Jobs: Product Mgr, RSM, Mgr PR, Buss Development Director, Head of Marketing, Head of Customer Service
Career Pakistan
Dear All,
We are seeking candidates for the following
positions:
1) Product and Segment Manager
We are looking for candidates for the position of
Product and Segment
Manager for a Telecom Multinational company.
Position Title: Product and Segment Manager
Position Location: Karachi
Company Sector: Telecom
Company Type: Multinational Telecom Company
Salary: Up to About 200K -- may vary
Essential Requirements:
-- Recent experience in Telecom Cell Phone company
OR Telecom Wi-Max company
-- Experience as Product Manager/Segment Manager
(or similar role) -- or one step below if not at Manager level
SUMMARY
The Product and Segment Manager is responsible for
development and
implementation of the business plan for specific
segments of company
products that will achieve maximum return on
capital invested. The
position includes the approval of business plans
for each targeted
segment and achieving forecast profit and loss.
For each segment, this involves:
1. The development and continuing validation of a
market segment
assessment work for specific paper products;
2. The development and implementation of a
business plan that has as
its primary objective to maximize the cash return
from manufacturing
and sales of paper specific products. The plan
will incorporate input
from a sales plan that identifies customers and
freight, price
assumptions, manufacturing costs and competitive
factors with a 12
month and three year perspective; and
3. The identification of new product
opportunities.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Includes the following. Other duties may be
assigned.
-- Develop and execute a business plan for the
specific segment. The
plan requires feedback and support from a cross
functional team
including Product Development, Manufacturing, and
Sales. The plan will
include volumes targets by customer and location;
market strategies,
pricing policy, new grade line introductions, modifications
and/or
discontinuations consistent with the plan.
-- Monitor results and support sales and
distribution activities
including making joint sales calls to develop
additional business and
monitor customer issues.
-- Work with Sales and Product Development to
identify, analyze and
prioritize opportunities for new business. Monitor
reports from
technical representatives to surface and quality
concerns.
-- Monitor market trends, including demand, growth
rates, competitive
trends, new technologies and pricing, and
incorporate into the
business plan. Analyze and assess competitive
offerings to identify
differentiators and recommend pricing levels.
-- Develop market segment value models to
determine value propositions
and pricing policy. Work with sales to test and
validate the value of
our offerings and implement changes to maximize
value.
-- Document and report on product profitability,
sales activities and
operational metrics. Recommend pricing guidelines
for products.
-- Support the Product Development Stage Gate
process by providing
market information and justification for the
development of new
products. Create business cases for new product
opportunities.
-- Create collateral marketing materials that
accurately reflect the
features & benefits of the product line.
Communicate and provide
training to Sales Managers and Account
Representatives to assist them
in developing sales messaging.
-- Review and follow-up with manufacturing
operations regarding
quality issues and concerns to ensure the all
customer issues are
being responded to.
-- Reporting responsibilities including a monthly
written report that
provides a clear understanding of market segment
performance versus
planned performance. The report incorporates
summary sales data,
re-states annual goals and business strategy,
provides a brief market
update, a description of monthly business activity
and new business
development initiatives and includes a numerical
reconciliation of
sales volumes, average net realized prices,
inventory levels and order
backlogs.
FUNCTIONAL COMPETENCIES REQUIRED
-- Wide experience of product management practice,
development and
application of best
practice
-- Affinity with and knowledge of the latest
business developments,
technologies and services
used within the industry and affiliated industries
-- Broad experience in a marketing position within
a large consumer-focused
telecommunications or IP services company
-- Ability to develop meaningful consumer insights
and translate them
into market relevant
actions that achieve business plans and result in
increased value.
-- Also should be able to understand consumer
motivations, barriers
and behaviours and to
implement and exploit market research.
-- Basic ability to manage complex,
multifunctional projects in ways
that optimise the cost,
quality and speed of delivery.
-- Experience with billing platforms and tariff
plans
QUALIFICATIONS
-- To perform this job successfully, an individual
must be able to
perform each essential duty satisfactorily. The
requirements listed
below are representative of the knowledge, skill,
and/or ability
required. Reasonable accommodations may be made to
enable individuals
with disabilities to perform the essential
functions.
EDUCATION and/or EXPERIENCE
-- Masters' degree with majors in Business from a
reputable college or
university; and/ or 8 or more years related
experience and/or
training; or equivalent combination of education
and experience.
