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Yamila Comejo

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Aug 2, 2024, 5:26:03 AM8/2/24

to tanpofacke

I haven't been able to log onto Netflix for almost a week now. Keep getting: "Unable to sign in. The account name or password is incorrect. Please try again. (117). Netflix runs fine on other computers, just suddenly not on Apple TV. Otherwise Apple TV is working fine, with iTunes, You Tube, etc. Netflix claims it's an Apple issue. Apple won't discuss without a service contract. I know others have this problem from researching. Tried changing passwords, DNS, restoring, resetting, unplugging, etc. Anyone have a suggestion?

Same issue. Neither Netfix nor Apple are taking ownership. So, we cancelled our netflix subscription, have stopped purchasing any iTunes content, and just took back a Macbook Air we purchased for ourselves and two Apple TVs we purchased for family as gifts. Until they can grow up and find a solution I will not be purchasing any of their products. Apple released an update to Apple TV today (12.16.11) but still not a solution. I get the same 117 error but netflix works on every other piece of hardware we own...

I have found a work around that so far has worked. I changed my passedword for Netflix to all numbers and what do you know I was able to login to all 3 of my Apple TVs in my house. For some reason changing my password to all numbers works and has been all morning.

Doesn't work for me. My password was all numbers to begin with. I even tried changing it to another password with all numbers. I found a suggestion on another threat about rolling back the last ATV update, I'm gonna give that a try.

Click on joshuaerda's comments, and it will take you to his two entries about this problem. When you get to the part about downloading the previous software, he says to press SHIFT, but you have to press OPTION. (actually, that's assuming you have a Mac, don't know about windows). Good luck!

Okay, so I got a little lazy and never actually rolled back my AppleTV software. (I was simply streaming Netflix to the iPad and then mirroring onto the TV via AppleTV - in the hopes that the problem would be solved for me somehow.) However, my husband became proactive and actually called Netflix for a solution - which I had never attempted.

They claimed that my password had recently been reset to "12345" about a week before. Had I been the one calling, I would have explained that no, in fact, I had not reset my password, and that actually I had "re-reset my password" via their website to what it had always been just a couple days before in hopes of fixing the problem.

I guess the "re-reset" to my original password never "communicated" itself to Apple TV, because when they changed the "12345" password at Netflix HQ, everything was fine. (Odd, because the iPad, iPhone, and website all required my original password, not 12345. And shouldn't AppleTV just check-in with Netflix to confirm this password, rather than require its own unique one. Hmmmm...)

MORE INTERESTINGLY - the other day I downloaded the new Netflix update to my iPad and...lo and behold...same error! This time on my iPad. Luckily, I remembered the issue and tried to log in with the 12345 password, success! So for some reason the password associated with certain devices appears to reset itself to 12345 periodically - perhaps when an update is installed. I dunno. Anyway, seems I got lucky.

Called Netflix. Did not have a solution. Your suggestion worked like a charm. Hopefully the next Apple TV update will solve the problem for the many users that do not know your workaround. Many thanks.

I had the same symptoms as most others on this thread. Netflix on apple tv was working fine, then I started getting the (117) error. I tried changing the Netflix password, no luck. I upgraded to apple tv 4.4.4, still didn't work. I called Netflix and apple, and they blamed each other. As crazy as it sounded, I tried using the password to 12345, but it didn't work.

I had the exact same problem. After talking to both Netflix and Apple Support, I tried changing my password by adding one letter, and, lo and behold, it worked like a charm. Hopefully they will fix this glitch so others don't have to go through this nonsense.

Same problem, Apple TV 2 stopped playing some TV episodes that could be played on other devices. Tried the DNS trick, tried changing the password, no change - it still didn't work. For the first time it happened while I was watching a movie. The stream froze, then appeared to be buffering, then I got the Netflix unavailable. If this is so wide spread like it seems, why isn't Apple/Netflix fixing this?

Apple blames Netflix and vice-versa. Neither has an incentive to fix the problem as long as they can blame the other. I'm so frustrated that I may install the XviD Codec and go to peer-to-peer piracy!

I have Netflix included as part of my package and it works fine on my tv. But my mobile is suddenly asking me to login to the netflix app and then says password incorrect (which it's not). I then click the link to be sent an email to reset the password but no email is ever received (and i've checked my spam).

Yes it is only the mobiles we are having a problem with, Netflix on the tv is working fine.. Both phones are samsung s23 ultras . one stopped connecting to the netflix app a couple of weeks ago and the second one was more recently.

No issues with any other applications. When you open the Netflix app it asks you to login (which it never used to) it used to be automatic login. You enter the email address and password and it says "incorrect password" which it's not. I then click the reset password link and it says an email has been sent to the email address but none has ever arrived and i've checked the spam folder as well.

Cache was minimal but cleared it and it still doesn't work. I've also tried connecting via my laptop without success, so it is not the phones that are the problem. It is only working on the tv connected to the hub and i do not have to login to that. I think it is something to do with the password/email address. I've been hearing virgin have been having big email problems recently, are there any outstanding issue with the blueyonder addresses ?

Thanks for the reply and for sharing more, Jerry007.
Sorry to hear this didn't work for you and the problem is present on more devices too.

In regard to the emails issues and your concerns about this we can advise that sending or receiving emails has been restored for all customers, would you be able to try logging from a different browser and see if you can log on to Netflix from there?

Also, can you try using this page here to log to your MV account and make a password change at account settings> account details>change password (*under sign in details) and let us know if this can be then used to access your Netflix account?

Also, is your password and email used to access Netflix same as your VM login details?

Lastly, can I ask if you're able to send and receive emails as normal from your Blueyonder account and is the email same as what we use to contact you?
Do you receive our other communications via email in general to this address?

Cheers,

I am having issues connecting biller for 3 of my accounts. For Carmax & Spectrum, I am receiving the following error: "We're working on linking, We'll let you know if we need anything else." The connection spins, but eventually, no connection is made.

For Netflix, "Your Netflix account needs you to update some details. Some of the login details you provided may not be correct." I am logged into my account with the credentials I provided without any issues.

When viewing Carmax and Spectrum from our end, these Billers appear to be in a "degraded" status. This is the reason you're receiving the message that they're working on linking them is because they're aware of the issue and working to resolve it. Since there is no ETA to provide on a resolution, I'd suggest just continuing to try every so often for now.

For Netflix, I see the same incorrect credentials error when viewing your connection attempts from our end. I didn't personally experience any trouble connecting to Netflix as a Biller, so let's do some basic troubleshooting on the credentials issue as follows:

Thanks for the reply Natalie. I tried changing my Netflix password tried to connect again, but that didn't work. I changed my password back to the original I had before, tried it one more time, and poof it worked. I will chalk it up to possibly being lucky.

I'm now having an issue with setting up Apple Card billing. After entering my credentials, it goes through the process of connecting. After I receive my MFA code, nothing else happens. Is Apple Card not supported?

I have HD and can watch it on 2 devices but when I log in to what I thought my log in details were and what they should be it's telling me I need to complete online for a package but when I go on sky TV on the app on there it works fine, it's only just sopped working so reset password but i don't have a package apparently! Driving me bonkers help please. Paying for something my children can't watch as it's in their bedrooms.

So sky sorted it as had to cancel Netflix and re do it as it had been hacked and It was fine for a day gone to my daughters tv and it's not working again. Checked email it's been changed again not good how am I going to stop this happening!