Downloadand install the 7.1 Surround Sound software and use the activation code that came with your purchase. You will need a Razer ID to activate the software. Currently, the activation code is included with a purchase of the following products using a scratch card that comes with the package or by registering the product through Razer ID:
Perform a few troubleshooting steps if you experience sound issues on your Razer headset including hissing, static, or buzzing while 7.1 Surround Sound is enabled. See the answer below for detailed instructions.
It is not necessary to remove the Razer Surround/Surround Pro, you can use either software. We recommend using the 7.1 Surround Sound and disable or turn OFF the Razer Surround/Surround Pro especially if you are using the Kraken (2019), Kraken X, or newer analog headset for better surround sound experience.
The activation code can only be used once, and it will be tied to your RazerID. This allows you to install the app on any system and keep your license. After the activation, the 7.1 Surround Sound does not require an internet connection to function.
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