MANAGERIAL EXPERTIES / PERSONAL SKILLS
-- Product Management and Marketing experience
with successful IP Data
services and/or Telecommunications companies
-- Outstanding commercial perspective with the
ability to look at the
bigger picture for the company
-- Exhibits high level of creativity, problem
solving skills and resourcefulness
-- Results-oriented, with ability to define and
manage deliverables
against objectives
-- Ability to engage and influence both peers /
managers & agencies
-- Excellent Analytical skills
-- Excellent communication & interpersonal
skills
-- Strong leadership & organizational skills
-- Flexible, energetic and enthusiastic
personality
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2) Regional Sales Manager
We are looking for candidates for the position of
Regional Sales Manager for a large Telecom Multinational company.
Company Sector: Telecom
Position Title: Regional Sales Manager
Position Location: Karachi
Salary: 162.5K to 202.5K (This figure includes a
27.5K car allowance)
Additional benefits include:
Fuel 150 liters + Cell allowance 2.5K + OPD +
Healthcare for family
and parents + Group life insurance of Rs 3 Million
+ gratuity benefit
+ 2 to 3 salary bonus per year
Essential Requirements:
-- Recent experience in Karachi
-- Recent experience of working in Telecom Cell
Phone Companies or Telecom Wi-Max Companies
-- Experience of working as Regional Sales Manager
(or similar role of consumer sales -- NOT corporate sales)
Other Required/Preferred:
-- Experience working with Distributors
-- Pure Sales Experience required (Work for this
position involves SME/Residential sales)
Job Summary:
-- He/she is responsible for the direction and
management of all sales
and business development operations, including
market competitiveness,
pricing, compensation, and distribution and
channel strategy.
-- This position may include responsibility for
business development.
-- The RSM will drive the company's achievement of
its customer
acquisition and revenue goals.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Includes the following. Other duties may be
assigned.
-- Conduct residential & small business
consultations to win new clients
-- Maintain client contact/Quality control visits
-- Manage and implement creative marketing to
expand client base
-- Handling all issues pertaining to the operation
and success of the business.
-- Establishing excellent relationships with
mutually beneficial
parties and vendors.
-- Driving the business forward and winning
business.
-- Responsible for the coaching, development and
management of the
team to ensure that the negotiators deliver
against targets.
-- Responsibility for the recruitment, training
and motivation of all
members of staff.
-- Setting and monitoring targets.
MAJOR ACCOUNTABILITIES
-- Delivering on sales volume & value
objectives
-- Productivity for each alliance (assigned)
targets
QUALIFICATIONS
-- To perform this job successfully, an individual
must be able to
perform each essential duty satisfactorily. The
requirements listed
below are representative of the knowledge, skill,
and/or ability
required. Reasonable accommodations may be made to
enable individuals
with disabilities to perform the essential
functions.
EDUCATION and/or EXPERIENCE
-- Bachelor's degree (B.A.) Business &
relevant technical degree from
four-year college or university; and/or 3 or more
years related
experience and/or training; or equivalent
combination of education and
experience.
SKILLS
-- Excellent communications & presentation
skills in English & Urdu
-- Tactful, Excellent team player and a Go Getter.
Should be fast tracked
CERTIFICATES, LICENSES, REGISTRATIONS
Maintains a valid Drivers License.
LANGUAGE SKILLS
-- Ability to read, analyze, and interpret general
business
periodicals, professional journals, technical
procedures, or
governmental regulations.
-- Ability to write reports, business
correspondence, and procedure manuals.
-- Ability to effectively present information and
respond to questions
from groups of managers, employees, customers, and
the general public.
MATHEMATICAL SKILLS
-- Ability to calculate figures and amounts such
as discounts,
interest, commissions, proportions, percentages,
area, circumference,
and volume
-- Ability to work with mathematical concepts such
as probability and
statistical inference.
-- Ability to apply concepts such as fractions,
percentages, ratios,
and proportions to practical situations.
REASONING ABILITY
-- Ability to solve practical problems and deal
with a variety of
concrete variables in situations where only
limited standardization
exists.
-- Ability to interpret a variety of instructions
furnished in
written, oral, diagram, or schedule form.
--Ability to define problems, collect data,
establish facts, and draw
valid conclusions.
-- Ability to interpret an extensive variety of
technical instructions
in mathematical or diagram form and deal with
several abstract and
concrete variables.
