Jan 20, 2013, 4:26:39 PM1/20/13
(NEW) GOVERNMENT CALL CENTER PROPOSAL
1.0 EXECUTIVE SUMMARY: Township Government Call Center Market Services
1.1 Services: To provide clients with call center advice and service regarding
the purchase/rental, installation, and maintenance of call center information
technology products. The purpose of this plan is to meet small municipality
call center limitations and requirements.
1.2 Why: Over the years I have been in contact with many small to medium size
Philippine/Asia local governments� counsels, which seek and vote on new
proposals. The counsels/townships represent areas within a municipality. In the
city of which I reside (Bacolod) there are more than 100 townships which is a
small portion of the 43,000 townships in the Philippines. There are over
250,000 call center employees in the Philippines and growing.
1.3 How: In the Philippines municipal government (large or small) can enter into
any business they choose using their budgets. They are always looking for ways
to demonstrate to the local population they are doing their job for the next
election and owed favors. Many of the larger municipal governments have
borrowed money for large scale call centers. Smaller governments are now
thinking cost-effective turn-key call center solution.
1.4 The intent is the development of ongoing relationships that will be billed
on a monthly basis: And turn-key installations that require a six to twelve
month deposit and two months advance rental fee on the equipment/Internet
connection when required. This idea of a six to twelve month deposit and two
months advanced rental payments is the norm in the Philippines: And from time
to time, will also make vendor product sales. This is a very important
secondary stream of revenue.
1.5 To get this started will require, on your part, the suggested required
components, i.e. software, some hardware, the communication connection
requirements and the necessary admin/reference support. As for my part, I will
provide the office space, technical support to get the in-house mini call
center working. Once, comfortable with the technical results and training
requirements, will begin contacting local governments. I do feel there is an
opportunity for a commercial success here, just need to defined and redefined
over the start-up time. Technically, this is a nothing for me. Over the
start-up period can discuss finance and compensation issues.
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