cedrgil berrigan niegal
Amit Bolds
Hi! I have recently purchased this magnificent grand OLED TV and have been enjoying for the past 2 weeks. When watching Netflix (mainly) I noticed from time to time the colour changes to what looks like Sepia-ish or tri-tone colours. I had no idea what to do at first and definitely certain it is not a Netflix setting issue.
I found that all I had to do was to just to exit the "Action Menu > Picture" menu by clicking "Back". A few seconds later, it will switch back to normal colours. I have not done any changes to anything doing this. Really strange!
I've owned a Sony KD43XG8305 for a few weeks now and noticed the same whilst watching Netflix. See below where the image changed from the scene on the left to that on the right within seconds...
But, the same issue as present on my Samsung TV and using Netflix on my PC. I brought this up with Netflix who have yet to respond.
This is perfectly normal when watch HDR content as it requires changing the colour profile of the screen to enhance the content you're watching (which it does), but the menus and other elements that aren't optimized for this colour profile will look strange (since they don't change accordingly to compensate for this effect).
I am not really technical savvy when it comes to TV so please forgive me if I don't make any sense here. If you can still access the YouTube link I have included in my first post, that Netflix program is the "What If" series. I don't really know what you mean by the colour of the program or the colours of the menu.
If I quit the TV program and switch to watch another program, it will play normally. This simple test, in a way, tells me the problem is not of Netflix. But as soon as I swtich it back to continue watching "What If" the tri-tone colours remain.
Ran 2 test patterns videos. First, the 4k30fps one, maxed out at only HD resolution, while the 4k60fps one maxed out at FHD resulution. So don't really know what to think. But 4k playback that's for sure.
one more: when starting the pre installed netflix app, the xperia one changes the display to director's mode, that means, it will upscale rgb, 709 or p3 material to bt2020 HDR colorspace with a sony software and not use the actual HDR colorspace provided by the movie and netflix.
this might be related to the directors mode that will take the colorspace it gets and stretches it to a higher dynamic range, therefore achieving brighter whites, more colorful colors but also darker blacks.. while thats good to see a real 0.8 black, it shifts the darker areas into total darkness.
oh man... sony what are you doing again. just cooperate with netflix like you did with the dolby vision TVs and get a goddamn Dolby Vision certificate so netflix can provide you with dv hdr, couldn't be that hard if that phone supports bt2020 and such a deep black and even got an oled screen.
sure.. if netflix only provides that phone with P3, and directors mode ups that colorspace to fit the dynamic of the phone.. it's fecked.. and i'm sure that's "NOT" how the director would have wanted you to watch it ..
Reset app, check fir firmware upgrade, factory reset TV, unplugged from mains and just about anything else I can think of including talking to Netflix who say the issue is not with them. Netflix is completely stable on my laptop, tablet and phone.
Welcome to the community. I'm not sure if you've seen this previous topic with similar issues, it might have some other tests/checks you can try. There are also some troubleshooting guides for your TV here.
I have exactly the same issue on my bravia 50w829b. It used to happen in the past from time to time but last month it's like that all the time. Yes - logout completely from netflix and login again typing credentials manually worked out for me also, but this is ridiculous. I am after extensive logs/test data exchange between sony & netflix regarding this issue but Netflix checked it out and told me they can't do anything here. Hopefully they'll find the solution soon because this is extremely annoying and looks like nobody cares to fix it (that's why I sent a lot of technical info including images & technical data to Sony to help them reproduce the defect). Please send this issue to sony also, so they can know this is not one person's problem.
Hi everyone - I just moved into a new house that came with a lovely Sony tv and I'm having this problem. Netflix will work for a bit, and then decide that it doesn't want to anymore and as soon as I press play on something it kicks me to a black screen that says HDMI 1/MHL at the top, with a little box that's got an arrow coming in from the left. Anyone got any answers yet? I don't know what model the TV is... if anyone knows where I'll find that info, lemme know. It's wall mounted so I can't see behind the tv itself haha... THANKS = )
I'm getting the run around by Sony Australia. First suggested to do a factory reset of the TV which I did. This did not solve the issue. They also suggested a log off from all devices via the Netflix website. Did make a difference the first few goes, but issue is back after just a few viewing sessions.