SUPERVISION RECEIVED
-- Works under the broad policy guidance and
direction of the Head
Sales subject to any specific direction or
indirect supervision by
Chief Executive Officer.
RESPONSIBILITY FOR INTERNAL & EXTERNAL CONTACT
-- Daily contact requiring courtesy, discretion,
and sound judgment.
TOOLS AND EQUIPMENT USED
-- Laptop including crystal software, spreadsheet
and word processing software.
PHYSICAL DEMANDS
-- The physical demands described here are
representative of those
that must be met by an employee to successfully
perform the essential
functions of this job. Reasonable accommodations
may be made to
enable individuals with disabilities to perform
the essential function
-- While performing the duties of this job, the
employee is regularly
required to stand; walk; sit; use hands to finger,
handle, or feel;
reach with hands and arms; and talk or hear.
Specific vision abilities
required by this job include close vision, color
vision, and ability
to adjust focus.
WORK ENVIRONMENT and ENVIRONMENTAL CONDITION
-- The work environment characteristics described
here are
representative of those an employee encounters
while performing the
essential functions of this job. Reasonable
accommodations may be made
to enable individuals with disabilities to perform
the essential
functions.
-- The noise level in the work environment is
usually moderately quiet.
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3) Manager/Assistant Manager PR
We are looking for candidates for the position of
Manager/Assistant
Manager PR (Public Relations) at a Large
Multinational Company.
Position Title: Manager/Assistant Manager PR
[Note: There is only one position]
Company Type: Large Multinational Company
Position Location: Islamabad
Salary: About 100K to 200K for Manager; About 50K
to 100K for Assistant Manager
Essential Requirements:
-- 4 to 7 years (or more) work experience
(Manager or Assistant Manager rank will be
assigned based on credentials/seniority)
-- Recent experience in PR (Public Relations)
-- Recent experience in Multinational company or
PR agency or other prestigious company
-- Contacts with the media (such as with editors,
journalists, etc)
-- Excellent written and spoken communication
skills as well as presentation skills
Other requirements/preferences:
-- The ideal candidate should Hold BBA / BCS / MSc
/ MBA degree with
specialization in Marketing-Mass communications
-- Have minimum five years of experience in
successfully strategizing
and executing PR campaigns (Corporate or Agency)
-- Must possess Excellent writing skills, Good
analytical &
presentation skills, Be proficient in MS Office
Suite
Job description
-- Manage internal and external communication of
company's corporate,
product and brand image including media relations,
publications,
electronic and digital communication.
-- Develop & Implement PR strategy across all
mediums including digital media
-- Develop key PR initiatives such as corporate
key messages, press
events, press releases, speeches talking points,
training, and crisis
communication plans
-- Direct, manage, and coordinate retained PR
agency
-- Coordinate PR initiatives among relevant
departments within the company
-- Plan, coordinate, and schedule print and video
news releases
-- Maintain and enhance excellent relationship
with the existing
national, regional and international media
-- Manage reporting of media coverage; perform
trends analysis to
measure effectiveness
-- Stay abreast of local and international trends
and best practices in PR
-- Facilitate/manager the CSR (corporate social
responsibility) work for the company
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4) Business Development Director
We are looking
for candidates for the position of Business Development
Director at an advertising agency.
Position Title: Business Development Director
Company Sector: Media/Advertising
Company Type:
Position Location: Karachi
Salary: PKR 150,000 to 200,000 (Based on profile)
Other Compensation: Transportation/Car, Fuel
Allowances, Mobile Allowances,
Annual Bonuses and Profit (Management
slDiscretion), 5-10% of the Net (for the generated and maintained business).
Essential Requirements:
-- 7 to 10 years work experience
--
Advertising Agency experience
-- Business Development experience
--
Currently in Karachi OR Business Contacts in Karachi
-- Females preferred
-- Excellent interpersonal
communications/presentation skills
Other requirements/preference:
-- 7-10 years of Agency experience in the similar
capacity.
-- Masters preferably MBA from a reputable
institution
-- Strong market credibility and relationship with
clients.
-- Sound knowledge and insight of the marketing
mix including ATL,
digital, design, experiential, promotional
marketing a
-- Outstanding communication and influencing
skills, both written and
-- Between age: 30-40
-- Females (Preferred)
Profile:
-- The Business Development Director will be
responsible for building
and developing clients and ensuring impeccable
agency growth. The
account team, ensuring timely and efficient
deliverance of projects
Key Responsibilities
The Business Development Director's main
responsibilities:
-- Preparing Strategies for the agency’s senior
member/s of the team.
