SMARTis developed in both C# and R. C#.NET Windows Form is used for building the UI and R serves as its computational and reporting engine. Before you can use it please check the following system requirements and make sure .NET framework is installed on your computer.
SMART makes use of the ClickOnce Deployment method which enables it to self-update to the newest version. With this strategy, SMART can be installed and run with minimal user interaction. The only requirement to trigger the update is to have internet access at the moment you launch the application.
I have a HP Color LaserJet Pro MFP M283fdw that I've been using for over a year. Today for some reason Windows thought it was offline when it was not and I could not get Windows to think it was online. I decided to remove the printer and add it again. I've done this before with other printers to solve problems.
When I tried to add the printer I can't get it to install correctly. When I try to install it using Windows I don't get the correct drivers. When I try to install it using HP Smart the printer shows up as online, but when I select it, the app then says it's offline and won't add it.
I've tried multiple things listed on the forums, but they have not worked. That last thing I did was to follow instructions shown in another post to remove all printers, drivers, and HP apps from my computer and started from scratch, but that did not fix it. I've attached screen shots showing the HP Smart app showing the printer online before I select it and saying it's offline after I select it.
A probably related issue is that I was able to print from my iPhone before today, but now I can't. I can see the printer and select it, but when I try to print to it I just get the "contacting printer" message that never completes.
Update: I downloaded and installed the "full webpack" installer from the printer's product driver page. It took a couple tries, but I was able to install the printer. It shows up as expected with duplex and color options so it knows what printer it is and I was able to print. But, the printer does not show up in HP Smart, I still can't print from iOS, and I can't scan so something is still wrong. I tried adding the printer again in HP Smart, but the same thing happens as before. It shows as online, but when I select it, I'm told it's offline.
Update for 12/28/22: Today Windows thinks the printer is offline again and I can't print to it. I really need to get this printer working again. Is anyone from HP reading this. I see replies to other messages. Does anyone have any idea how to fix this?
I tried using the "HP Print and Scan Doctor". The printer shows up, but when I continue I get an error saying it can't communicate with the printer. See screen shot. I tried connecting to the printer with a web browser as suggested in another post, but the connection timed out.
I have a very similar issue on my Windows 11 Pro. My printer HP8620 (wired connected) stopped working out of the blue 2 month ago. I have several clients in my Home Network. The other clients and mobile devices still can print even with the printer not being in the same subnet which never was an issue. But from my main Workstation it stopped. I even put the printer back to same subnet as my main machine. All other clients still can print. Mine dont. I deinstalled all HP SW as described in some threads. I removed all installed printers in windows printermanagement. I checked file integrity for the Windows Installation. I downloaded the newest drivers and help tools from HP. Be it HP Smart, the full driver installer, the Dr-bla-bla-i-am-the-best-and-will-for-sure-not-fix-your-installation Help Tool from HP. Nothing helped - the printer is always found on IP. Then it tries to install the drivers and fails - there are different flavors of failing. HP Smart shows everything from the Printer and can even do the test print (!!). But it says not installed. If you say install - it tries, fails and tells you to try to add in Windows Devices. There you can do that and it seems to install it. It shows ready but later its gone again - it also does not show in devices as printer. If you try to use the Full installer it as well finds the printer and then tries to install it for about 2 minutesand then it says "Unsuccessfull Network Installation - the printer was unable to be installed over the network" - what can be so hard to install the driver?? That part of the communication bubbles within the wizard still talks about WIndows 8 speaks for itself - of course i used the newest available driver from HP.
I am really annoyed. If you search the web you find this behavior in Microsoft or HP forum but no really a solution. Just "inteligent wizards and agents" telling you the obvious and not helping at all.
If someone from HP is reading this i am open for a helpdesk session. Not sure what the issue is since i read similar behavior happens with other printer vendors therefore it might be a MS problem? nevertheless i would expect a vendor like HP should have a solution or a good guide how to start complete from scratch including printer registry cleaning or whatever necessary without the need to reinstall your win11.
I'm sorry you are having the same problem. I fiddled with it a bunch more last night and it magically started working again. I was able to add the printer using HP Smart and it appears to be working normally. At least for now. One thing I did do differently was that I tried to use the "HP Easy Start Printer Setup Software" that I downloaded from my printer's support page. That program did not work, but after restarting the computer and printer again. I was able to access the printers IP address and HP Smart started working again. I have no idea if that "fixed" it or if it was a coincidence, but that's something different to try.
My printer is still having problems. I thought it was working, but after getting it to work on day, the next time I try to print it won't work. Once when it happened starting the printer and computer got it working again, but today that is not fixing it. I tried running the print and scan doctor and it can see the printer, but it can't connect to it.
Most of what you posted is not relevant and the rest I've already tried. Boiler plate instructions that have already been posted multiple other places on the forums is not useful. A response specific to this issue would be helpful. I've given up on trying to get the printer/scanner working through WiFi and have set it up on USB. If you have any suggestions relevant to my issue then please post them and I will try WiFi again. It's annoying that AirPrint is not working any more also. iOS can see the printer, but when I try to print nothing ever prints. Running HP Smart on my iPhone also finds the printer, but printing from HP Smart on iOS also does not work.
Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.
As soon as Macs fall into a Smart Group that is added to the scope of a Config Profile, the profile should push to the Macs, unless it has already been installed of course.
If you're not seeing newly added machines in Smart Groups get the profiles assigned to those Smart Groups, then something might be configured incorrectly.
As a test, if you manually add a machine into scope for the same Config Profile, does it come down to the device right away, or at least in a short amount of time?
One last question - is the profile you're talking about a User Level profile? Because if so, that is a different story.
Hmm. Curious. I wonder if there is some bug here you're seeing. Unless I'm just missing something, when a system enters a Smart Group, anything using that Smart Group as the scope for a push/deployment, etc. should become active for that system/systems. If it's a policy, the policy becomes active (assuming all other things are correct) and will run the next time the specific trigger runs. In the case of Configuration Profiles, it should push down right away since it's over the Apple Push service.
@jcalvert That's why it shows n/a. User level profiles install at login If the user falls in the scope of the profile. So it could be installed on a single machine multitudes of times depending on if the users fall into scope.
Do you want it to apply to all users on the system? If so, then choose computer level. If you only want to install it for specific users you'd need to additionally limit the scope to a ldap group or local/ldap user list. It will still show n/a there but you can check the completed management commands for the device or the profile section to make sure the profile installed.
@ryan.ball you got it. I changed it to computer and it fired instantly. The reason I wanted to do the user, was I didn't want the configuration profile to affect the management account, which it appears to do.
Basically, we want to restrict our users from creating accounts and are disabling the users and groups in System preferences. However, if we (management account owners) need to do something it appears to be disabled for us too.
In my testing, what I probably did was set it to computer, noticed the issue, changed it to user level and noticed I could get in on the management account side again, then came time to test on other computers and it was broken - hence the discussion today.
Jamf's purpose is to simplify work by helping organizations manage and secure an Apple experience that end users love and organizations trust. Jamf is the only company in the world that provides a complete management and security solution for an Apple-first environment that is enterprise secure, consumer simple and protects personal privacy. Learn about Jamf.
This site contains User Content submitted by Jamf Nation community members. Jamf does not review User Content submitted by members or other third parties before it is posted. All content on Jamf Nation is for informational purposes only. Information and posts may be out of date when you view them. Jamf is not responsible for, nor assumes any liability for any User Content or other third-party content appearing on Jamf Nation.
3a8082e126