They then suggested changes to the Network DNS which does not make sense IMHO. Also a dead end. They are now suggesting that there is something wrong with the motherboard and I should get it replaced, of course for a fee... IMHO this is total nonsense as there is nothing wrong with the other apps and just an attempt to have me give up on pursuing this any further. The only way that this could solve problems if it was a compatibility issues between the revision of the motherboard I'm using and Netflix. If that is the case I shouldn't be paying for the fix...
One of the support staff did make mention of a Netflix software roll-out recently which was causing playback issues, but apparently this was rolled back. This makes a lot more sense and IMHO, there is a bug in the Netflix app which causes the playback issues.
So to cut a long story short, Sony support has no idea what the issue is and although I have provided them with all the info I don't have any hope this will be resolved by them. The only hope we have is that Netflix fixes the bug soon in a future release of the software.
The Netflix menu screen browsing the various films and series are filled with fantastic color and vibrancy. Then once you go to watch a title, the TV flickers, and the picture appears a faded dark wash, with no vibrancy and a dull picture.
The netflix menu (as other Android UI) cannot be rendered in HDR by the tv (may be it is a bug i do not know) so when the preview start of the Dolby Vision title you selected the menu is rendered wrongly. the same apply if you look at the youtube interface when closing an hdr clip for a split second. Now which is the problem? you want to look at the preview or see the film? When you run the film is it rendered ok?
In the photo what you are showing is the app UI (i.e. the menu) with a content playing in a portion of it: since the content switch the panel to HDR mode and the UI is not, it could be rendered wrongly.
In any case you didn't answer to my question: when you say vibrant, which scene is selected? Brilliant, Standard, Cinema, Custom..? because it may be that what you recognize as dull colour could be the real cinema ones
I am not a sound expert. I have been watching movies like 6 underground on Netflix and my Sonos app was showing that it is ATMOS. since few days now, the same movie is now showing Dolby multichannel PCM 5.1
@JuniorT Do you have a Pass Through option for the Digital Output Audio Format setting on the TV? If you set it to this setting, what audio format does the Sonos app display when watching Dolby Atmos content from Netflix?
@jimroy You need a premium Netflix subscription to get Dolby Atmos audio. If you have an Apple TV 4K and want Dolby Atmos audio, your TV must be equipped with HDMI eARC. If your TV only has HDMI ARC, go to you the audio settings on the Apple TV and set Change Format to ON and set the Audio Format to Dolby Digital.
Try unplugging your TV and Arc from power for a couple of minutes and make sure your TV software is up-to-date. Also, log in to your Netflix account on a web browser and go to your Profile and set Playback Settings to HIGH.
I can get app display atmos while watching atmos content on Amazon prime. But still having issue with Netflix. I can assume the TV build in app has an issue? If so, can I reinstall Netflix and solve the issue?
I have HU8550, SEK 3500 set-up. Firmware 1453. Netflix app has been reinstalled. I still get the "cannot play title at this time" message on every title. Netflix works fine on all other devices in my house. Any ideas?
1. Hit the smart hub button, so that all the apps pop on the screen (there are different ways of doing it - choose the way you normally do it, and make sure all the apps are on the screen)
2. move the cursor up so that you are highlighting the netflix app. DO NOT PRESS ENTER. JUST MAKE SURE NETFLIX IS HIGHLIGHTED. REPEAT. DO NOT TRY TO OPEN NETFLIX. JUST MAKE SURE THAT NETFLIX IS HIGHLIGHTED. THAT IS CRUCIAL.
3. hit TOOLS
4. scroll down to reinstall and select reinstall. it will say "installing" on top right hand side once done, NETFLIX SHOULD WORK!!!!
I have a Samsung UN60F7100 tv and the Netflix app goes straight to black screen when launched. I have to go to the source menu or turn the tv off and back on to clear it. I've talked with Samsung Support and Netflix Support for over four hours this week and no one can seem to fix the issue. I've been told to uninstall and reinstall the app but since it was installed at the factory it won't let me uninstall it. Any suggestions ANYONE!
I have a 7 series Samsung tv and Netflix used to work no problem. Now just the black screen with Netflix sign and loading and nothing else. Have tried uninstalling and reinstalling and still the same
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