[Fwd: More Sympatico Arrogant Administration BS or "Another Reason Not To Get HSE"]
john shields
high speed but in communist canada they force you to rent it. What a country!
no one wrote:
> ------------------------------------------------------------------------
>
> Subject: More Sympatico Arrogant Administration BS or "Another Reason Not To Get HSE"
> Date: Thu, 26 Oct 2000 00:59:47 GMT
> From: EYEGUY <Goo...@eyeyeyyey.com>
> Organization: The Googled Eye
> Newsgroups: sympatico.highspeed,can.internet.highspeed
>
> Ok, so I am moving at the end of the month and I want to cancel my HSE
> for the end of the month. Sounds simple doesn't it ??
> Far from it. Extremely Frustrating is more like it.
>
> They are telling me they cant put in an order to shut down the
> subscription on any date in the future. They are saying I can only
> have it discontinued Today i.e. Right Now ! or I have to call back on
> the day i want the service discontinued.
>
> Can you believe that ? I certainly cant, what a joke.
>
> They expect people to call on the exact day they want the service
> cancelled !!...What a nightmare !
>
> I am moving and don't have time to sit on hold waiting for sympatico
> on the day I need my internet shut down. I am easy to get along with,
> but this is ridiculous.
> In fact I may not even have a phone that day, Bell some times
> disconnects early.
>
> Here is a summary of the call:
> I spoke to the representative Josee #4819 and asked to have my service
> discontinued on or about Oct 31. I was told that she can only
> disconnect right now or i have to call back on the day i want to be
> disconnected, I indicated that this was not going to be acceptable for
> me and i needed it to be done on or near Oct 31 and i would be unable
> to call back. She repeated it cannot be done that way, that i can only
> be disconnected the day i call in on, not on any other day. I again
> indicate this is not going to work out for me and gave reasons i could
> not stop everything to call and that i needed the internet at least
> for the weekend. She puts me on hold for some time and when she comes
> back the agent indicates she spoke to supervisor and it cant be done.
> I asked to speak to the supervisor, so she puts me on hold again for
> an even longer time (aprox 5 mins) and then she indicates that he is
> not going to speak to me, The agent indicates that supervisor says he
> is just going to tell me the same thing, so there is no point in him
> talking to me. I indicated this was also unacceptable. I got the
> agents name and number and asked for the name and number of the
> supervisor who refuses to speak with an upset customer. I was given
> the information i asked for.The agent apologises, Call ends.
>
> I was told the supervisors name is Delmar #4472 and Andrew Thomas is
> his boss.
>
> They both need to be fired. IMO
>
> The management needs to take responsibility for this call., but they
> have no concern for me as a customer. I will never, ever get HSE again
> no matter what the situation. Besides the intolerable situation of not
> being able to discontinue with notice but the arrogance of the
> customer service is simply something I plan to never tolerate again.
>
> I consider it exceptionally bad customer service when a supervisor
> will not speak to a customer who is not happy, especially over
> something as bloody useless as this situation where they can only
> discontinue your service instantly.
>
> Absolutely a bloody joke. They are simply arrogant.