kassolyv respected shoulder
Emerio Boykins
I don't have a Netflix account and never have done. I have a Gmail address which I have never used for public communication. Suddenly I started getting email to this Gmail address from Netflix - not a "Welcome to Netflix" email or one requesting address verification, but what looked like a monthly promo for an existing account. This was addressed to someone with a different real name, with that name not similar in any way to the Gmail name.
After a few of these messages I decided to investigate by going to Netflix and trying to log in with that email address. Using the "forgotten password" option I was able to get a password reset email, change the password and log in. The account appeared to be from Brazil, with some watch history but no other personal details stored and no payment information.
Soon the emails from Netflix started to ask me to update payment information. I didn't, of course, and then they changed to "your account will be suspended" and then "your account has been suspended". The "come back to Netflix" emails are still coming in occasionally.
I don't see how this could possibly be a phishing attempt - I carefully checked that I was on the real Netflix site, used a throwaway password not used on any other sites, and did not enter any of my personal information. I also checked the headers of the emails carefully and they were sent by Netflix. So is this just a mistake on somebody's part, mistyping an email address (although it's surprising that Netflix accepted it with no verification), or something more sinister?
(Note that the above steps don't include any "password reset" step for Jim to access the account; that's because the email from Netflix includes authenticated links that won't ask for it. The attacker wants the victim to click on the email links instead of visiting Netflix manually, this is what enables "Eve" to log back in to the account in step 7. Or, since Netflix emails authenticated links, possibly "Eve" already has one.)
The above situation is partially caused by Netflix (understandably) not recognizing Gmail's "dots don't matter" feature where email sent to [email protected] and to [email protected] end up in the same account. That doesn't really matter in your case (given that if this is how you're trying to be scammed, step 1 was skipped entirely), however.
The most probable situation is that someone used an arbitrary Gmail address (yours) in order to sign up for a free trial, or mistakenly tried to change their email to the wrong address (maybe to have a friend/family also get emails).
This would not be a "hack" or even a phishing attempt, just using any available address. This does mean that your Gmail address could not be used for a free trial at Netflix, so there is that negative impact to you.
As a side note, by logging into someone else's account, you have violated many country's "unauthorised access" laws. I would not make a habit of doing this (or telling others on public sites that you have".
I get dozens to hundreds of e-mails from legitimate companies (car dealers, LA dept of water and power, Macys.com, cell phone activation notes, the payroll company ADP, and Nationwide insurance) from people with my first name and an initial matching my last name.
The worst was in early 2019, when I received medical records (Lab results in a .PDF file) - a clear HIPAA violation, since e-mail isn't an authenticated or encrypted communications channel. The "medical records" person, who should know the law, was the sender of the e-mail.
In my case, none of them are nefarious, but represent clueless users or even worse, clueless sales clerks (such as Lenscrafters in Maryland), the Apple store in Manhattan, and others too numerous to mention.
I got emails from Netflix too saying that my account was cancelled and that there was a sign in attempt somewhere from the US... except that I live in Canada, and have never made a Netflix account in the first place. I went directly to the Netflix website and was able to speak to a representative, and they deleted the account. There was no payment information either. I don't understand why this happened, either someone has a similar email address yet without the dots, or perhaps there is some sinister reason, but I wouldn't know. I've wondered if someone might do this hoping that the other person would fill in their payment information, thus enabling the account.
I Got a message on my Apple TV that I had to contact Netflix because of a problem with my account. I tried through the netflix web site and I had to enter a email address and password. After unsuccessful attempts to try to get a new password, I phoned Netflix. They could only check on my account by looking up my email address. I gave them two addresses and they could not find either address. They couldn't check by my name or by the receipt I received from Apple. I want to know what email address Apple uses for a subscription to Netflix through Apple TV.
Thank you Rysz; That makes sense however netflix does not have that email either. They were surprised at this also. I'm thinking that two letters of my email when typed appear to be another letter. Perhaps it was transcribed wrong in their records? If I have further problems I will check on that.
I have used Netflix through my Sky subscription since 2020 and have previously been able to log in to Netflix using my email address. Since renewing my Sky package a few months ago, I can no longer log into Netflix - it says my email is not a recognised user name. Having checked my account on my Sky Q box, the email address which is now connected to my Netflix account is not mine. This means I cannot log into my Netflix account (I don't have the password, and the reset would go to the email address which isn't mine). Netflix say I need to resolve with Sky, and the Sky FAQs say I need to resolve with Netflix. Any advice on how I resolve this? I can currently only use Netflix on my Sky Q box, but I need to be able to login on other devices too
@SteveSully Legend - that's it all sorted. I'm sure I tried this first time round, but I guess I got the automated response. Looks like the trick is to make sure you're chatting with an agent rather than the auto-response! Thanks again buddy
I have X1 service and my own netflix account. I watch Netflix using my own account through the X1 Netflix Apps. Last week when I had a whole system refresh, when I go to Netflix Apps it automatically login with another user account (I don't know who she is but I can see her netflix registered email address and profiles). I acn watch netflix with her account but I want to use my own account. Comcast tried resetting the box, I reloaded the app and as soon as it comes up, it uses her account. I can force logout the account from the X1 DVR box (Arris AX103ANM) and login with my netflix account. But as soon as I logout, it switches to her account. Second problem is from the small companion tv boxes I use in other TVs, I cannot login to Netflix with my account. It piggybacks to the main DVR box and it thinks her account is the main account.
call during daytime east coast time 800-comcast and select billing. explain the problem to the agent and ask them to remove and reprovision your account then add the device back to your account. fixed?
I just got off with the customer service folks. They will try a full reset of my account at 2 am today. Will take approximately an hour and then I can check. They also scheduled a tech visit (although its restricted due to covid-19) between 1 to 3 pm later today. If the full reset works, then I can just cancel the appointment. I will post the results here.
As of the fourth quarter of 2022, Netflix had over 231 million paid subscribers around the world [*]. This ever-expanding user base and its seething mass of personal information make Netflix a pliable target.
For Amber Torres, it was the unusual, look-alike Netflix URL that gave away an otherwise flawless smishing scam [*]. An unprompted text message claimed that Netflix couldn't process her payment. The message also included a URL that misled Amber into re-entering her username and password on a fake login page.
You may receive an email out of the blue that contains a link to a short survey. These unsolicited emails peddle free gift cards in return for your responses. The email subject line, copy, and buttons are all carefully crafted to make you click on a phishing link.
In this email phishing scam, Netflix imposters notify you that your account has been suspended. The message contrives a problem with your billing information and includes a link to validate or renew the account.
True to the narrative, this call to action also directs you to a Netflix look-alike website designed to steal your data or money. As you can see, these emails bear unsettling resemblances to actual Netflix communications and could easily pass for legitimate emails.
A Netflix Tagger was a once-official Netflix job title that took off in 2015 [*]. These part-time hires were required to have voracious appetites for Netflix content in order to best categorize it for users.
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