Screen Registration Code

[Edco Haglund]

Priorto registration, your device must be configured with the Appspace App for devices, ideal for displaying digital signage, touch-screen kiosks, enterprise TV live streams, and room scheduling systems.

Device configuration depends on the desired device type or solution; configuration for devices that support the standard Appspace App for devices on operating systems such as Chrome OS, BrightSign, Samsung SSP, etc., differs from devices with Appspace built-in, such as Crestron TSS and Cisco Collaboration Endpoints.

For information on supported devices, device requirements, Appspace App download information, and links to installation articles for your device, refer to the Supported Devices & Operating Systems article.

The final option for distributing registration codes is through a bulk upload of users. This option allows you to create a bulk number of learner accounts with First Name, Last Name, and email. The password column is optional, and if left blank, will generate a random password for the learner. Similar to option 1, Learners will receive an email with account login details and the assigned training information will be immediately available in their account.

Stuck on what screen? If you mean the Splash Screen there is a close button on it that can be hard to see. Look for that. If you mean the registration screen just click outside of that to make it go away.

If you mean something else take a screen shot.

Screen Shot 2023-11-21 at 7.21.25 AM1006717 100 KB

Install just for you. If you choose this option and you share your local machine with other users, the WorkSpaces client application is available only to you. If other users on the machine also want to use the WorkSpaces client application, they must install the application for their own use.

Install for all users of this machine. If you choose this option, the WorkSpaces client application is available to anyone who logs on to the local machine, including those with Guest accounts.

Installing the WorkSpaces client application for all users requires you to have administrator privileges on your local machine. Depending on how your local machine is configured, you might not have such privileges. In that case, you can install the WorkSpaces client application just for yourself. If you have questions about which option to choose, ask your WorkSpaces administrator for guidance.

When installing the client 4.0+ version, you will have an option to install the USB redirection driver for features like Yubikey U2F redirection support. Use the following procedure to install the USB redirection driver.

Select Install driver for USB redirection to enable the USB redirection features (the default setting is not selected). Choose Install. You must have administrator privileges to install the driver.

If you have not already entered a registration code in the WorkSpaces Windows client application, do so, and then choose Amazon WorkSpaces, Quit Amazon WorkSpaces to close the client application.

The first time that you run the client application, you are prompted for your registration code, which is contained in your welcome email. The WorkSpaces client application uses the registration code and user name to identify which WorkSpace to connect to. When you launch the client application later, the same registration code is used. To enter a different registration code, launch the client application, and then choose Change Registration Code at the bottom of the login page.

Enter your sign-in credentials in the login screen and choose Sign In. If your WorkSpaces administrator has enabled multi-factor authentication for your organization's WorkSpaces, you are prompted for a passcode to complete your login. Your WorkSpaces administrator will provide more information about how to obtain your passcode.

If your WorkSpaces administrator has not disabled the Keep me logged in feature, you can select the Keep me logged in check box at the bottom of the login screen to save your credentials securely so that you can connect to your WorkSpace easily while the client application remains running. Your credentials are securely cached up to the maximum lifetime of your Kerberos ticket.

An interruption of network connectivity causes an active session to be disconnected. This can be caused by events such as closing the laptop lid, or the loss of your wireless network connection. The WorkSpaces client application for Windows attempts to reconnect the session automatically if network connectivity is regained within a certain amount of time. The default session resume timeout is 20 minutes, but this timeout can be modified by your network administrator.

You can view your registration code and what Region your WorkSpace is in. You can specify whether you want the WorkSpaces client application to save your current registration code, and you can assign a name to your WorkSpace. You can also specify if you want Amazon WorkSpaces to keep you logged in to a WorkSpace until you quit or your login period expires.

While in full screen mode, you can switch back to window mode by moving the pointer to the top of the screen. The client application menu is displayed, and you can choose View, Leave Full Screen (3.0+ clients) in the client application menu.

WorkSpaces Value, Standard, Performance, Power, PowerPro, Graphics.g4dn, GraphicsPro.g4dn, and GraphicsPro bundles support a maximum of four displays and a maximum resolution of 3840x2160 (ultra-high definition, or UHD). The maximum supported resolution depends on the number of displays, as shown in the following table.

The WorkSpaces client application extracts the Extended Display Information Data (EDID) of all attached displays and determines the best compatibility match before starting the session. If you have a high pixel density (high DPI) display, the client application automatically scales the streaming window according to your local DPI settings. For better maximum resolution with high DPI displays, see WorkSpaces high DPI display support.

Using full screen mode on only some of the displays in a multiple monitor setup isn't possible. You can, however, press the Windows logo key + Up Arrow or use the maximize button in the upper-right corner of the WorkSpaces window to maximize the WorkSpaces client window on a display without extending the WorkSpace to the other displays.

If your network requires you to use a proxy server to access the internet, you can enable your WorkSpaces client application to use a proxy for HTTPS (port 443) traffic. The WorkSpaces client applications use the HTTPS port for updates, registration, and authentication.

By default, the 3.0+ Windows clients use the proxy server that's specified in the device operating system settings. The first time the client is launched, the device operating system proxy server setting is used. If you select another option for the proxy server, that setting is used for subsequent launches of the client. If a proxy server is specified at both the operating system level and in the WorkSpaces client, the client setting is used.

In versions 3.0.0 through 3.0.11, if you specify a custom proxy server, a "No network" error might appear when you attempt to log in to your WorkSpace. If you want to use a custom proxy server with the Windows client, we recommend upgrading to the latest version.

In the Amazon WorkSpaces client application, go to Amazon WorkSpaces, and then choose Disconnect WorkSpace. Your WorkSpace session ends, but the client application continues running in case you want to log in again.

In the Amazon WorkSpaces client application, close the WorkSpaces client window by clicking the close (X) button in the upper-right corner. In the End Session dialog box, choose Yes. Your WorkSpace session ends, but the client application continues running in case you want to log in again.

When copying from a Microsoft Office app, the clipboard only contains the last copied item, and the item is converted into standard format. If you copy content larger than 890 KB from a Microsoft Office app, the app might become slow or unresponsive for up to 5 seconds.

If you plan to upgrade to version 3.1.4, and if you've disabled hardware acceleration for version 3.1.3 or earlier by using the procedure described later in this section, make sure that you re-enable hardware acceleration in Windows by setting the DisableHWAcceleration registry key to 0. Then you can upgrade to version 3.1.4 or later of the WorkSpaces Windows client application.

We recommend that you leave hardware acceleration disabled in the Windows client. However, if you're experiencing high CPU usage or slower performance when using the client, you might want to enable hardware acceleration in the client.

After you've enabled hardware acceleration in the Windows client, if the screen and mouse issues described earlier occur, clear the Enable Hardware Acceleration for Amazon WorkSpaces check box to disable hardware acceleration, and then restart the Windows client application.

On your Windows computer (not your WorkSpace), open the Windows search box, and enter registry editor to open the Registry Editor (regedit.exe). Choose Run as administrator. (If you don't have permission to run the Registry Editor as an administrator, contact your system administrator for assistance.)

After you've enabled hardware acceleration in the Windows client, if the screen and mouse issues described earlier occur, delete the EnableHwAcc registry key to disable hardware acceleration, and then restart the Windows client application.

If you need to use version 3.1.3 or earlier of the Windows client application, you can disable hardware acceleration in Windows through the Windows registry. Disabling hardware acceleration in Windows might affect the performance of other Windows applications.

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