-- Identifying new clients/brands/business
opportunities, initiating
and preparing client pit deals and supervising the
smooth account
servicing for the new clients
-- Generating additional briefs from existing
clients based on an
understanding of the client's business base, needs
and what the agency
can offer.
-- Monitoring, analyzing and reviewing results to
facilitate
improvements and reduce inefficiencies maintaining
effective
relationships with key clients.
-- Forecasting to prepare and develop the client's
business plan.
Recruiting new staff and overseeing the
development of new team
members.
-- Liaising internally with the Creative,
Planning, Experiential,
Digital and Finance departments
-- Looking over the P&L of the agency.
Experience and Expertise
The Business Development Director will have:
-- 7-10 years of Agency experience in the similar
capacity.
-- Strong market credibility and relationship with
clients.
-- Sound knowledge and insight of the marketing
mix including ATL,
digital, design, experiential, promotional
marketing a
-- Outstanding communication and influencing
skills, both written and
-- A proven track record of working with high
profile clients and
delivering high class performances for an
integrated
-- Unrivalled strategic insight
-- Problem solver
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5) Head of Marketing and Communications (Exams)
We are looking for candidates for the position of Head of
Marketing
and Communications (Exams) for a Large
International Organization.
Position Title: Head of Marketing and
Communications (Exams)
Position Location: Karachi
Sector: Development Sector
Company Type: Large International Organization
Salary: Rs 112K to 175K -- based on candidate
credentials
Note: Job will require travel within Pakistan
Essential Requirements:
-- About five years (or more) work experience
-- Recent experience in Multinational (or similar)
company
--
Experience in Marketing or Brand Management
-- Excellent English-writing skills --
Experience of writing (scope of work for this job includes writing stories)
-- Experience in developing and executing a
Marketing Strategy
-- Experience in Marketing Research
Other requirements/preferences:
-- At least 5 years experience in a managerial
role; three of which should
be in a marketing role, preferably brand
management
-- Extensive experience in writing stories
-- Bachelor’s degree or equivalent (Marketing
qualification)
-- Knowledge of foreign examinations and
qualifications, and project
management tools.
Purpose of Job:
To ensure that customers (people whom we engage
with internally or
externally e.g. colleagues,
clients etc.) are put at the centre of delivering
focused products and
services at the right time, in
the right place and in the most appropriate way.
Key Accountabilities and Responsibilities
-- To act as the national lead in helping to
develop and deliver the
annual Exams Marketing Plans within the allocated
budgets
-- To gather and apply customer/market
intelligence in formulating
both marketing and
customer services strategies
-- To analyze and evaluate actual customer
experience against expectations using
feedback, benchmarking and management information
and to act on the results
-- To develop stories that can be used in internal
and external communications.
Context and Environment
-- The post holder working with a Marketing
Consultant will be
required to develop and
execute a marketing strategy for Exams utilizing a
budget of in excess
of GBP150k in an
environment where the key product faces a number
of challenges
in the form of
an unstable and often negative education policy
changes, the
appearance of
aggressive market competitors, the existing
challenge of competitors
and an economy in
recession.
-- The job will require travel within Pakistan
Key Relationships
-- The post holder will be working closely with
the following stakeholders:
-- With the Exams Marketing Consultant, Regional
Exams Director’s,
Business, Development Director and Exams Product
Managers & Director
Marketing & Customer Services.
-- With external partners with whom we would like
and need to work for
mutual marketing
and customer service benefits
Behavior:
-- Making it happen
-- Being Accountable
-- Working Together
(all at more demanding level)
Skills and Knowledge:
-- Excellent written and spoken communication
skills both in English and Urdu
-- Knowledge of foreign examinations and
qualifications
-- Strong Customer Services management skills
including having a clear
and comprehensive
understanding of the nature, profile and demands
of customers
-- Knowledge of marketing research tools and
methodologies
-- Knowledge of project management tools
Experience:
-- At least 5 years experience in a managerial
three of which should
be in a marketing role, preferably brand
management
-- Extensive experience in writing stories
Qualification:
-- Bachelor’s degree or equivalent
-- Marketing qualification
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6) Head of Customer Service and Compliance
We are looking for candidates for the position of Head of Customer
Service
and Compliance for a Large International
Organization.
