This is just getting nowhere... at all. Crashes. For 3 months now

[Graf_Allrad]

Sorry guys... But this needs to be said:

I have bought your software pretty much right after it was available
for purchase. Version 1.0 ? What the heck, I'll give it a try...

It messed up my database, it did funny things to my tags, it placed
"msng" all over the place, it crashed, it was slow, it was just awful.

Allright. I guess the software was not ready back then. Finally found
this google group, reading in it ever since...

beta 5, beta 7, beta 10, beta 11. beta whatever.

And its always the same. Always. People try it, they are all polite
about it, and its always the same result in the end: Software
crashing, not working as promised.

People send in their crash reports, 3 times, 5 times. And it still is
not working.

What are you guys doing ?

Are you testing on a 200 song database ?

I have 40.000+ songs, my Mac is fast enough, it has enough RAM.
Tagalicious takes 2 to 3 minutes to load... just to start up. Tag a
song, maybe it works, send it to itunes, maybe it works, do it again.
crash. Always. Mark more than 20 songs at one time... bang.
Do anything out of the ordinary, click too fast... crash...

And it has not changed for the last whatever versions you are sending
out for beta.


Go pool your itunes songs in your office, create a large database, go
get someone to thoroughly test it. Don't put the task of alpha testing
on us, the poor users. Stop having us send in crash reports. Do the
homework yourself ! This is not shareware.
If the software is not ready for usage - fine. Tell us. Stop selling
it.

Fix it, now. Invest. And get a marvelous idea on the market as it
should be: Working, not crashing. You guys could do so much with this
software, but not this way...


I cannot believe this is all happening... For 3 months now... #Fail


TC

[simX]

I would be interested in knowing how Tagalicious 1.0 "messed up your
database" if you have to personally approve all the changes that
Tagalicious suggests. None of it is automatic. Are you tagging
tracks and then just immediately choosing to update all your tracks?
The "msng" bug was limited to the 1.1 betas, so I have trouble seeing
how you complain about that when you didn't report it. I know of no
trouble transferring tags to iTunes in the 1.0.x releases. (By the
way, the "msng" bug is fixed in the latest 1.1 beta.)

Regardless, you're right that there are crashers and problems with the
current release version. That's why we opened this Google group,
because there were problems that we didn't catch before releasing 1.0
and 1.0.1. But many of our users have also had little trouble with
the release version.

I'm testing Tagalicious on my own database (5000 songs large), and one
developer at our office has a library roughly matching your 40000 song
database. We have identified and corrected certain problems on our
own but we can't find all of them. If beta testers don't report
problems and crash reports, we can't fix their problems.
Additionally, crash reports are automatically sorted when we receive
them so we can look at the frequency and see which problems are
occurring the most. If you can't be bothered to send in your crash
reports, I won't know that you're having problems.

There are many more users on this group that have made responses that
are far more helpful than your first post to this list (despite your
contention that you've tried all the betas). Some people have
reported crashers that are too constant to make the current beta
usable. We're working on resolving these before the 1.1 release. It
would have been nice to hear about your thoughts and problems earlier,
when you first encountered them.

If you'd like to continue this conversation focused on your specific
problems, I'm happy to do so.

-- Simone

[ahar...@gmail.com]

Simone,
When do you currently plan to release 1.1? I ask because I've been particularly prone to crashes and I haven't yet had a chance to try out the latest beta. If you plan to release 1.1 in the very near future let me know so I can be sure to try tagging a lot tonight and collect crash reports if needed.

[Shannon Hogan]

I agree.. Absolutely pathetic effort.

Sent from my iPhone

[simX]

I am optimistic that the crashing problems have been fixed in 1.1b13.
Please try this beta, if you are still so inclined.

AH: we're planning to release as soon as possible, once the stability
problems have been fixed. Please do test beta 13 a lot and submit
crash reports!

-- Simone

On Dec 15, 4:40 pm, Shannon Hogan <shannonpho...@gmail.com> wrote:
> I agree.. Absolutely pathetic effort.
>
> Sent from my iPhone
>

[JuiceBox]

Thanks for the constructive comment Shannon! It's good to know that
you're actively trying to help with beta testing!