IMPORTANT! This model requires non-standard firmware. Do Not Install standard firmware (e.g. v.4.1.xx) on this model. Doing so will permanently damage your system. You must use custom firmware v.4.1.25 from the iDS-9632NXI-I8/16S product page.
The I-series NVR (such as the DS-7716NI-I4) is one of Hikvision's most popular and feature-rich recorders. As such, many firmware revisions have been introduced over the years to continually ensure the product is compatible with the newest technology available. Due to the many revisions, we recommend that the user closely follows the instructions below in order to reduce the amount of time spent as well as the chance of failure.
As more affordable IP cameras are introduced over time with greater video resolution and data sizes, more efficient database management also becomes necessary. The introduction of firmware v4.0 brought about a new database architecture in order to be futureproof.
After upgrading to v4.X, the recorder database will need to be converted and optimized. If you are experiencing issues where playback is expected but not found, make sure "Database Repair" is performed as indicated in the procedures and scenarios below.
View the most updated version of this document here:
K-Series DVR upgrade instruction
The Turbo 4 Hybrid DVR K series has multiple models and across different platform and chipset. It also has similar firmware development of other recording product line; DVR K series has also introduced the GUI4.0 to ensure the series to be compatible to the newest technology available. The new database architecture is also brought into the DVR firmware v4.0 to be future proof and for better recording search experience.
As more affordable cameras introduced over time with greater video resolution and data sizes, more efficient database management also becomes necessary. The introduction of firmware v4.0 brought about a new database architecture in order to be futureproof.
After upgrading to v4.X, the recorder database will need to be converted and optimize. If you are experiencing issues, where playback is expected but not found, please make sure to perform "Database Rebuild" as indicated in the procedures and scenarios below.
If the data has not been recorded or has been overwritten, Database rebuild process is not able retrieve those lost data. Have the system upgraded to the latest available firmware version above to prevent any future data lost is strongly recommended for all application.
I just updated a Hikvision DS-7604NI-E1/4P to firmware 3.4.90_161008 and after it rebooted, it no longer lets me log in using the same username and password I was using two minutes earlier when I updated it.
I am having a related issue this week with a hik nvr that will let me log in locally but not via the app on my phone or ipad. It is giving me a password error 1/3rd of the time, error 152 or other 1/3rd of the time, and connection failure 1/3rd of the time.
I think they fixed the issue on newer firmware revisions, but I cannot say for sure. One more thing to note, the password reset does not work if your NVR did the same thing as mine. I spent hours on the phone with tech support and we could not get it to work.
But logging in, all the usernames were gibberish, and the user list was totally full. I factory defaulted it from there and crossed my fingers and it came back up inactive in SADP and is working fine now.
You need to use the TFTP program to restore the correct version of firmware on your unit. What most likely happened is an "International" firmware was installed on a USA product or vice versa. You can find the TFTP program on the majority of all Hikvisions sites/resources or simply do a quick google search.
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