Trouble with bad sets
Fainman, Linda
Hi, everyone, I got 2 responses from the 24 hr helpline. The first has to do with people who have leaky sites. Here is their response:
When it comes to leaks, there is not may reasons behind it. Sometimes it can be the insertion technique. Sometimes it may be something wrong with the adhesive or maybe the adhesive is not staying intact to the skin due to sweating or lotions the customer may be using. Sometimes the sites may be being pulled or tugged on. This is why we encourage customer to call in so if possible we can offer some assistance and t/s to see what is causing the issue.
The second response was after I wrote back to them asking about the leaky reservoirs that I think many of you were concerned with:
Well the reservoirs o rings can sometimes be damaged if the plunger is pulled from the reservoir after filling it. 99 percent of the time leaks in reservoirs are because of damaged o rings. The customer wants to make sure that they are turning the plunger counter clock wise until it falls out of the reservoirs to prevent damage to the o rings. I hope that makes sense.
I then asked if pulling the plunger out and putting it back in before filling the reservoir could damage the o rings, and was told yes. There has not been any particular lot number reported with any of these problems. Please let me know if you have further questions, but I again encourage any of you who think you have a problem with either a reservoir or infusion set to call the 24 hr helpline. Happy Holidays!!
Kindly,
Linda Fainman RN, CDE
Senior Diabetes Clinical Manager
Cell: (847) 452-3147
Fax: (847) 564-4508
Email: linda.b...@medtronic.com
[CONFIDENTIALITY AND PRIVACY NOTICE] Information transmitted by this email is proprietary to Medtronic and is intended for use only by the individual or entity to which it is addressed, and may contain information that is private, privileged, confidential or exempt from disclosure under applicable law. If you are not the intended recipient or it appears that this mail has been forwarded to you without proper authority, you are notified that any use or dissemination of this information in any manner is strictly prohibited. In such cases, please delete this mail from your records. To view this notice in other languages you can either select the following link or manually copy and paste the link into the address bar of a web browser: http://emaildisclaimer.medtronic.com
Lindsey Hanna
Sent from my iPhone
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Fainman, Linda
Linda Fainman, RN, CDE
Sr. Diabetes Clinical Manager
Cell-847-452-3147
linda.b...@medtronic.com<mailto:linda.b...@medtronic.com>
Sent from my iPad
On Dec 27, 2012, at 12:31 PM, "Lindsey Hanna" <hanna....@gmail.com<mailto:hanna....@gmail.com>> wrote:
Thank you, Linda. If I change the reservoir but keep the same tubing ( so just unattached the current tubing from old empyt reservoir and attach a new resevoir, then prime pump and site as usual) could this cause problems? For example, if I ran out of insulin, but still had a good site (and within the 3 day window for site usage).
Thanks
Lindsey
Sent from my iPhone
Hi, everyone, I got 2 responses from the 24 hr helpline. The first has to do with people who have leaky sites. Here is their response:
When it comes to leaks, there is not may reasons behind it. Sometimes it can be the insertion technique. Sometimes it may be something wrong with the adhesive or maybe the adhesive is not staying intact to the skin due to sweating or lotions the customer may be using. Sometimes the sites may be being pulled or tugged on. This is why we encourage customer to call in so if possible we can offer some assistance and t/s to see what is causing the issue.
The second response was after I wrote back to them asking about the leaky reservoirs that I think many of you were concerned with:
Well the reservoirs o rings can sometimes be damaged if the plunger is pulled from the reservoir after filling it. 99 percent of the time leaks in reservoirs are because of damaged o rings. The customer wants to make sure that they are turning the plunger counter clock wise until it falls out of the reservoirs to prevent damage to the o rings. I hope that makes sense.
I then asked if pulling the plunger out and putting it back in before filling the reservoir could damage the o rings, and was told yes. There has not been any particular lot number reported with any of these problems. Please let me know if you have further questions, but I again encourage any of you who think you have a problem with either a reservoir or infusion set to call the 24 hr helpline. Happy Holidays!!
Kindly,
Linda Fainman RN, CDE
Senior Diabetes Clinical Manager
Cell: (847) 452-3147
Fax: (847) 564-4508
[CONFIDENTIALITY AND PRIVACY NOTICE] Information transmitted by this email is proprietary to Medtronic and is intended for use only by the individual or entity to which it is addressed, and may contain information that is private, privileged, confidential or exempt from disclosure under applicable law. If you are not the intended recipient or it appears that this mail has been forwarded to you without proper authority, you are notified that any use or dissemination of this information in any manner is strictly prohibited. In such cases, please delete this mail from your records. To view this notice in other languages you can either select the following link or manually copy and paste the link into the address bar of a web browser: http://emaildisclaimer.medtronic.com
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T1DLounge list is an unmoderated list. Messages are strictly the opinion of the sender and do not necessarily reflect the policy of the Type 1 Diabetes Lounge.
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You received this message because you are subscribed to the Google Groups "Type 1 Diabetes Lounge" group.
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T1DLounge list is an unmoderated list. Messages are strictly the opinion of the sender and do not necessarily reflect the policy of the Type 1 Diabetes Lounge.
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Lindsey Hanna
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