KeyManagement Service cumulative requests received from clients
Total requests received: 320542
Failed requests received: 66
Requests with License Status Unlicensed: 0
Requests with License Status Licensed: 296568
Requests with License Status Initial grace period: 23100
Requests with License Status License expired or Hardware out of tolerance: 595
Requests with License Status Non-genuine grace period: 0
Requests with License Status Notification: 213
To verify if your Windows 10 is genuine, you can check the activation status in the Settings app: go to Settings > Update & Security > Activation. If it says "Windows is activated with a digital license," your copy is genuine.
Hi I did as you said again after activating my windows and I got it as you mentioned above. But i read somewhere that to test if it's genuine we have to use see if the windows is activated through a digital license but my one says that it's activated through organisation
I have shared the screenshot of my current operating system. I think I have a genuine Microsoft Windows as I have purchased it while buying the new personal computer. Please reply either whether I am correct or not
I've had this PC since 2016 when I activated the 100% genuine, factory sealed, copy of Win7 Pro 64. No problems since then in this respect until earlier today.
Out of the blue I get a pop-up saying this 6 years old fully updated by MS until Win7 supported ended is now, mysteriously not genuine (Build 7601).
Pretty sure this must be caused by the fact that about a month ago I replaced the almost full 128GB SSD originally fitted with a 500GB one cloned from that.
Nothing untoward reported after the replacement; Windows continued indicating on the System Info screen that the licence and OS are just as before genuine and activated. I even had the last monthly Windows Malicious Software Revoval tool offered and installed and why would that happen if it was not a valid Windows OS.
Problem is that as the reported issue is that Windows is not a genuine copy the option to (re)activate it is missing. I was therefore sent on a merry-go-round of unhelpful "help" pages online at MS until apparently opening some sort of ticket with customer 'phone support from which I'm waiting to get a response.
Question is what do you do in such circumstances? What is the best course of action?
Even more worrying is that I updated my other (Win7 Pro) PC a few weeks later in the same way. At this time there is no indication of any trouble, Windows is shown as valid and activated but I'm really concerned I'm go through this again with that too some time soon.
I cannot use telephone activation - that's why I mentioned activation/reactivation. It seems that when Windows is being reported as "not genuine" all activation/reactivation options are missing from the System > Product Key options.
They just send you to almost useless help pages instead which deal with activation problems but not the OS reporting as "not genuine". The assumption, wrongly, is that you're using counterfeit software even when it was a genuine MS install with a COA. So most of the advice is irrelevant and therefore unhelpful.
Using a supposed fix with CMD Prompt "slmgr -rearm"* I managed to get my desktop back and also what appears to be just a short "period of grace" whilst trying to sort out this problem.
What it did though is allow me to use the "Activate Windows Now" system Properties page options. I used the telephone activation ones and deliberately messed it up (a trick I'd read about years ago) so I'd get put through to a real person.
That worked and I had a surprisingly long conversation with him trying for sort out the matter and later his supervisor. The bottom line though was that either they now don't have the knowledge, the tools or (probably) the desire to help fix this sort of problem with a Win7 installation.
The 'real person' said the problem was likely as a result of the cloning of the SSD. The 63 number Installation ID didn't match up with either the previous Product Key or the specific Product ID, not clear which.
But this raises the whole question of what happens when you need to or want to replace the primary OS SSD/HDD in a PC. I used a System cloning tool - EASEUS Todo and the cloned SSD was working fine with Windows reporting the OS as "Activated" until this authentication issue arose.
If the Installation ID is changed by the cloning and that is the cause of the problem, even though it is being used in exactly the same PC, how come none of the articles or forum posts about cloning/replacing the primary SSD/HDD mention this,
My thinking is that maybe it is actually a licencing thing not a key one. I'm using an OEM Windows licence and that is reporting the installation as a clone on new hardware ie. the replacement SSD. Correct even though in exactly the same PC but perhaps doing that is not covered by the OEM licence.
However could it also mean the possibility that even if I do a clean reinstall of the OS from the original disc onto a new SSD that will have a different installation ID too and again not be covered by the original licence if I use the same product key?
* This is only a temporary fix, the activation status is reset to 3 days but with a "period of grace" of a month. I assume this means that after 3 days it'll go back to the black desktop and basic Windows functionality, with warning prompts on start up and, after a month Windows, will be disabled.
I was going to ask about that - whether I could just buy a genuine new, matched as far as possible, copy of Win7 and simply use that to activate the existing installation as it is avoiding the, really unwanted, need to reinstall the OS from scratch?
I have the the MGADiag report available already as I posted it on the MS Community forums earlier today, adding to the plethora of others who over the years (at least a decade) have been reporting similar issues with Win7.
I compared this report with one of the others posted in the MS Community forums and that clearly indicated an issue with the licensing which was shown as not valid. As you can see I have nothing like that.
I had to use the slmgr -rearm command to get the option to Activate Windows now or use a new key. Without having done that the only option was to get sent on a fatuous journey around MS's 'Help' pages I wasted half a day doing.
The key is from a genuine sealed MS Win7 Pro 64bit OEM and is what has been on this PC and working for 6 years, almost exactly. Could it just be the hardware change I made five or six week ago ie. cloning the original 128GB SSD to a 500GB one?
The issue seen here is that since the rearm was used, it put the licensing system into grace period. So this means that the initial cause for Windows to be in notification is not know because Windows does not log previous states as far as I'm aware. There may be something in Event Viewer indicating when the licensing change occurred. These are kept in a combination of Winlogon and Security-SPP sources at a logon. Security-SPP will initialise the status check and will log the status, afterwards Winlogon will write an even which normally would say "Windows license validated." As far as the status log by Security-SPP, this log is also written when MGADiag is run and potentially there would be a way to compare a log where the OS is in notification, in grace period and in activated state.
However, since the system is in grace period, we can't know for sure why now it is in Notification. By looking at the log files I can confirm a legitimate OS is installed but obviously I can't confirm the partial. The OS does appear to be System Builder. There is not present any file corruption that interferes with licensing.
Now what to do. First make sure the time is set properly in the BIOS and then verify the time is correct in Windows. Verify that the partial product key in the logs matches the one on the COA. Attempt slmgr -ato again. If it says the product key is blocked still, then there is only one thing left.
You run slui 4 and call the number. But one thing to keep in mind when dealing with a person at the Activation Center, you don't need to explain anything and the less you say the better. You can say that your Windows is telling you to activate but it doesn't. You can say you have the COA and the product key and ask for help to activate. There is no need to say anything else, nothing about the computer itself, no small talk, nothing about what you have tried to solve the issue already.
The Activation Center has the keys to the kingdom and what you say will determine whether they run the code generator for you. If, when you call into the phone number, it gives you the option to text you a link instead of talking to someone, do that. Because that link will have the activation code generator (you put in your product key and it spits out some numbers that you type into Windows to activate). In my experience, this code generator will work 99% of the time presuming that your key isn't flagged as "stolen" on the Activation Server.
If the rep still can't help and/or the code generator rejects your key then the option to buy another key is an option... BUT it should be a key for the same SKU aka Windows 7 Pro SP1 OEM System Builder. With a new key, you can try to use slmgr /ipk to change to the new key and slmgr /ato to activate online, but you still may need to use slui 4 to call the activation number with a new key.
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