[FAQ] Troubleshooting: Read this before posting

[T-LAB Team]

Common Issues and Quick Fixes

Before asking for help, please check if your issue is listed below. These are the most common situations encountered by users.

1. Error: "No folder with demo files" / User Mismatch

• Issue: You receive an error saying "No folder with demo files in the following directory..." when launching T-LAB. This happens when the Windows user launching the software (e.g., Mary) is different from the user who installed it (e.g., Marc).
  
• Solution: T-LAB must be installed and used by the same Windows user. You have two options:
  
  • Option A: Copy the T-LAB PLUS folder from the original installer's Documents folder to the current user's Documents folder (for ex.: from “C:\Users\marc\OneDrive\Documents\T-LAB PLUS” to “C:\Users\mary\OneDrive\Documents\T-LAB PLUS”).
    
  • Option B: Uninstall T-LAB and reinstall it while logged in as the current user.
    
    

2. Application Errors, Delays, or Sluggish Performance

• Issue: T-LAB runs slowly or crashes during pre-processing.
  
• Cause: Your T-LAB PLUS folder (in Documents) is being synced in real-time by cloud services like OneDrive, Dropbox, or Google Drive.
  
• Solution: Pause or turn off synchronization for the T-LAB folder in your cloud settings while working with the software.
  
  

3. "T-LAB is not responding" Message

• Issue: Windows displays a "Not Responding" message while T-LAB is working.
  
• Solution: Do not close the program. This behavior is normal during intensive pre-processing steps. Please wait for the calculation to finish; forcing it to close will interrupt the analysis.
  

4. Analyzing Texts in Latin

• Issue: You want to process texts in Latin but the option is not available or working.
  
• Solution: Latin requires an additional module.
  
  1. Download the setup file here: https://www.mytlab.com/T-LAB_10_Lat_Setup.zip.
  2. Unzip the file and run Setup.exe.
  3. Launch T-LAB.
     

If your issue is not listed here, please search the group discussions or create a new post with details about your operating system and the specific error message.