VACANCY - CAMP MANAGER & ASST. CAMP MANAGER

[Tanzania Mailing]

 

COMPANY NAME: NYIKANI CAMPS AND LODGES

 
1. POSITION: ASSISTANT CAMP MANAGER (2 position)
 
REPORTING TO: CAMP MANAGER

LOCATION: Serengeti /Tarangire

DUTIES & RESPONSIBILITIES

Guest Relation Duties:
• Greet and briefing basic information to guests, visitors, or clients
• Assist in resolving customer complaints or problems.
• Assist in Managing guest services and activities
• Inspect guest rooms, public areas, and grounds for cleanliness and appearance.
• Assist in answering any inquiries pertaining to camp policies and services and resolve occupants’ complaints.
• Strict observation of customers inquiries ie dietary requirement,
• Coordinator between the front office and back office support team ie Housekeeping, Drivers, Kitchen etc.

Human resources and Operational Functions
• Lead, manage, teach, and coach camp teams, including support members, food services, housekeeping, laundry, maintenance, and other team members.
• Assist in performing various HR functions on behalf of the main office i.e., Leave, staff transport, welfare etc.
• Assist in overseeing duties are performed incompliance to health and safety standards and food Safety standards.
• Assist in conducting employee training programs and performance management to ensure efficient operations and adherence to company standards, policies and procedures.
• Assist in formulating and implementing company procedures and policies.
• Perform all record keeping roles for the camp.

QUALIFICATIONS
• Minimum 3 years’ experience in the hospitality industry (preferably as a supervisor or waiter)
• Previous experience in bush camps will be highly valued
• Experience in drinks and beverages especially cocktails would be an added advantage. · Excellent communication skills (Excellent English speaking and writing)
• Leadership skills, guest oriented, sharp, quick thinker and problem solver
• Knowledge on Ms package (res request an added advantage)
• Good manners and a positive attitude
.Flexibility, commitment, dedication, and reliability Team-orientation, loyalty and excellent leadership skills
• Excellent knowledge of HR, Food safety standards, bush knowledge, food menus, drinks, food presentation and service protocols.
• A hospitable and service-oriented attitude
• Age preference 28 – 40 yrs old.

Please send your application and CV to   h...@nyikanicamps.com      

*Only shortlisted candidates will be contacted*



2. POSITION: CAMP MANAGER (2 position)
 
REPORTING TO: GENERAL MANAGER & DIRECTORS

LOCATION: Serengeti/Tarangire

DUTIES & RESPONSIBILITIES

General: As a Camp Manager you are the role model to all your staff members, they will look and act according to your behavior. Well presented in appearance & in behavior at all times, as you are the face of the company.  
 
Job Responsibilities
• Oversee day to day running of the property including all the departments. Responsible for all aspects of the camp at all times including repair and maintenance schedule.
• Conduct staff training in various departments.  
• Manage & Maintain all year around the camp facilities.
• Observe and  monitor performance to make sure that company rules and procedures are being followed.
• Confer & cooperate with other department supervisors property activities.
• Answer questions about hotel policies and services, Resolve Guest queries and/or complains imminently without any delay.
• Be host to the Guest in cooperation with your assistant, and be on the floor during all service hours (breakfast, lunch & Dinner, Sun-Downers etc) personal involvement with the Guest.
• Personal involvement in Guest check in and Guest check outs.
• Check all daily arriving rooms personally and check periodic rooms during Guest stay including turn-down in the evenings.
• Oversee and active involvement in stock control, purchasing and receiving, cost control in all departments.  
• Proper costing in place at F&B department, responsible for Food budgets for guests and staff.
• Coordinate department duties and resolve problems (daily department meetings are encouraged).  
• Inspect property daily for cleanliness, appearance and defaults (Walk around the property, including back of house, facilities etc several times a day).  
• Sales control, are recorded and banked and handed over accordingly, in the Daily Cash Document.
• Daily room invoices (to make sure all drinks, food, activities, excursions etc) are on the right room invoice and the room invoice is up to date of day of departure.  
• Interviewing, hiring, firing, evaluation reports are always in agreement with the procedures and according to the labor act.
• Monitoring staff roosters from different departments, every weekly rooster should bear a signature for the Management
• Update knowledge about local community and/or environment
• Be familiar with all services, excursions and activities offered by the property in order to inform the Guest in an accurate way.
• Plan maintenance schedules.
• Create and implement systems in agreement with the GM.
• Reports to the management/accounts department are accurate and submitted on time.
• Get at least 95% of the Guest comments filled in and do following up (by thank you email, analyzing guest problem commits etc).  
• Be responsible for your own time management including days off and annual leave (communicate with GM regarding annual leave).
• As a senior member of the team you are responsible for ensuring safety of the guests in-house as well as guest belongings.
• Apart from the above mentioned, you shall be responsible for undertaking and performing any other duty or responsibility or place of work assigned to the designated position by the GM and directors.

QUALIFICATIONS
• Well spoken & outgoing personality.
• Higher education with hoas an advantage.
• At least 3 years of experience in a similar position. 7yrs+ in the hospitality industry
• Good communication skills, Kiswahili and English perfectly both written as oral. Any other additional languages are an advantage.
• Experience in drinks and beverages especially cocktails would be an added advantage. ·
• Leadership skills, guest oriented, sharp, quick thinker and problem solver
• Knowledge on Ms package (res request an added advantage)
• Good manners and a positive attitude, Flexibility, commitment, dedication, and reliability Team-orientation, loyalty and excellent leadership skills. 
• Excellent knowledge of HR, Food safety standards, bush knowledge, food menus, drinks, food presentation and service protocols.
• A hospitable and service-oriented attitude
• Age preference 35 – 55 yrs. old.


Please send your application and CV to   h...@nyikanicamps.com   

 

  *Only shortlisted candidates will be contacted*

 

 

Kind Regards,

 

 

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