All CRs are missing after nightly backup of database

[Devendra]

Hello,

 

During last night backup (usng ccmdb backup commnad), one of my database lost all CRs. Although, all CM releases/task etc  did not impact. As per log, I don't see any issue with this database. All other databases are working normal. Anyone come across such issue?

 

-Devendra

[Matthias.Sc...@materna.de]

Hi,

what do you mean with "lost all CRs"?

Don't you see them within Change or does even a CLI query for cvtype='problem' show an empty selction set?

I'm wondering because as far as I remember there is nothing within the backup routine which is able to delete Objects from a database, and of course not only objects of a certain type from the database.

Might it be that there was e.g. a forgotten cron job running just before/after backup?

Did you unpack the backup file? Does it work afterwards? Are the CRs included or not?

Regards,
Matthias

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Von: synergy...@googlegroups.com [mailto:synergy...@googlegroups.com] Im Auftrag von Devendra
Gesendet: Dienstag, 26. August 2014 19:11
An: synergy...@googlegroups.com
Betreff: All CRs are missing after nightly backup of database

Hello,

During last night backup (usng ccmdb backup commnad), one of my database lost all CRs. Although, all CM releases/task etc did not impact. As per log, I don't see any issue with this database. All other databases are working normal. Anyone come across such issue?

-Devendra

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[Ed Taekema]

Are you using a central cr database that is perhaps still shutdown or protected?

Cheers,

Ed

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[Austin Hastings]

Devendra,

Make sure that your database is not still protected. If the backup fails, it will leave the database in the ‘protected’ state.

If the database is protected, and you start a session as ccm_root, you will be able to see the contents of the database, but your Rational Change session running as some non-ccm-root user might not be able to get a session started.

=Austin