are not the addressee (a) you may not disclose, copy, distribute or take any action based on the contents hereof; (b) kindly inform immediately and destroy all copies hereof. Any copying, publication or disclosure of this message, or part hereof, in any form whatsoever, without 's express written consent, is prohibited. No opinion expressed or implied by necessarily constitutes the opinion of Tourvest. This message does not constitute a guarantee or proof of the facts mentioned herein. No Employee or intermediary is authorised to conclude a binding agreement on behalf of Tourvest, or any of its subsidiary companies, by e-mail without the express written confirmation by a duly authorised representative of Tourvest.