Kefir Live Grains

[Giacometta Fritchman]

Kefiris a living culture, a complex symbiosis of microflora that naturally form grains or cauliflower-like structures (sometimes called plants) in the milk. So far more than 50 strains of bacteria and yeasts have been found in milk kefir worlwide. European kefir typically contains over 20 different bacterial strains. As the culture ferments the milk these structures grow, creating new grains in the process. Real kefir from live culture is an endlessly self-propagating process

You will receive a sachet of grains in liquid (to keep them safe on their journey to you) This liquid is provided to keep the grains alive and healthy on their journey to you. 10g of grains will brew you 500ml every 24-48 hours and you can brew more once they grow.

Once received all Live kefir grains require settling as they adjust to there new environment (they are very temperature sensitive) this takes between 3-5 brews. Once settled they will make yummy kefir everyday. The grains grow VERY quickly so you can quickly increase the volume you brew if desired as your grains naturally grow and replicate themselves, although it may not seem like you get much the grains pack a powerful punch and having too many grains when you start brewing is not helpful. You will receive access to our online resources including instructions, videos and our blog with helpful hints and tips and full email support. We do not just send you the grains and leave you to get on with it, we are here to help you begin your brewing journey.

Our grains are guaranteed to work so if you have any problems or issues just get in touch sup...@happykombucha.co.uk (pop the grains in some milk in the fridge covered in some cling film in the mean time, please do not throw them away).

We only dispatch Mon-Thursday to avoid the live cultures sitting in the post over the weekend and sometimes we may have to wait for a culture to finish growing before we can send it.

We will try to get orders dispatched as quickly as possible but due to the nature of the goods as well as the volume of orders we receive it is not instant dispatch and in most cases it will take us at least a day or so to pack up orders.

We apologize that this will increase postage costs but this is because we have had to switch to fully tracked services as Royal mail do not seem to want to deliver letters or untracked post. They have also just increased their prices by 10% and added a new climate surcharge and also a further fuel surcharge and a peak time surcharge (they are now charging more when they are busy!) and they now charge us to return to sender if there has been an address issue that prevented delivery.

If you believe your item is lost/not delivered/incorrectly delivered, you need to provide specific evidence. This applies if the item has been tracked to the recipient's delivery office, and there's no tracking to confirm delivery has been made or attempted. Alternatively, if the item has been confirmed as delivered, but you believe the delivery information is inconclusive, you will need to provide evidence if any of the following apply:

Please note that where an item is tracked as delivered to the intended address, and delivery evidence supports this, they will not consider any claim for loss. If the item has been stolen from a secure location or by a neighbour this will need to be reported to the police.

These are Royal Mail's new rules, we have no option but to follow them. If you do not provide us with the evidence that Royal Mail require we will not be able to help. Royal Mail are doing this due to a huge rise in fraudulent claims and mail fraud.

As we sell a lot of glass and fragile items we do have to use a great deal of packaging. We do try to keep it to a minimum BUT we would rather your item arrived in one piece than be mean with the packaging.

HOWEVER all of the packaging that we use is either recycled, can be recycled or is biodegradable. The only exception to this is the tape we use which is made from PVC and needs to be thrown in the normal waste.

If you purchase an item that we have not physically made (ie from Kilner or Kefirko) we cannot guarantee the internal packaging is plastic free but we do encourage our suppliers to use as little plastic as possible.

Please note: all delivery times are aims and are not guaranteed. Please do expect some delays at present. Please do not worry about live cultures please see the guide below for how long they can be in their packaging.

Please note: it is your responsibility to ensure that the name & address you have given us correct. Our website sends your address exactly as you input it into Royal Mail/EVRI/DPD to produce the delivery label. It is very difficult to amend details once they have been passed on to the couriers. We cannot amend an address once an order has been dispatched. If you need us to change a name or address then please give us a call on 01323 730091 (Mon-Thurs 9am-4.30pm) please do not sent the request by email. We will try our best to amend address's where we can but we cannot always guarantee that we will be able to.