Position Title: Head of Customer Service and
Compliance
Position Location: Lahore
Sector: Development Sector
Company Type: Large International Organization
Salary: Rs 112K to 175K -- based on candidate
credentials
Note: Job will require travel within Pakistan
Duration: Indefinite Contract
Essential Requirements:
-- About 5 years (or more) experience
-- Recent experience in Multinational (or similar)
companies
-- Customer
Service experience
-- Call Center experience
-- Quality Assurance experience (i.e. experience
with Standardization and Processes)
Other requirements/preferences:
-- At least 3 years experience in a managerial
role including
experience of directly managing people/teams.
-- Demonstrable strong customer services
experience in any industry
(Services; Industrial or FMCG, Telecom etc);
including managing customer service delivery and
complaint handling.
-- Some experience of project management
-- Minimum of 1 year experience of quality control
and/ or auditing of
systems and processes
-- Some experience of working in/managing a call
centre environment
-- Bachelor’s Degree in Business, Management or
equivalent
Purpose of Job:
In a national role to contribute to the secure
management and delivery
of examinations in
Pakistan by ensuring that standard operational
procedures are in place
and are being monitored.
This post has a major role in developing and
implementing appropriate
quality assurance
processes and efficiency improvements. The post
holder will play a
national role for assisting organization in
leading service innovation for Exams.
Alongside, the post holder will provide strategic
leadership to the organization and operational
enquiry management teams.
Key Accountabilities and Responsibilities
-- To ensure all exams systems and processes
across Pakistan are
standardized and implemented nationally.
-- To ensure that there are regular audits of
Exams systems in all
regions and ensure compliance and suggestions for
improvement.
-- To act as the national point of contact for
assistance,
clarification and guidance in
interpreting and applying Exams policies and
systems.
-- To ensure Exams web pages are up to EQS
standards, up to date and meeting the
current and anticipated future needs of customers
-- To assist organization in leading on all
outsourcing projects and new
products and service
development and implementation e.g. Touch points
project.
-- Manage the national re-inspections and quality
assurance process.
-- To lead the organization in a way that will
deliver outstanding results
to both its external and internal clients as well
as ensuring exams
second level enquiry
management meets corporate standards. Frequent
travel to Karachi is essential.
Context and Environment
-- The maintenance of the integrity and security
of Exams materials
and processes lies
at the heart of credibility with Examination
Boards and it’s
importance takes on a more
profound meaning in probably the biggest Exams
operation in the entire network.
-- The exams business is a progressively growing
one and the role
plays an integral part
in helping to manage this growth in an effective
and efficient manner
through ground
breaking product innovation, with a focus on
greater efficiency.
-- The organization has a critical role in
ensuring Exams candidates
potential and actual are given
the highest levels of service quality. The post
holder will need to
direct the staff and
activities of the organization working closely
with the organization
Manager to maximize utilization of
staff and services.
-- Frequent travel within Pakistan.
Key Relationships
The post holder will be working within a
complicated management matrix
and with a wide variety
of internal clients as well as developing key
business relationships
with external partners:
-- With Business Development Director, Regional
Exam Directors,
Examiners & Invigilators,
Web Development Manager
-- External business partners current and
prospective
-- S/he will line manage the ORGANIZATION manager
and work closely
with teams on customer
profiling and service improvement.
Behaviours:
-- Being Accountable
-- Shaping the Future
-- Working Together
(all at more demanding level)
Skills and Knowledge:
-- Excellent interpersonal skills and ability to
work effectively
across a large team
-- Strong written and spoken communication skills
in English
-- Strong IT skills
-- Knowledge of tools used for customer service
evaluation and compliance
-- Project management tools
Experience:
-- At least 3 years experience in a managerial
role including
experience of directly managing people/teams.
-- Demonstrable strong customer services
experience in any industry
(Services; Industrial or FMCG);
including managing customer service delivery and
complaint handling.
-- Some experience of project management
-- Minimum of 1 year experience of quality control
and/ or auditing of
systems and processes
-- Some experience of working in/managing a call
centre environment
Qualification:
-- Bachelor’s Degree in Business, Management or
equivalent
Apply:
Interested candidates send updated CVs (along with current and expected salary package) with the name of position in subject line to rah...@careerpakistan.org latest by 20th June, 2011. These are urgent positions and need to be closed on asap basis.
regards,
Program Consultant
Career Pakistan
rah...@careerpakistan.org
www.careerpakistan.pk
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