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Amit Bolds

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Aug 2, 2024, 8:28:07 AM8/2/24

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Installed the 3 pack M4 few days ago and everything seems fine except one, extremely annoying, thing: Netflix on a Samsung smart TV stops streaming after 5 minutes from when I hit the play button on the remote. I get a tvq-pb-101 (3.1.-82) error code, which means you'll need to disconnect the TV from power in order to resolve this.
Youtube and all other content of TV don't have any problem. Even after Netflix stops, I can switch to Youtube and stream there. TV also indicates it's connected to the network while Netflix stopped working.
The system is in router (not AP) mode, and that's about all I know regarding configuration.
Please help!

@Asaft I have the same problem with my Deco E4,I've been using it for almost a year then suddenly this afternoon netflix stopped working/ can't be accessed in router mode, In AP mode on smart TV does not work.

After rebooting the smart TV, Netflix would start streaming again, and will stop exactly after 5:50 minutes of streaming, display 'loading 25%' for about a minute, and then display the error. This will happen after every reboot.

I read about redirect of port 80 and 443 for incomming connection, but that's not my case. First, i have a webserver running on my home and port 80 and 443 are redirected to this server (internal IP different from Smart TV). Second, I tried to redirect port 80 and 443 to my internal TV address; stil not working.

Before this, I had a simple Wireless router doing routing on my home and everything was working fine, including Netflix. Also, in my smart TV, I CAN access and brownse Netflix. Te problem is when I try to start streaming....they sai that is not possible to play, to check latter. If I switch to my old router (wireless TPLink router), everything start to work.

Why don't you run a wireshark now?

The TV should be able to access the internet like every other host, using Netflix should not need port translations inbound or outbound. The TV will try to connect to one of Netflix's Public IP addresses and will then start a stream on a Port which I believe it 80 or 443.

2) I've conected my old router as a main router and disconnected cisco. Opened TV and Netflix. Start streaming a serie. Stop streaming, but keep netflix opened. Disconnect old router and connect Cisco again, as main router (keeping both same IP, but only one 'on' at same time). Start streaming and works.

So, looks like my TV isn't reaching DNS for streaming netflix.....also, when I open "Samsung Apps", I can't see icons.....everything works, except load of 'icon' for applications. In the old router, this doesn't ocour, all is fine. I alread tried to change DNS on my TV to: my cisco router (has DNS server relay configured); my local DNS server; my ISP DNS server; google DNS server (8.8.8.8); In all cases, TV Network status report that everything is ok and TV CAN reach internet, but still the same problem with Samsung Apps and Netflix streaming. The strange thing is that netflix open, get titles, my account info, etc etc......just streaming doesn't work!

From everything I have read you need to port forward 80 and 443 but then you say you tried that and in addition with your test of disconnecting old router and putting Cisco in it's place it carried on streaming so perhaps not.