We use DPD/EVRI/ROYAL MAIL as our standard shipping method. You will be informed of the progress of your order via email or SMS depending on the details you have given us. We will provide the courier with your email address or mobile number and they will contact you with delivery information, this email/text message also contains the information needed to rearrange or alter the delivery.

Please note: we cannot ship to Poste Restante address' and if you would like something sent to a BFPO address please check that whatever you are purchasing is allowed to be sent. The rules have changed on this and items returned due to incorrect customs will not be resent.

Where items are returned to the sender for the below reasons, you will be charged a standard rate by Royal mail to return the item back to us (5.95) These charges will be taken from any refund issued.

What happens if your order states that it has been delivered but you cannot find it?Free shipping offer is available for orders over 50* to any UK address and is sent via our standard service. It is not available for deliveries to a non UK address or for orders that are heavier than 15kg.

FOR ALL OF THE ABOVE DESTINATIONS PLEASE CHOOSE HIGHLAND AND ISLAND AS YOUR POSTAGE OPTION. if incorrect postage option is selected we will either send your order out via Royal Mail where possible or will contact you to pay additional postage costs.

If your order is delayed by the delivery company please contact us and we will chase up the delivery. If we replace your order and the original order then arrives please contact us to arrange to have the goods returned to us. DO NOT THROW THE GOODS AWAY. We will replace goods once the delivery company have confirmed that the goods are lost, we will no longer replace the order until we have had this confirmation from the courier. Sadly we have had to implement this policy due to the levels of fraud that we are currently facing. We will ask you to fill in a form in order to claim with the courier. This is for GDPR compliance. Royal Mail do not class an order as late until 10 working days have passed since posting.

If your order arrives broken or damaged then please inform us within 7 days and take photographs of the damaged goods and packaging. Once we have received photographs of the damaged items and packaging we will replace the item as soon as possible. If we do not receive photographic evidence of the damage we will not be able to process a claim and therefore will not be able to offer a refund/exchange.

We send all orders with a GPS delivery confirmation and some with full tracking (depending on what you select at the checkout). This is a scan shows the location of the delivery as well as the time and date. Some of our smaller orders are sent in letterbox boxes so check that it has not simply been posted through your door (or an immediate neighbors). Often with these deliveries another member of your household has picked up the delivery and forgotten to mention it so its best to double check this. Some of the services that we use provide a delivery confirmation photo so please check the photo as it will often show you were they have left the delivery. If it still cannot be located contact us on 01323 730091 (Mon-Thursday) and we will get that investigated. Please be aware that if the delivery needs to be investigated we will no longer replace the goods until this investigation is completed due to the current high levels of mail fraud we are currently experiencing.

We do try and make sure that all orders are 100% correct however they all packed by humans so occasionally we do make mistakes. If we have made an error with your order please give us a call (01323 730091 Mon-Thursday) and we will get that investigated and rectified for you.

Currently we have had to suspend shipments to the EU countries due to difficulties with the EU border and our logistic partners. We are currently working on a solution and hope to reinstate ordering very soon. Trade shipments are still able to be processed.

Kefir is not yogurt. Kefir is not spoonable. Although there are recipes to make your kefir thicker, the typical kefir recipe produces a drink a bit thicker than milk but less thick than a milk shake. Slightly sour. The longer the ferment the more sour. Kefir that is fermented longer - past the Kefir stage becomes Curds and Whey and the longer Curds and Whey is fermented the more whey. Curds and Whey is how cheese is made.

Kefir is a ongoing, continuous ferment. Starts with milk then kefir then curds & whey and then cheese. You choose when its right for you. There are variables such as Time, Temperature, ratio of grains to milk, type of milk and personal preferences. Unlike store bought kefir, which is neutered, treated, and altered to stay "frozen" in time in taste and texture, living, live Kefir Grains are all natural and continues to ferment through all its phases and each phase is healthy and beneficial - without any additives, chemicals or alterations. Just natural functional real food. Live Kefir Grains will continue to produce more and more Kefir - FOREVER !

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