Re: 【Talk86】 Abridged summary of talk86official@googlegroups.com - 3 Messages in 2 Topics

[tree5024]

My pinless number stop working. Could you fix that?

[Support Talk86]

If PINless/Direct Forwarding number suddenly stopped working,  please make sure you didn't hide your caller ID number when making the calls.

The features need your caller ID number to work properly.

Thanks,
Talk86

[tree5024]

I never hide caller Id, I don't think that's the problem. The direct forwarding number still doesn't work after I reported the problem months ago.

[Support Talk86]

Thanks for posting the update.

Your phone provider is SPRINT; please contact SPRINT and ask them to pass your caller ID to us.
If you cannot get the caller ID issue resolved by Sprint, please let us know (sup...@talk86.com), and we will allocate different direct forwarding numbers to you.

Here's the summary for the caller ID not recognize issue (http://www.talk86.com/frequently-asked-questions/):

Why I have to enter PIN every time?

First please make sure you are calling from your personal mobile or landline phone. To protect our users’ accounts from being misused by strangers, the PINless feature is automatically disabled if the caller ID number is identified as public/shared (school, company, government, public google voice phone or skype number).

So far we’ve confirmed all major mobile phone carries (except Sprint) pass caller ID number correctly to us.

The following landline providers may not pass correct caller ID number to some of our access numbers:

• Ooma
• MagicJack
• Comcast Voice plan
• iTalkBB
• Vonage

If you are using the above mentioned landline providers, and you have to enter PIN every time, please contact your landline provider to request correct original Caller ID number passing, or try other access numbers on our website.

Thanks,
The Talk86 Team

[tree5024]

I contacted Sprint and tried to fix this issue. But it still doesn't work.

[Support Talk86]

Thanks for letting us know.

We have allocated a different direct forwarding number to you.    You should receive a notification shortly.

Thanks,
The Talk86 Team