Fw: 2nd Session of The Africa Water and Sanitation Forum | Thursday, 23 April 2015 | 4:00PM – 6:00PM Nairobi Time (Room 1495) | 9:00AM-11:00AM DC Time (MC 3-850 VC)
Dirk Gorissen
Sent: 13 April 2015 18:37
Subject: 2nd Session of The Africa Water and Sanitation Forum | Thursday, 23 April 2015 | 4:00PM – 6:00PM Nairobi Time (Room 1495) | 9:00AM-11:00AM DC Time (MC 3-850 VC)
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The Africa Water and Sanitation Forum A Practical Guide to Citizen Feedback Systems Improving public services through ICT-enabled citizen engagement Organized by the Water Global Practice in cooperation with the Social Accountability & Demand for Good Governance Community of Practice, and the Fragility, Conflict and Violence Group Thursday, 23 April 2015 | 4:00PM – 6:00PM Nairobi Time (Room 1495) | 9:00AM-11:00AM DC Time (MC3-850VC) | Other sites listed below |
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RSVP & Add to calendar: Notes Users, Click this link | Outlook Users, Click this link
The World Bank has recently made a strong commitment to citizen engagement in its own work, pledging to mainstream beneficiary feedback in all of its investment project financing by fiscal year 2018. However, making citizen feedback work is not an easy task: to elicit a meaningful public response, both incentives and avenues for feedback must be in place; to translate feedback into results improvements, a functional response mechanism must be organized; to secure gains in the long-term, beneficiary feedback must be institutionalized. Join Utpal Misra (GGODR, Washington), Maximilian Hirn (GWASA), Zubair Bhatti (GGODR, Pakistan) and Stephan Massing (GGODR, Washington) for a discussion of how to make citizen feedback work to improve services. Utpal Misra form the World Bank’s Citizen Engagement Secretariat will provide an overview of the World Bank’s history, strategy and commitments on beneficiary feedback, and how these will affect World Bank operations going forward. The forum will then explore and discuss two practical implementations of beneficiary feedback mechanisms: Maximilian Hirn will present the MajiVoice project, a winner of the World Bank’s Innovation Fund competition, which has developed a new customer management tool that links Kenyan citizens, the national water sector regulator and some of the country’s largest utilities. In Nairobi, MajiVoice has led to a tenfold increase in reported complaints, a 94% complaint resolution rate and a halving of response times. Zubair Bhatti, co-author of the book Logged On: Smart Government Solutions from South Asia, will share his experience implementing a major citizen monitoring program to fight petty corruption and monitor service delivery in Pakistan’s Punjab province. The Program has reached 7 million citizens with about one million responses recorded in the dashboard. Featured in The Economist, the Program is also the subject of a recent Princeton University case study. The two practical examples of feedback mechanisms will be put into the context of fragile states by Stephan Massing, who has been working on governance issues in Somalia, and then opened up for discussion and questions. The session will be chaired and moderated by Glenn Pearce-Oroz, the Principal Regional Team Leader for WSP-Africa. This discussion will mark the second event of The Africa Water and Sanitation Forum, a monthly Africa dialogue series designed and steered by the Water and Sanitation Program-Africa in the World Bank’s Water Global Practice. The monthly forums will provide an opportunity for the Water Global Practice to draw on experience and research to share messages and lessons that are of practical significance to the Bank and its clients. It will also provide a platform for peer-to-peer learning among Task Team Leaders, opportunities for improved interaction with clients and water and sanitation experts. |
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Moderator Glenn Pearce-Oroz Principal Regional Team Leader GWASA |
Presenter Utpal Raj Misra Operations Officer, Governance GP, Washington DC |
Presenter Maximilian Hirn Economist GWASA |
Presenter Zubair Khurshid Bhatti Senior Public Sector Management Specialist, Governance GP, Pakistan |
Discussant Stephan Massing Senior Public Sector & Governance Specialist, Governance GP, Nairobi |
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Videoconference Sites |
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Washington: MC3-850VC, Benin: WB Cotonou-1, Burkina Faso: Ouagadougou 0-05, DRC: WB Kinshasa-6, Ethiopia: WB Addis Ababa-4 , Kenya: WB Nairobi-6-1495, WB Monrovia-2 - Kpatawee-PRIVATE, Mozambique: Maputo K-Building 2-02, Niger: WB Niamey-1, Nigeria: Abuja Main Building 2-118, Senegal: Webex/Audio , Tanzania: WB Dar Es Salaam-2 PRIVATE, Uganda: WB Kampala-1 Bwindi, Zambia: Lusaka BancABC Building 1-316, Zimbabwe: Harare Old Lonrho Building 0-06, Pakistan:Islamabad Main Building 1-120
Join WebEx meeting: Meeting number 738 862 500; Meeting password 6BhjhYGM; Audio Connection: Call-in numbers Toll: 1-650-479-3207 Access code: 738862500 Video Conference Details: Video address55760023 External IP: 192.86.98.175 followed by internal dial-in number 55760023 |
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Contact Information |
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For more information, please contact Norah Osoro at nos...@worldbank.org |
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www.worldbank.org/water www.blogs.worldbank.org/water www.twitter.com/worldbankwater
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