Re: {T-Mobile-US} T-mobile
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Joseph Singer
Oct 27, 2012, 5:14:26 AM10/27/12
to t-mob...@googlegroups.com
This group is for T-Mobile US i.e. it's for people who use T-Mobile USA. T-Mobile is in many countries, but T-Mobile US cannot help you.
On Oct 25, 2012, at 23:53, Sergio wrote:
>
> I think it may be interesting to know how T-mobile behaves in countries where customers are not protected adequately by the law.
>
> I live in Europe (The Netherlands); I made the mistake to start a subscription with T-mobile at the end of August. Soon I realized that their data network is rubbish: in the place where I live (in the center of a 15000 people town), I get between zero and a few kbps (but mostly zero): I can not even check the subject of my e-mails, completely useless; nevertheless on the web site of T-mobile the area is specified as covered properly. Within the first week, which according to the European regulation (in theory) allows a customer to cancel a contract, I phoned the call centre to perform the cancellation; I was told to do this in the shop where I signed the contract; I had to drive far from my work and during working time in order to do it; I got a receipt of the request; I kept on wasting my time testing if it was a temporary problem but after two more weeks I was convinced that it was impossible to hope for more than nothing from their network; I got an sms asking me to call the call centre which confirmed that there was no temporary problem; I confirmed to the call centre the request to cancel the subscription many more times but nothing happened; at the beginning of October I sent a fax (you have no address, only the useless call centre or the fax number). I got no reply, it is clear that they try to exhaust you by refusing any contact except with the call centre which can not forward you any responsible, useless as their network.
>
> Please choose another provider for your cellular
>
>
>
>
> --
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Joseph Singer, Seattle, Washington USA
mailto:jos...@jsinger.org
http://babble.ly/TV70 [mobile] +1 503 961 0349 [Télécopieur]
On Oct 25, 2012, at 23:53, Sergio wrote:
>
> I think it may be interesting to know how T-mobile behaves in countries where customers are not protected adequately by the law.
>
> I live in Europe (The Netherlands); I made the mistake to start a subscription with T-mobile at the end of August. Soon I realized that their data network is rubbish: in the place where I live (in the center of a 15000 people town), I get between zero and a few kbps (but mostly zero): I can not even check the subject of my e-mails, completely useless; nevertheless on the web site of T-mobile the area is specified as covered properly. Within the first week, which according to the European regulation (in theory) allows a customer to cancel a contract, I phoned the call centre to perform the cancellation; I was told to do this in the shop where I signed the contract; I had to drive far from my work and during working time in order to do it; I got a receipt of the request; I kept on wasting my time testing if it was a temporary problem but after two more weeks I was convinced that it was impossible to hope for more than nothing from their network; I got an sms asking me to call the call centre which confirmed that there was no temporary problem; I confirmed to the call centre the request to cancel the subscription many more times but nothing happened; at the beginning of October I sent a fax (you have no address, only the useless call centre or the fax number). I got no reply, it is clear that they try to exhaust you by refusing any contact except with the call centre which can not forward you any responsible, useless as their network.
>
> Please choose another provider for your cellular
>
>
>
>
> --
> You received this message because you are subscribed to the Google Groups "T-Mobile-US" group.
> To view this discussion on the web visit https://groups.google.com/d/msg/t-mobile-us/-/Cl2-MfuuaTsJ.
> To post to this group, send email to t-mob...@googlegroups.com.
> To unsubscribe from this group, send email to t-mobile-us...@googlegroups.com.
> For more options, visit this group at http://groups.google.com/group/t-mobile-us?hl=en.
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Joseph Singer, Seattle, Washington USA
mailto:jos...@jsinger.org
http://babble.ly/TV70 [mobile] +1 503 961 0349 [Télécopieur]
Joseph Singer
Oct 29, 2012, 8:08:20 PM10/29/12
to t-mob...@googlegroups.com
Then why are you asking for support from a T-Mobile operation not in the USA? If you want to send a beef there are lots of places that would be more appropriate and perhaps could do you some good. As far as I can see you're just complaining and it appears that you don't want to fix any of your problems. I can't see anything else since your complaining to this group about your problems with a T-Mobile that has nothing to do with T-Mobile USA.
On Oct 29, 2012, at 01:18, Sergio wrote:
> Yes I know that it is for the US, I do not expect support from T-mobile US
> To view this discussion on the web visit https://groups.google.com/d/msg/t-mobile-us/-/dGof_-JM0C8J.
On Oct 29, 2012, at 01:18, Sergio wrote:
> Yes I know that it is for the US, I do not expect support from T-mobile US
Joseph Singer
Oct 30, 2012, 9:49:41 PM10/30/12
to t-mob...@googlegroups.com
If you wish to debate T-Mobile's policies I suggest you get on a plane and go to Deutsche Telekom's (T-Mobile's parent company) corporate offices in Bonn. Otherwise your comments don't mean a thing and is just political grandstanding. And what is it that T-Mobile is "producing in third world companies?" As far as I know T-Mobile doesn't manufacture anything.
On Oct 30, 2012, at 07:32, Sergio wrote:
> T-mobile is a multinational, I guess it is fair to assume that if, say, 10 people in the USA start a contract with other providers rather than T-mobile they deserve it.
>
> When a multinational uses children in the 3rd world to produce at extremely low cost, people have the right to know it.
>
> My problem is different but conceptually similar and people should know how some multinationals behave, worldwide, taking advantage of local legislation. Than they can make their choice.
On Oct 30, 2012, at 07:32, Sergio wrote:
> T-mobile is a multinational, I guess it is fair to assume that if, say, 10 people in the USA start a contract with other providers rather than T-mobile they deserve it.
>
> When a multinational uses children in the 3rd world to produce at extremely low cost, people have the right to know it.
>
> My problem is different but conceptually similar and people should know how some multinationals behave, worldwide, taking advantage of local legislation. Than they can make their choice.
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